usite-sas-bic/whatsapp
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Revert "up"

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This reverts commit c57581a507.
This commit is contained in:
Lizandro Guarnizo
2026-01-25 23:05:45 -05:00
parent c57581a507
commit cf9cbf11cc
3 changed files with 5 additions and 23 deletions
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api/release_hold.php
-8
View File
@@ -20,14 +20,6 @@ try {
exit;
}
// Only release hold if there's an active hold/request; otherwise return success quietly
$userFlags = $db->fetch('SELECT on_hold, advisor_requested FROM users WHERE id = :id', ['id' => $userId]);
if (empty($userFlags) || (empty($userFlags['on_hold']) && empty($userFlags['advisor_requested']))) {
// Nothing to release
echo json_encode(['success' => true, 'info' => 'no_hold_active']);
exit;
}
// Use BotService to release hold (sends notification and clears flags)
try {
require_once __DIR__ . '/../services/BotService.php';
conversations.php
-3
View File
@@ -2006,9 +2006,6 @@
this._userStateCache = this._userStateCache || {};
this._userStateCache[userId] = { state: { in_service: false, advisor_requested: false, on_hold: false }, ts: Date.now() };
// ocultar botón Liberar espera si existe
if (releaseBtn) releaseBtn.style.display = 'none';
await this.loadConversations();
await this.loadMessages(userId, true);
} else {
services/BotService.php
+5 -12
View File
@@ -69,11 +69,10 @@ class BotService {
$this->requestAdvisor($phoneNumber, 3);
// Registrar mensaje de sistema para trazabilidad (no altera flujo de notificación)
$now = date('Y-m-d H:i:s');
$sys = [
'system' => 'attention',
'type' => 'user_sent_documents',
'text' => "📄 *Documentos recibidos*\n\nEl usuario confirmó que ha enviado documentación (mensaje: *ENVIADA*).\n\n• Usuario: {$phoneNumber} (ID: {$user['id']})\n• Hora: {$now}\n\nPor favor, revise los archivos en la conversación y atiéndalo lo antes posible."
'text' => 'El usuario indicó que ha enviado documentos o información; requiere atención.'
];
$this->db->insert('conversations', [
@@ -977,18 +976,13 @@ class BotService {
}
}
public function releaseHold($phoneNumber, $notify = true) {
public function releaseHold($phoneNumber) {
try {
// Clear hold/advisor flags and also ensure in_service is cleared for consistency
// Clear hold and reactivate bot
$this->db->update('users', ['on_hold' => 0, 'bot_paused_until' => null, 'advisor_requested' => 0, 'in_service' => 0, 'in_service_by' => null, 'in_service_at' => null, 'bot_enabled' => 1], 'phone_number = :phone', ['phone' => $phoneNumber]);
// Send notification only when requested (avoid duplicate messages after finish)
if ($notify) {
$this->whatsappService->sendTextMessage($phoneNumber, "🔔 Su conversación ha sido retomada por el equipo. Puede usar *MENU* para continuar.");
}
if (function_exists('writeLog')) writeLog('INFO', "Advisor released hold for $phoneNumber notify=" . ($notify ? '1' : '0'));
$this->whatsappService->sendTextMessage($phoneNumber, "🔔 Su conversación ha sido retomada por el equipo. Puede usar *MENU* para continuar.");
if (function_exists('writeLog')) writeLog('INFO', "Advisor released hold for $phoneNumber");
} catch (Exception $e) {
error_log('releaseHold failed: ' . $e->getMessage());
}
@@ -1080,8 +1074,7 @@ class BotService {
// Ensure consistent behavior: release hold / clear flags when finishing attend
try {
// Release hold silently to avoid duplicate notification to the user
$this->releaseHold($phoneNumber, false);
$this->releaseHold($phoneNumber);
} catch (Exception $e) {
error_log('finishAttendConversation: releaseHold failed: ' . $e->getMessage());
}