Lizandro GuarnizoandClaude Sonnet 4.6
9509c3b4fc
Allows fields to declare a skip_if condition so the bot skips them based on previously collected values — used for eps/diagnostico fields that only apply when novedad is an incapacidad type. Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
1327 lines
60 KiB
PHP
1327 lines
60 KiB
PHP
<?php
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declare(strict_types=1);
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class NormalBot
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{
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public static function process(array $company, array $context, string $input, bool $suppressFallback = false): ?array
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{
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$config = self::getConfig($company);
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$permType = (string)($company['_permission_type'] ?? 1);
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$perType = $config['per_type'][$permType] ?? [];
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// Per-type commands EXTEND globals (not replace), so salir/exit/etc. always work.
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$commands = array_merge($config['commands'] ?? [], $perType['commands'] ?? []);
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$flows = array_merge($config['flows'] ?? [], $perType['flows'] ?? []);
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$menus = array_merge($config['menus'] ?? [], $perType['menus'] ?? []);
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$botCtx = ConversationContext::getOrCreate((int)$company['id'], $context['from'], 'normal');
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$ctxId = (int)$botCtx['id'];
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$currentNode = $botCtx['current_node'];
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$normalized = self::normalize($input);
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// 1. Commands always win — escape from any state (salir, menu, etc.)
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foreach ($commands as $keyword => $action) {
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if ($normalized === self::normalize((string)$keyword)) {
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// Clear any in-progress multi-step state so the command is a clean reset
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$m = ConversationContext::getMetadata($ctxId);
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$dirty = false;
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foreach (['collecting', '__foreach', '__cap'] as $stateKey) {
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if (isset($m[$stateKey])) { unset($m[$stateKey]); $dirty = true; }
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}
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if ($dirty) ConversationContext::updateMetadata($ctxId, $m);
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// "menu/inicio/volver" → prefer per-type greeting_menu over global show_main_menu
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$greetingMenuKey = $perType['greeting_menu'] ?? null;
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if ($action === 'show_main_menu' && $greetingMenuKey && isset($menus[$greetingMenuKey])) {
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$action = $greetingMenuKey;
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}
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ConversationContext::updateNode($ctxId, $action);
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// Commands that match a flow
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if (isset($flows[$action])) {
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return self::handleFlow($flows[$action], $context, $company, $ctxId, $menus);
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}
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// Commands that match a menu
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if (isset($menus[$action])) {
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return self::buildMenuResponse($menus[$action], $context['from'], $company);
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}
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return null;
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}
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}
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// 2. Multi-step form: user is currently filling in fields
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$meta = ConversationContext::getMetadata($ctxId);
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if (!empty($meta['collecting'])) {
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return self::handleCollectingInput($meta, $input, 'text', $context, $company, $ctxId, $flows, $menus);
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}
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// 2b. collect_for_each: collecting a value for each item in a list
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if (!empty($meta['__foreach'])) {
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return self::handleForeachInput($meta, $input, $context, $company, $ctxId, $flows);
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}
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// 2c. collect_and_post: collecting sequential fields then POSTing
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if (!empty($meta['__cap'])) {
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return self::handleCapInput($meta, $input, $context, $company, $ctxId);
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}
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// 2d. api_vars: collecting URL variables before executing an api_report endpoint
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if (!empty($meta['__api_vars'])) {
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return self::handleApiVarsInput($meta, $input, $context, $company, $ctxId, $flows, $menus);
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}
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// 3. Active node — resume conversation
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$sentinels = ['collecting', '__greeted'];
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if ($currentNode !== null && !in_array($currentNode, $sentinels, true) && isset($flows[$currentNode])) {
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return self::handleFlow($flows[$currentNode], $context, $company, $ctxId, $menus);
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}
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// 4. Welcome message — shown once for brand-new sessions before the category menu
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$welcomeMenuKey = $config['welcome_menu'] ?? null;
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if ($welcomeMenuKey && $currentNode === null && isset($menus[$welcomeMenuKey])) {
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ConversationContext::updateNode($ctxId, '__greeted');
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return self::buildMenuResponse($menus[$welcomeMenuKey], $context['from'], $company);
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}
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// 4b. Per-type greeting menu — only for brand-new sessions (currentNode === null)
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$greetingMenuKey = $perType['greeting_menu'] ?? null;
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if ($greetingMenuKey !== null && $currentNode === null && isset($menus[$greetingMenuKey])) {
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ConversationContext::updateNode($ctxId, '__greeted'); // sentinel: evita re-envío del menú
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return self::buildMenuResponse($menus[$greetingMenuKey], $context['from'], $company);
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}
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// 5. Greeting text
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$greeting = $perType['greeting'] ?? $config['greeting'] ?? null;
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if ($greeting !== null && $currentNode === null) {
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$greetingFlowId = $perType['greeting_flow'] ?? 'greeting';
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if (isset($flows[$greetingFlowId])) {
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ConversationContext::updateNode($ctxId, $greetingFlowId);
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return self::handleFlow($flows[$greetingFlowId], $context, $company, $ctxId, $menus);
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}
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$response = self::sendText($greeting, $context['from'], $company);
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ConversationContext::updateNode($ctxId, null);
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return $response;
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}
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// 6. Fallback flow
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$fallbackFlowId = $perType['fallback_flow'] ?? $config['fallback_flow'] ?? null;
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if ($fallbackFlowId !== null && isset($flows[$fallbackFlowId])) {
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ConversationContext::updateNode($ctxId, $fallbackFlowId);
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return self::handleFlow($flows[$fallbackFlowId], $context, $company, $ctxId, $menus);
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}
