diff --git a/services/NormalBot.php b/services/NormalBot.php
index 5feb9a3..6562a70 100644
--- a/services/NormalBot.php
+++ b/services/NormalBot.php
@@ -125,6 +125,7 @@ class NormalBot
 
         if (!$ep || empty($ep['url'])) {
             self::log("API report: endpoint_key '{$endpointKey}' no configurado para company {$company['id']}");
+            ConversationContext::reset($ctxId);
             return self::sendText('El informe solicitado no está configurado. Contacta al administrador.', $context['from'], $company);
         }
 
@@ -150,7 +151,7 @@ class NormalBot
         $curlOpts = [
             CURLOPT_RETURNTRANSFER => true,
             CURLOPT_FOLLOWLOCATION => true,
-            CURLOPT_TIMEOUT        => 60,
+            CURLOPT_TIMEOUT        => 15,
             CURLOPT_HTTPHEADER     => [
                 'Authorization: Bearer ' . $apiKey,
                 'X-API-Key: ' . $apiKey,
@@ -170,11 +171,13 @@ class NormalBot
 
         if ($error) {
             self::log("API report error [{$endpointKey}]: {$error}");
+            ConversationContext::reset($ctxId);
             return self::sendText('Error al obtener el reporte. Intenta de nuevo.', $context['from'], $company);
         }
 
         if ($httpCode >= 400) {
             self::log("API report HTTP {$httpCode} [{$endpointKey}]: " . mb_substr($content, 0, 200));
+            ConversationContext::reset($ctxId);
             return self::sendText('Error al obtener el reporte. Intenta de nuevo.', $context['from'], $company);
         }
 
@@ -208,6 +211,7 @@ class NormalBot
 
         if (!$upload['success'] || !$upload['media_id']) {
             self::log("API report upload failed [{$endpointKey}]: " . ($upload['error'] ?? 'unknown'));
+            ConversationContext::reset($ctxId);
             return self::sendText('Error al enviar el reporte. Intenta de nuevo.', $context['from'], $company);
         }