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Update BotService.php

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This commit is contained in:
Lizandro Guarnizo
2026-01-25 23:10:35 -05:00
parent cf9cbf11cc
commit 0a629eb7b4
1 changed files with 20 additions and 4 deletions
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services/BotService.php
+20 -4
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@@ -976,13 +976,22 @@ class BotService {
}
}
public function releaseHold($phoneNumber) {
public function releaseHold($phoneNumber, $notify = true) {
try {
// Clear hold/advisor flags and also ensure in_service is cleared for consistency
// Clear hold and reactivate bot
$this->db->update('users', ['on_hold' => 0, 'bot_paused_until' => null, 'advisor_requested' => 0, 'in_service' => 0, 'in_service_by' => null, 'in_service_at' => null, 'bot_enabled' => 1], 'phone_number = :phone', ['phone' => $phoneNumber]);
$this->whatsappService->sendTextMessage($phoneNumber, "🔔 Su conversación ha sido retomada por el equipo. Puede usar *MENU* para continuar.");
if (function_exists('writeLog')) writeLog('INFO', "Advisor released hold for $phoneNumber");
// Send notification only when requested (avoid duplicate messages after finish)
if ($notify) {
try {
$this->whatsappService->sendTextMessage($phoneNumber, "🔔 Su conversación ha sido retomada por el equipo. Puede usar *MENU* para continuar.");
} catch (Exception $e) {
// ignore send errors
}
}
if (function_exists('writeLog')) writeLog('INFO', "Advisor released hold for $phoneNumber notify=" . ($notify ? '1' : '0'));
} catch (Exception $e) {
error_log('releaseHold failed: ' . $e->getMessage());
}
@@ -1074,7 +1083,14 @@ class BotService {
// Ensure consistent behavior: release hold / clear flags when finishing attend
try {
$this->releaseHold($phoneNumber);
// Release hold silently to avoid duplicate notification after finishing attend
$this->releaseHold($phoneNumber, false);
// Re-send main menu/topic so the user sees the menu after the advisor finishes
try {
$this->showMainMenu($phoneNumber);
} catch (Exception $e) {
error_log('finishAttendConversation: showMainMenu failed: ' . $e->getMessage());
}
} catch (Exception $e) {
error_log('finishAttendConversation: releaseHold failed: ' . $e->getMessage());
}