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// 7. Greeting menu as fallback (texto no reconocido después de estar en __greeted)
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if (!$suppressFallback && $greetingMenuKey !== null && isset($menus[$greetingMenuKey])) {
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ConversationContext::updateNode($ctxId, '__greeted');
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return self::buildMenuResponse($menus[$greetingMenuKey], $context['from'], $company);
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}
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// 8. Static fallback text
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if (!$suppressFallback) {
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$fallback = $perType['fallback'] ?? $config['fallback'] ?? null;
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if ($fallback !== null) {
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ConversationContext::updateNode($ctxId, null);
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return self::sendText($fallback, $context['from'], $company);
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}
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}
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return null;
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}
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// ── Multi-step collecting ────────────────────────────────────────────────
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private static function handleCollectingInput(
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array $meta, string $input, string $inputType,
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array $context, array $company, int $ctxId, array $flows, array $menus
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): ?array {
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$col = $meta['collecting'];
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$group = $col['meta_group'] ?? '';
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$key = $col['meta_key'] ?? '';
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$nextNode = $col['next_node'] ?? null;
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$validIds = $col['__valid_ids'] ?? null;
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if ($validIds !== null && !in_array(trim($input), $validIds, true)) {
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return self::sendText(
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'⚠️ Por favor selecciona una opción válida de la lista.',
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$context['from'], $company
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);
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}
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$formData = $meta[$group] ?? [];
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$formData[$key] = trim($input);
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$meta[$group] = $formData;
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unset($meta['collecting']);
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ConversationContext::updateMetadata($ctxId, $meta);
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if ($nextNode !== null) {
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ConversationContext::updateNode($ctxId, $nextNode);
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if (isset($flows[$nextNode])) {
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return self::handleFlow($flows[$nextNode], $context, $company, $ctxId, $menus);
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}
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} else {
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ConversationContext::updateNode($ctxId, null);
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}
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return null;
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}
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private static function handleCollectInput(array $flow, array $context, array $company, int $ctxId): ?array
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{
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$meta = ConversationContext::getMetadata($ctxId);
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$meta['collecting'] = [
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'meta_group' => $flow['meta_group'] ?? '',
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'meta_key' => $flow['meta_key'] ?? '',
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'next_node' => $flow['next_node'] ?? null,
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];
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ConversationContext::updateMetadata($ctxId, $meta);
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ConversationContext::updateNode($ctxId, 'collecting');
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return self::sendText($flow['prompt'] ?? '¿Cuál es el valor?', $context['from'], $company);
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}
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// ── Dynamic list (from endpoint) ─────────────────────────────────────────
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private static function handleDynamicList(array $flow, array $context, array $company, int $ctxId): ?array
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{
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$meta = ConversationContext::getMetadata($ctxId);
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$items = self::fetchDynamicList($flow['source_endpoint_key'] ?? '', $company, $meta);
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if ($items === null || count($items) === 0) {
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ConversationContext::reset($ctxId);
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return self::sendText(
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'No se pudieron cargar las opciones ahora. Escribe *menu* para volver.',
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$context['from'], $company
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);
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}
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$valueField = $flow['value_field'] ?? 'id';
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$meta['collecting'] = [
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'meta_group' => $flow['meta_group'] ?? '',
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'meta_key' => $flow['meta_key'] ?? '',
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'next_node' => $flow['next_node'] ?? null,
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'__valid_ids' => array_column($items, $valueField),
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];
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ConversationContext::updateMetadata($ctxId, $meta);
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ConversationContext::updateNode($ctxId, 'collecting');
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return self::buildDynamicListResponse($items, $flow, $context['from'], $company);
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}
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// Reemplaza {variable} en la URL con valores del metadata acumulado
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private static function substituteUrlVars(string $url, array $meta): string
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{
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// Priority: __ep_vars_combined (vars collected/resolved for this endpoint call)
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$epVars = $meta['__ep_vars_combined'] ?? [];
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foreach ($epVars as $key => $value) {
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$url = str_replace('{' . $key . '}', urlencode((string)$value), $url);
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}
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// Then the rest of meta groups
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foreach ($meta as $group => $fields) {
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if (!is_array($fields) || str_starts_with($group, '__')) continue;
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foreach ($fields as $key => $value) {
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$url = str_replace('{' . $key . '}', urlencode((string)$value), $url);
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}
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}
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return $url;
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}
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private static function fetchDynamicList(string $endpointKey, array $company, array $meta = []): ?array
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{
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if ($endpointKey === '') return null;
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$stmt = db()->prepare(
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'SELECT url, method FROM company_endpoints WHERE company_id=? AND endpoint_key=? AND is_active=1 LIMIT 1'
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);
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$stmt->execute([(int)$company['id'], $endpointKey]);
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$ep = $stmt->fetch();
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if (!$ep || empty($ep['url'])) return null;
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$apiKey = $company['api_key'] ?? '';
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$url = self::buildUrl(self::substituteUrlVars($ep['url'], $meta), $company);
