From dee459d53ffde23a150d078102ff322185bee7c8 Mon Sep 17 00:00:00 2001
From: Lizandro Guarnizo <77708265+lizandrogd@users.noreply.github.com>
Date: Sun, 28 Jun 2026 11:40:23 -0500
Subject: [PATCH] fix: reset context on api_report failure so user is never
 stuck

On any api_report failure (missing endpoint, curl error, HTTP error,
upload failure), reset the bot_context so the next message goes through
the normal flow instead of retrying the failed report indefinitely.
Also reduce curl timeout from 60s to 15s to avoid WhatsApp webhook
timeouts that cause Meta to retry the same message repeatedly.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
---
 services/NormalBot.php | 6 +++++-
 1 file changed, 5 insertions(+), 1 deletion(-)

diff --git a/services/NormalBot.php b/services/NormalBot.php
index 5feb9a3..6562a70 100644
--- a/services/NormalBot.php
+++ b/services/NormalBot.php
@@ -125,6 +125,7 @@ class NormalBot
 
         if (!$ep || empty($ep['url'])) {
             self::log("API report: endpoint_key '{$endpointKey}' no configurado para company {$company['id']}");
+            ConversationContext::reset($ctxId);
             return self::sendText('El informe solicitado no está configurado. Contacta al administrador.', $context['from'], $company);
         }
 
@@ -150,7 +151,7 @@ class NormalBot
         $curlOpts = [
             CURLOPT_RETURNTRANSFER => true,
             CURLOPT_FOLLOWLOCATION => true,
-            CURLOPT_TIMEOUT        => 60,
+            CURLOPT_TIMEOUT        => 15,
             CURLOPT_HTTPHEADER     => [
                 'Authorization: Bearer ' . $apiKey,
                 'X-API-Key: ' . $apiKey,
@@ -170,11 +171,13 @@ class NormalBot
 
         if ($error) {
             self::log("API report error [{$endpointKey}]: {$error}");
+            ConversationContext::reset($ctxId);
             return self::sendText('Error al obtener el reporte. Intenta de nuevo.', $context['from'], $company);
         }
 
         if ($httpCode >= 400) {
             self::log("API report HTTP {$httpCode} [{$endpointKey}]: " . mb_substr($content, 0, 200));
+            ConversationContext::reset($ctxId);
             return self::sendText('Error al obtener el reporte. Intenta de nuevo.', $context['from'], $company);
         }
 
@@ -208,6 +211,7 @@ class NormalBot
 
         if (!$upload['success'] || !$upload['media_id']) {
             self::log("API report upload failed [{$endpointKey}]: " . ($upload['error'] ?? 'unknown'));
+            ConversationContext::reset($ctxId);
             return self::sendText('Error al enviar el reporte. Intenta de nuevo.', $context['from'], $company);
         }