fix: reset context on api_report failure so user is never stuck

On any api_report failure (missing endpoint, curl error, HTTP error,
upload failure), reset the bot_context so the next message goes through
the normal flow instead of retrying the failed report indefinitely.
Also reduce curl timeout from 60s to 15s to avoid WhatsApp webhook
timeouts that cause Meta to retry the same message repeatedly.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

services/NormalBot.php

@@ -125,6 +125,7 @@ class NormalBot
 
         if (!$ep || empty($ep['url'])) {
             self::log("API report: endpoint_key '{$endpointKey}' no configurado para company {$company['id']}");
+            ConversationContext::reset($ctxId);
             return self::sendText('El informe solicitado no está configurado. Contacta al administrador.', $context['from'], $company);
         }
 
@@ -150,7 +151,7 @@ class NormalBot
         $curlOpts = [
             CURLOPT_RETURNTRANSFER => true,
             CURLOPT_FOLLOWLOCATION => true,
-            CURLOPT_TIMEOUT        => 60,
+            CURLOPT_TIMEOUT        => 15,
             CURLOPT_HTTPHEADER     => [
                 'Authorization: Bearer ' . $apiKey,
                 'X-API-Key: ' . $apiKey,
@@ -170,11 +171,13 @@ class NormalBot
 
         if ($error) {
             self::log("API report error [{$endpointKey}]: {$error}");
+            ConversationContext::reset($ctxId);
             return self::sendText('Error al obtener el reporte. Intenta de nuevo.', $context['from'], $company);
         }
 
         if ($httpCode >= 400) {
             self::log("API report HTTP {$httpCode} [{$endpointKey}]: " . mb_substr($content, 0, 200));
+            ConversationContext::reset($ctxId);
             return self::sendText('Error al obtener el reporte. Intenta de nuevo.', $context['from'], $company);
         }
 
@@ -208,6 +211,7 @@ class NormalBot
 
         if (!$upload['success'] || !$upload['media_id']) {
             self::log("API report upload failed [{$endpointKey}]: " . ($upload['error'] ?? 'unknown'));
+            ConversationContext::reset($ctxId);
             return self::sendText('Error al enviar el reporte. Intenta de nuevo.', $context['from'], $company);
         }