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$ch = curl_init($url);
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curl_setopt_array($ch, [
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CURLOPT_RETURNTRANSFER => true,
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CURLOPT_TIMEOUT => 10,
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CURLOPT_HTTPHEADER => [
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'Authorization: Bearer ' . $apiKey,
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'X-API-Key: ' . $apiKey,
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],
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]);
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$body = curl_exec($ch);
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$code = curl_getinfo($ch, CURLINFO_HTTP_CODE);
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curl_close($ch);
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if ($code !== 200 || !$body) return null;
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$data = json_decode($body, true);
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if (!is_array($data)) return null;
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// Accept {data:[...]}, {datos:[...]}, or bare array
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if (isset($data['data']) && is_array($data['data'])) return $data['data'];
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if (isset($data['datos']) && is_array($data['datos'])) return $data['datos'];
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return $data;
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}
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private static function buildDynamicListResponse(array $items, array $flow, string $to, array $company): ?array
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{
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$valueField = $flow['value_field'] ?? 'id';
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$labelField = $flow['label_field'] ?? 'name';
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// Auto-detect multi-section if items carry a 'section' key
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$sectionField = $flow['section_field'] ?? (isset($items[0]['section']) ? 'section' : null);
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if ($sectionField !== null) {
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$grouped = [];
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foreach ($items as $item) {
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$id = (string)($item[$valueField] ?? '');
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if ($id === '') continue;
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$title = mb_substr((string)($item[$labelField] ?? $id), 0, 24);
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$sec = mb_substr((string)($item[$sectionField] ?? 'Opciones'), 0, 24);
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$grouped[$sec][] = ['id' => $id, 'title' => $title];
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}
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$sections = [];
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foreach (array_slice($grouped, 0, 10, true) as $secTitle => $rows) {
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$sections[] = ['title' => $secTitle, 'rows' => array_slice($rows, 0, 10)];
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}
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} else {
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$rows = [];
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foreach (array_slice($items, 0, 10) as $item) {
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$id = (string)($item[$valueField] ?? '');
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if ($id === '') continue;
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$rows[] = ['id' => $id, 'title' => mb_substr((string)($item[$labelField] ?? $id), 0, 24)];
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}
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$sections = [['title' => mb_substr($flow['section_title'] ?? 'Opciones', 0, 24), 'rows' => $rows]];
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}
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if (empty($sections)) return null;
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return self::enqueueInteractive($to, [
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'type' => 'list',
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'header' => ['type' => 'text', 'text' => mb_substr($flow['header'] ?? 'Selecciona', 0, 60)],
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'body' => ['text' => mb_substr($flow['body'] ?: 'Elige una opción:', 0, 1024)],
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'footer' => ['text' => mb_substr($company['display_name'] ?? '', 0, 60)],
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'action' => [
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'button' => mb_substr($flow['button'] ?? 'Ver opciones', 0, 20),
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'sections' => $sections,
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],
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], $company);
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}
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// ── collect_for_each — pide un valor por cada ítem de una lista dinámica ──
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private static function handleCollectForEach(array $flow, array $context, array $company, int $ctxId): ?array
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{
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$meta = ConversationContext::getMetadata($ctxId);
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$items = self::fetchDynamicList($flow['source_endpoint_key'] ?? '', $company, $meta);
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if (empty($items)) {
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ConversationContext::reset($ctxId);
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return self::sendText(
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'⚠️ No se pudo cargar el listado. Escribe *menu* para volver.',
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$context['from'], $company
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);
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}
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$meta['__foreach'] = [
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'items' => $items,
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'index' => 0,
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'collected' => [],
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'value_field' => $flow['value_field'] ?? 'id',
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'label_field' => $flow['label_field'] ?? 'name',
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'question' => $flow['question'] ?? '¿Cuál es el valor?',
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'header' => $flow['header'] ?? '📋 Ingreso de datos',
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'endpoint_key'=> $flow['endpoint_key'] ?? '',
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'success_text'=> $flow['success_text'] ?? '✅ Datos registrados correctamente.',
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];
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ConversationContext::updateMetadata($ctxId, $meta);
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return self::foreachAskNext($meta['__foreach'], $context['from'], $company);
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}
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private static function handleForeachInput(array $meta, string $input, array $context, array $company, int $ctxId, array $flows): ?array
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{
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$fe = $meta['__foreach'];
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$items = $fe['items'];
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$idx = (int)$fe['index'];
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// Validate: must be a number
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if (!is_numeric(str_replace(',', '.', $input))) {
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$item = $items[$idx];
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$label = $item[$fe['label_field']] ?? "Item " . ($idx + 1);
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return self::sendText(
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"⚠️ Ingresa solo un número.\n\n*{$label}*\n{$fe['question']}",
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$context['from'], $company
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);
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}
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$item = $items[$idx];
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$key = (string)($item[$fe['value_field']] ?? $idx);
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$label = (string)($item[$fe['label_field']] ?? $key);
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$value = str_replace(',', '.', trim($input));
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$fe['collected'][$key] = ['label' => $label, 'valor' => $value];
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$fe['index'] = $idx + 1;
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$meta['__foreach'] = $fe;
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ConversationContext::updateMetadata($ctxId, $meta);
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// More items to collect?
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if ($fe['index'] < count($items)) {
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return self::foreachAskNext($fe, $context['from'], $company);
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}
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// All collected — show summary and confirm/cancel buttons
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$summary = "*📊 Resumen — {$fe['header']}*\n\n";
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foreach ($fe['collected'] as $row) {
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$summary .= "• {$row['label']}: *{$row['valor']}*\n";
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}
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$summary .= "\n¿Confirmas el registro?";
|
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|
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return self::enqueueInteractive($context['from'], [
|
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'type' => 'button',
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'body' => ['text' => $summary],
|
||
'action' => ['buttons' => [
|
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['type' => 'reply', 'reply' => ['id' => '__foreach_confirm', 'title' => '✅ Confirmar']],
|
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['type' => 'reply', 'reply' => ['id' => '__foreach_cancel', 'title' => '❌ Cancelar']],
|
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]],
|
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], $company);
|
||
}
|
||
|
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private static function foreachAskNext(array $fe, string $to, array $company): ?array
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||
{
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$idx = (int)$fe['index'];
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$item = $fe['items'][$idx];
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$label = $item[$fe['label_field']] ?? "Item " . ($idx + 1);
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$total = count($fe['items']);
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$text = "*{$fe['header']}* ({$idx}/{$total})\n\n"
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. "📍 *{$label}*\n"
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. $fe['question'];
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return self::sendText($text, $to, $company);
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}
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|
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private static function submitForeach(array $meta, array $context, array $company, int $ctxId): ?array
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{
|
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$fe = $meta['__foreach'];
|
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$endpointKey = $fe['endpoint_key'] ?? '';
|
||
$nav = "\n\nEscribe *menu* para ver más opciones.";
|
||
|
||
// Build POST body: array of {id, valor} objects
|
||
$body = [];
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foreach ($fe['collected'] as $id => $row) {
|
||
$body[] = ['id' => $id, 'label' => $row['label'], 'valor' => $row['valor']];
|
||
}
|
||
|
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unset($meta['__foreach']);
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
ConversationContext::reset($ctxId);
|
||
|
||
if ($endpointKey === '') {
|
||
return self::sendText('⚠️ Endpoint de envío no configurado.' . $nav, $context['from'], $company);
|
||
}
|
||
|
||
$stmt = db()->prepare("SELECT url, method FROM company_endpoints WHERE company_id=? AND endpoint_key=? AND is_active=1 LIMIT 1");
|
||
$stmt->execute([(int)$company['id'], $endpointKey]);
|
||
$ep = $stmt->fetch();
|
||
|
||
if (!$ep || empty($ep['url'])) {
|
||
return self::sendText('⚠️ Endpoint no configurado. Contacta al administrador.' . $nav, $context['from'], $company);
|
||
}
|
||
|
||
$apiKey = $company['api_key'] ?? '';
|
||
$ch = curl_init(self::buildUrl($ep['url'], $company));
|
||
curl_setopt_array($ch, [
|
||
CURLOPT_RETURNTRANSFER => true,
|
||
CURLOPT_POST => true,
|
||
CURLOPT_POSTFIELDS => json_encode($body),
|
||
CURLOPT_TIMEOUT => 15,
|
||
CURLOPT_HTTPHEADER => [
|
||
'Content-Type: application/json',
|
||
'Authorization: Bearer ' . $apiKey,
|
||
'X-API-Key: ' . $apiKey,
|
||
],
|
||
]);
|
||
$response = curl_exec($ch);
|
||
$httpCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
|
||
$curlErr = curl_error($ch);
|
||
curl_close($ch);
|
||
|
||
if ($curlErr || $httpCode >= 400) {
|
||
self::log("collect_for_each POST error [{$endpointKey}] HTTP {$httpCode}: {$curlErr}");
|
||
return self::sendText('⚠️ Error al guardar los datos. Intenta de nuevo.' . $nav, $context['from'], $company);
|
||
}
|
||
|
||
return self::sendText($fe['success_text'] . $nav, $context['from'], $company);
|
||
}
|
||
|
||
// ── collect_and_post — pide campos definidos en config y hace POST ─────────
|
||
|
||
private static function handleCollectAndPost(array $flow, array $context, array $company, int $ctxId): ?array
|
||
{
|
||
$fields = $flow['fields'] ?? [];
|
||
|
||
// If no inline fields, auto-detect from endpoint's body_fields definition
|
||
if (empty($fields)) {
|
||
$epKey = $flow['endpoint_key'] ?? '';
|
||
if ($epKey !== '') {
|
||
$stmt = db()->prepare("SELECT body_fields FROM company_endpoints WHERE company_id=? AND endpoint_key=? AND is_active=1 LIMIT 1");
|
||
$stmt->execute([(int)$company['id'], $epKey]);
|
||
$row = $stmt->fetch();
|
||
if ($row && !empty($row['body_fields'])) {
|
||
$fields = json_decode($row['body_fields'], true) ?: [];
|
||
}
|
||
}
|
||
}
|
||
|
||
if (empty($fields)) {
|
||
ConversationContext::reset($ctxId);
|
||
return self::sendText('⚠️ Flujo sin campos configurados. Define los campos en el endpoint. Escribe *menu* para volver.', $context['from'], $company);
|
||
}
|
||
|
||
$meta = ConversationContext::getMetadata($ctxId);
|
||
$meta['__cap'] = [
|
||
'fields' => $fields,
|
||
'index' => 0,
|
||
'collected' => [],
|
||
'endpoint_key' => $flow['endpoint_key'] ?? '',
|
||
'success_text' => $flow['success_text'] ?? '✅ Datos registrados correctamente.',
|
||
'confirm' => (bool)($flow['confirm'] ?? true),
|
||
'header' => $flow['header'] ?? '📋 Registro',
|
||
];
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
|
||
return self::capAskNext($meta['__cap'], $context['from'], $company, $ctxId);
|
||
}
|
||
|
||
private static function handleCapInput(array $meta, string $input, array $context, array $company, int $ctxId): ?array
|
||
{
|
||
$cap = $meta['__cap'];
|
||
$fields = $cap['fields'];
|
||
$idx = (int)$cap['index'];
|
||
$field = $fields[$idx];
|
||
$value = trim($input);
|
||
|
||
// ── 1. Awaiting manual text after user picked "Otra opción" ──────────
|
||
if (!empty($cap['__awaiting_other'])) {
|
||
if (($field['other_validate'] ?? '') === 'date'
|
||
&& !preg_match('/^\d{4}-\d{2}-\d{2}$/', $value)) {
|
||
return self::sendText(
|
||
'⚠️ Formato inválido. ' . ($field['other_prompt'] ?? 'Ingresa la fecha como YYYY-MM-DD (ej: ' . date('Y-m-d') . '):'),
|
||
$context['from'], $company
|
||
);
|
||
}
|
||
$cap['collected'][$field['key']] = $value;
|
||
$cap['collected_labels'][$field['key']] = $value;
|
||
unset($cap['__awaiting_other']);
|
||
$cap['index'] = $idx + 1;
|
||
while ($cap['index'] < count($fields) && self::capShouldSkip($fields[$cap['index']], $cap['collected'])) { $cap['index']++; }
|
||
$meta['__cap'] = $cap;
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
if ($cap['index'] < count($fields)) {
|
||
return self::capAskNext($cap, $context['from'], $company, $ctxId);
|
||
}
|
||
return self::capShowConfirmOrSubmit($cap, $meta, $context, $company, $ctxId);
|
||
}
|
||
|
||
// ── 2. User chose "Otra opción" — ask for manual text ────────────────
|
||
if ($value === '__cap_other') {
|
||
$cap['__awaiting_other'] = true;
|
||
$meta['__cap'] = $cap;
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
$prompt = $field['other_prompt'] ?? '✏️ Ingresa el valor manualmente:';
|
||
return self::sendText("*{$cap['header']}*\n\n{$prompt}", $context['from'], $company);
|
||
}
|
||
|
||
// ── 3. Lookup field — search entity by entered value (e.g. cédula) ───
|
||
if (($field['type'] ?? 'text') === 'lookup') {
|
||
$result = self::callLookupEndpoint(
|
||
$field['lookup_endpoint_key'] ?? '',
|
||
$value,
|
||
$field['lookup_param'] ?? 'q',
|
||
$company
|
||
);
|
||
|
||
if ($result === null) {
|
||
$notFound = $field['not_found_text'] ?? '⚠️ No encontré resultados. Intenta de nuevo:';
|
||
return self::sendText("*{$cap['header']}*\n\n{$notFound}", $context['from'], $company);
|
||
}
|
||
|
||
$displayName = (string)($result[$field['display_field'] ?? 'nombre'] ?? 'Desconocido');
|
||
$entityId = (string)($result[$field['value_field'] ?? 'id'] ?? '');
|
||
|
||
$cap['__lookup_pending'] = ['id' => $entityId, 'label' => $displayName];
|
||
$meta['__cap'] = $cap;
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
|
||
return self::enqueueInteractive($context['from'], [
|
||
'type' => 'button',
|
||
'body' => ['text' => "¿Es *{$displayName}*?"],
|
||
'action' => ['buttons' => [
|
||
['type' => 'reply', 'reply' => ['id' => '__cap_lookup_yes', 'title' => '✅ Sí']],
|
||
['type' => 'reply', 'reply' => ['id' => '__cap_lookup_no', 'title' => '❌ No, reintentar']],
|
||
]],
|
||
], $company);
|
||
}
|
||
|
||
// ── 4. Normal save ────────────────────────────────────────────────────
|
||
$cap['collected'][$field['key']] = $value;
|
||
|
||
if (($field['type'] ?? 'text') === 'select') {
|
||
$cap['collected_labels'][$field['key']] =
|
||
$cap['__selects'][$field['key']][$value] ?? $value;
|
||
}
|
||
|
||
$cap['index'] = $idx + 1;
|
||
while ($cap['index'] < count($fields) && self::capShouldSkip($fields[$cap['index']], $cap['collected'])) { $cap['index']++; }
|
||
$meta['__cap'] = $cap;
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
|
||
if ($cap['index'] < count($fields)) {
|
||
return self::capAskNext($cap, $context['from'], $company, $ctxId);
|
||
}
|
||
return self::capShowConfirmOrSubmit($cap, $meta, $context, $company, $ctxId);
|
||
}
|
||
|
||
private static function capShowConfirmOrSubmit(array $cap, array $meta, array $context, array $company, int $ctxId): ?array
|
||
{
|
||
$fields = $cap['fields'];
|
||
if ($cap['confirm']) {
|
||
$summary = "*{$cap['header']}*\n\n";
|
||
foreach ($cap['collected'] as $k => $v) {
|
||
$label = self::capFieldLabel($fields, $k);
|
||
$display = $cap['collected_labels'][$k] ?? $v;
|
||
$summary .= "• {$label}: *{$display}*\n";
|
||
}
|
||
$summary .= "\n¿Confirmas el registro?";
|
||
return self::enqueueInteractive($context['from'], [
|
||
'type' => 'button',
|
||
'body' => ['text' => $summary],
|
||
'action' => ['buttons' => [
|
||
['type' => 'reply', 'reply' => ['id' => '__cap_confirm', 'title' => '✅ Confirmar']],
|
||
['type' => 'reply', 'reply' => ['id' => '__cap_cancel', 'title' => '❌ Cancelar']],
|
||
]],
|
||
], $company);
|
||
}
|
||
return self::submitCapPost($meta, $context, $company, $ctxId);
|
||
}
|
||
|
||
private static function callLookupEndpoint(string $epKey, string $value, string $param, array $company): ?array
|
||
{
|
||
if ($epKey === '' || $value === '') return null;
|
||
$stmt = db()->prepare('SELECT url FROM company_endpoints WHERE company_id=? AND endpoint_key=? AND is_active=1 LIMIT 1');
|
||
$stmt->execute([(int)$company['id'], $epKey]);
|
||
$ep = $stmt->fetch();
|
||
if (!$ep || empty($ep['url'])) return null;
|
||
|
||
$url = self::buildUrl($ep['url'], $company) . '&' . urlencode($param) . '=' . urlencode($value);
|
||
$ch = curl_init($url);
|
||
curl_setopt_array($ch, [
|
||
CURLOPT_RETURNTRANSFER => true,
|
||
CURLOPT_TIMEOUT => 10,
|
||
CURLOPT_HTTPHEADER => [
|
||
'Authorization: Bearer ' . ($company['api_key'] ?? ''),
|
||
'X-API-Key: ' . ($company['api_key'] ?? ''),
|
||
],
|
||
]);
|
||
$body = curl_exec($ch);
|
||
$code = curl_getinfo($ch, CURLINFO_HTTP_CODE);
|
||
curl_close($ch);
|
||
|
||
if ($code !== 200 || !$body) return null;
|
||
$data = json_decode($body, true);
|
||
return (is_array($data) && ($data['status'] ?? '') === '1') ? ($data['datos'] ?? null) : null;
|
||
}
|
||
|
||
private static function capAskNext(array $cap, string $to, array $company, int $ctxId = 0): ?array
|
||
{
|
||
$idx = (int)$cap['index'];
|
||
$total = count($cap['fields']);
|
||
$field = $cap['fields'][$idx];
|
||
$type = $field['type'] ?? 'text';
|
||
|
||
// ── select: fetch from API ───────────────────────────────────────────
|
||
if ($type === 'select') {
|
||
$vf = $field['value_field'] ?? 'id';
|
||
$lf = $field['label_field'] ?? 'label';
|
||
$items = self::fetchDynamicList($field['source_endpoint_key'] ?? '', $company);
|
||
if (!empty($items)) {
|
||
if ($ctxId > 0) {
|
||
$cap['__selects'][$field['key']] = array_column($items, $lf, $vf);
|
||
$m = ConversationContext::getMetadata($ctxId);
|
||
$m['__cap'] = $cap;
|
||
ConversationContext::updateMetadata($ctxId, $m);
|
||
}
|
||
return self::buildDynamicListResponse($items, [
|
||
'value_field' => $vf,
|
||
'label_field' => $lf,
|
||
'header' => $cap['header'],
|
||
'body' => $field['prompt'] ?? ('Selecciona ' . ($field['label'] ?? $field['key'])),
|
||
'button' => 'Ver opciones',
|
||
'section_title' => $field['label'] ?? $field['key'],
|
||
], $to, $company);
|
||
}
|
||
}
|
||
|
||
// ── date_quick: Hoy / Ayer / Anteayer / Otra ────────────────────────
|
||
if ($type === 'date_quick') {
|
||
$hoy = date('Y-m-d');
|
||
$ayer = date('Y-m-d', strtotime('-1 day'));
|
||
$ant = date('Y-m-d', strtotime('-2 days'));
|
||
return self::enqueueInteractive($to, [
|
||
'type' => 'list',
|
||
'header' => ['type' => 'text', 'text' => mb_substr($cap['header'], 0, 60)],
|
||
'body' => ['text' => $field['prompt'] ?? '📅 ¿Cuál es la fecha?'],
|
||
'footer' => ['text' => ''],
|
||
'action' => ['button' => 'Ver fechas', 'sections' => [[
|
||
'title' => 'Fecha',
|
||
'rows' => [
|
||
['id' => $hoy, 'title' => '📅 Hoy', 'description' => $hoy],
|
||
['id' => $ayer, 'title' => '📅 Ayer', 'description' => $ayer],
|
||
['id' => $ant, 'title' => '📅 Anteayer', 'description' => $ant],
|
||
['id' => '__cap_other', 'title' => '✏️ Otra fecha', 'description' => 'Escribe la fecha'],
|
||
],
|
||
]]],
|
||
], $company);
|
||
}
|
||
|
||
// ── static_select: inline options ───────────────────────────────────
|
||
if ($type === 'static_select') {
|
||
$options = $field['options'] ?? [];
|
||
$rows = array_map(fn($o) => [
|
||
'id' => (string)$o['id'],
|
||
'title' => mb_substr((string)$o['label'], 0, 24),
|
||
], $options);
|
||
|
||
if (count($rows) <= 3) {
|
||
return self::enqueueInteractive($to, [
|
||
'type' => 'button',
|
||
'body' => ['text' => "*{$cap['header']}*\n\n" . ($field['prompt'] ?? 'Selecciona:')],
|
||
'action' => ['buttons' => array_map(fn($r) => [
|
||
'type' => 'reply', 'reply' => ['id' => $r['id'], 'title' => $r['title']],
|
||
], $rows)],
|
||
], $company);
|
||
}
|
||
|
||
return self::enqueueInteractive($to, [
|
||
'type' => 'list',
|
||
'header' => ['type' => 'text', 'text' => mb_substr($cap['header'], 0, 60)],
|
||
'body' => ['text' => $field['prompt'] ?? 'Selecciona una opción:'],
|
||
'footer' => ['text' => ''],
|
||
'action' => ['button' => 'Ver opciones', 'sections' => [[
|
||
'title' => $field['label'] ?? 'Opciones',
|
||
'rows' => $rows,
|
||
]]],
|
||
], $company);
|
||
}
|
||
|
||
// ── lookup / text: plain text prompt ────────────────────────────────
|
||
$prompt = $field['prompt'] ?? ('Campo: ' . $field['key']);
|
||
$text = "*{$cap['header']}* ({$idx}/{$total})\n\n{$prompt}";
|
||
return self::sendText($text, $to, $company);
|
||
}
|
||
|
||
// skip_if: {"field":"novedad_id","not_in":["35","41"]} → skip this field if collected[field] not in list
|
||
private static function capShouldSkip(array $field, array $collected): bool
|
||
{
|
||
$si = $field['skip_if'] ?? null;
|
||
if (!$si) return false;
|
||
$val = (string)($collected[$si['field'] ?? ''] ?? '');
|
||
if (isset($si['not_in'])) return !in_array($val, array_map('strval', $si['not_in']));
|
||
if (isset($si['equals'])) return $val !== (string)$si['equals'];
|
||
return false;
|
||
}
|
||
|
||
private static function capFieldLabel(array $fields, string $key): string
|
||
{
|
||
foreach ($fields as $f) {
|
||
if (($f['key'] ?? '') === $key) return $f['label'] ?? $f['key'];
|
||
}
|
||
return $key;
|
||
}
|
||
|
||
private static function submitCapPost(array $meta, array $context, array $company, int $ctxId): ?array
|
||
{
|
||
$cap = $meta['__cap'];
|
||
$endpointKey = $cap['endpoint_key'] ?? '';
|
||
$nav = "\n\nEscribe *menu* para ver más opciones.";
|
||
|
||
unset($meta['__cap']);
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
ConversationContext::reset($ctxId);
|
||
|
||
if ($endpointKey === '') {
|
||
return self::sendText('⚠️ Endpoint no configurado.' . $nav, $context['from'], $company);
|
||
}
|
||
|
||
$stmt = db()->prepare("SELECT url, method FROM company_endpoints WHERE company_id=? AND endpoint_key=? AND is_active=1 LIMIT 1");
|
||
$stmt->execute([(int)$company['id'], $endpointKey]);
|
||
$ep = $stmt->fetch();
|
||
|
||
if (!$ep || empty($ep['url'])) {
|
||
return self::sendText('⚠️ Endpoint no encontrado. Contacta al administrador.' . $nav, $context['from'], $company);
|
||
}
|
||
|
||
$apiKey = $company['api_key'] ?? '';
|
||
$payload = array_merge($cap['collected'], [
|
||
'telefono' => $context['from'],
|
||
'nombre' => $context['name'] ?? '',
|
||
]);
|
||
|
||
$ch = curl_init(self::buildUrl($ep['url'], $company));
|
||
curl_setopt_array($ch, [
|
||
CURLOPT_RETURNTRANSFER => true,
|
||
CURLOPT_POST => true,
|
||
CURLOPT_POSTFIELDS => json_encode($payload),
|
||
CURLOPT_TIMEOUT => 15,
|
||
CURLOPT_HTTPHEADER => [
|
||
'Content-Type: application/json',
|
||
'Authorization: Bearer ' . $apiKey,
|
||
'X-API-Key: ' . $apiKey,
|
||
],
|
||
]);
|
||
$response = curl_exec($ch);
|
||
$httpCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
|
||
$curlErr = curl_error($ch);
|
||
curl_close($ch);
|
||
|
||
if ($curlErr || $httpCode >= 400) {
|
||
self::log("collect_and_post error [{$endpointKey}] HTTP {$httpCode}: {$curlErr}");
|
||
return self::sendText('⚠️ Error al guardar los datos. Intenta de nuevo.' . $nav, $context['from'], $company);
|
||
}
|
||
|
||
return self::sendText($cap['success_text'] . $nav, $context['from'], $company);
|
||
}
|
||
|
||
// ── Submit form (end of multi-step collection) ───────────────────────────
|
||
|
||
private static function handleSubmitForm(array $flow, array $context, array $company, int $ctxId): ?array
|
||
{
|
||
$meta = ConversationContext::getMetadata($ctxId);
|
||
$group = $flow['meta_group'] ?? '';
|
||
|
||
$formData = $meta[$group] ?? [];
|
||
unset($meta[$group], $meta['collecting']);
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
|
||
$params = [
|
||
'endpoint_key' => $flow['endpoint_key'] ?? '',
|
||
'caption' => $flow['caption'] ?? 'Informe generado.',
|
||
'filename' => $flow['filename'] ?? 'reporte.pdf',
|
||
'query' => $formData, // form fields become URL query params
|
||
];
|
||
|
||
return self::executeApiReport($params, $context, $company, $ctxId);
|
||
}
|
||
|
||
// ── Flow dispatcher ──────────────────────────────────────────────────────
|
||
|
||
private static function resolveMenu($menuRef, array $company, array $allMenus = []): array
|
||
{
|
||
if (is_string($menuRef)) {
|
||
if (isset($allMenus[$menuRef])) return $allMenus[$menuRef];
|
||
$config = self::getConfig($company);
|
||
return ($config['menus'] ?? [])[$menuRef] ?? [];
|
||
}
|
||
return is_array($menuRef) ? $menuRef : [];
|
||
}
|
||
|
||
private static function handleFlow(array $flow, array $context, array $company, int $ctxId, array $menus = []): ?array
|
||
{
|
||
$type = $flow['type'] ?? 'text';
|
||
|
||
return match ($type) {
|
||
'text' => self::sendText($flow['message'] ?? '', $context['from'], $company),
|
||
'image' => self::sendImage($flow['media_id'] ?? '', $flow['caption'] ?? null, $context['from'], $company),
|
||
'menu' => self::buildMenuResponse(self::resolveMenu($flow['menu'] ?? [], $company, $menus), $context['from'], $company),
|
||
'function' => self::executeFunction($flow['function'] ?? '', $flow['params'] ?? [], $context, $company, $ctxId),
|
||
'collect_input' => self::handleCollectInput($flow, $context, $company, $ctxId),
|
||
'dynamic_list' => self::handleDynamicList($flow, $context, $company, $ctxId),
|
||
'submit_form' => self::handleSubmitForm($flow, $context, $company, $ctxId),
|
||
'collect_for_each' => self::handleCollectForEach($flow, $context, $company, $ctxId),
|
||
'collect_and_post' => self::handleCollectAndPost($flow, $context, $company, $ctxId),
|
||
default => null,
|
||
};
|
||
}
|
||
|
||
// ── Functions ────────────────────────────────────────────────────────────
|
||
|
||
private static function executeFunction(string $function, array $params, array $context, array $company, int $ctxId): ?array
|
||
{
|
||
return match ($function) {
|
||
'reset' => (function () use ($ctxId, $context, $company) {
|
||
ConversationContext::reset($ctxId);
|
||
return self::sendText('¿En qué más puedo ayudarte?', $context['from'], $company);
|
||
})(),
|
||
'goodbye' => (function () use ($ctxId, $context, $company) {
|
||
ConversationContext::reset($ctxId);
|
||
return self::sendText("Hasta luego 👋\n\nEscribe *menu* cuando quieras volver.", $context['from'], $company);
|
||
})(),
|
||
'forward_to_ai' => null,
|
||
'api_report' => self::executeApiReport($params, $context, $company, $ctxId),
|
||
default => null,
|
||
};
|
||
}
|
||
|
||
// ── Resolves fixed-mode var values ───────────────────────────────────────
|
||
private static function resolveFixedVar(string $value): string
|
||
{
|
||
return match ($value) {
|
||
'current_date' => date('Y-m-d'),
|
||
'month_start' => date('Y-m-01'),
|
||
'month_end' => date('Y-m-t'),
|
||
'last_7_start' => date('Y-m-d', strtotime('-7 days')),
|
||
'last_30_start' => date('Y-m-d', strtotime('-30 days')),
|
||
'year_start' => date('Y-01-01'),
|
||
default => $value,
|
||
};
|
||
}
|
||
|
||
// ── Handles sequential collection of URL vars before calling endpoint ───
|
||
private static function handleApiVarsInput(array $meta, string $input, array $context, array $company, int $ctxId, array $flows, array $menus): ?array
|
||
{
|
||
$nav = "\n\nEscribe *menu* para ver opciones o *salir* para terminar.";
|
||
$state = $meta['__api_vars'];
|
||
|
||
$pending = $state['pending'] ?? [];
|
||
$collected = $state['collected'] ?? [];
|
||
$epKey = $state['endpoint_key'] ?? '';
|
||
$epParams = $state['ep_params'] ?? [];
|
||
|
||
// Save the user's answer for the current question
|
||
if (!empty($pending)) {
|
||
$current = array_shift($pending);
|
||
$collected[$current['key']] = trim($input);
|
||
$state['pending'] = $pending;
|
||
$state['collected'] = $collected;
|
||
}
|
||
|
||
// If more questions remain, ask the next one
|
||
if (!empty($state['pending'])) {
|
||
$next = $state['pending'][0];
|
||
$meta['__api_vars'] = $state;
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
return self::sendText($next['prompt'] . $nav, $context['from'], $company);
|
||
}
|
||
|
||
// All vars collected — inject into meta and execute
|
||
unset($meta['__api_vars']);
|
||
foreach ($collected as $k => $v) {
|
||
$meta['__ep_vars'][$k] = $v;
|
||
}
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
|
||
return self::executeApiReport(array_merge($epParams, ['endpoint_key' => $epKey]), $context, $company, $ctxId);
|
||
}
|
||
|
||
private static function executeApiReport(array $params, array $context, array $company, int $ctxId): ?array
|
||
{
|
||
$endpointKey = $params['endpoint_key'] ?? '';
|
||
$nav = "\n\nEscribe *menu* para ver más opciones o *salir* para terminar.";
|
||
|
||
if ($endpointKey === '') {
|
||
ConversationContext::reset($ctxId);
|
||
return self::sendText('Error: endpoint no configurado.' . $nav, $context['from'], $company);
|
||
}
|
||
|
||
$stmt = db()->prepare("SELECT url, method, params FROM company_endpoints WHERE company_id = ? AND endpoint_key = ? AND is_active = 1 LIMIT 1");
|
||
$stmt->execute([(int)$company['id'], $endpointKey]);
|
||
$ep = $stmt->fetch();
|
||
|
||
if (!$ep || empty($ep['url'])) {
|
||
self::log("API report: endpoint_key '{$endpointKey}' no configurado para company {$company['id']}");
|
||
ConversationContext::reset($ctxId);
|
||
return self::sendText('El informe solicitado no está configurado. Contacta al administrador.' . $nav, $context['from'], $company);
|
||
}
|
||
|
||
// ── Resolve URL vars from params config ──────────────────────────────
|
||
$varConfigs = json_decode($ep['params'] ?? '[]', true) ?: [];
|
||
$meta = ConversationContext::getMetadata($ctxId);
|
||
|
||
// Inject any previously collected vars into meta for substituteUrlVars
|
||
$epVars = $meta['__ep_vars'] ?? [];
|
||
if (!empty($epVars)) {
|
||
$meta['__ep_vars_flat'] = $epVars;
|
||
}
|
||
|
||
$askVars = [];
|
||
foreach ($varConfigs as $vc) {
|
||
$key = $vc['key'] ?? '';
|
||
$mode = $vc['mode'] ?? 'ask';
|
||
if ($key === '') continue;
|
||
|
||
if ($mode === 'fixed') {
|
||
// Inject fixed value directly into meta for substituteUrlVars
|
||
$meta['__ep_vars_flat'][$key] = self::resolveFixedVar($vc['value'] ?? '');
|
||
} elseif ($mode === 'ask') {
|
||
// Only ask if not already collected
|
||
if (!isset($epVars[$key])) {
|
||
$askVars[] = ['key' => $key, 'prompt' => $vc['prompt'] ?? "Ingresa el valor para {$key}:"];
|
||
} else {
|
||
$meta['__ep_vars_flat'][$key] = $epVars[$key];
|
||
}
|
||
}
|
||
}
|
||
|
||
// If there are vars to ask, start collection flow
|
||
if (!empty($askVars)) {
|
||
$first = array_shift($askVars);
|
||
$meta['__api_vars'] = [
|
||
'endpoint_key' => $endpointKey,
|
||
'ep_params' => $params,
|
||
'pending' => $askVars,
|
||
'collected' => [],
|
||
];
|
||
// Clean collected vars so they don't bleed into the next call
|
||
unset($meta['__ep_vars']);
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
return self::sendText($first['prompt'] . $nav, $context['from'], $company);
|
||
}
|
||
|
||
// Flatten collected vars into meta for substituteUrlVars
|
||
if (!empty($meta['__ep_vars_flat'])) {
|
||
$meta['__ep_vars_combined'] = $meta['__ep_vars_flat'];
|
||
}
|
||
unset($meta['__ep_vars'], $meta['__ep_vars_flat']);
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
|
||
$url = self::buildUrl(
|
||
self::substituteUrlVars($ep['url'], array_merge($meta, ['__ep_vars_combined' => $meta['__ep_vars_combined'] ?? []])),
|
||
$company
|
||
);
|
||
$method = strtoupper($ep['method'] ?? 'GET');
|
||
$apiKey = $company['api_key'] ?? '';
|
||
|
||
$extraQuery = $params['query'] ?? [];
|
||
$dateMode = $params['date_mode'] ?? '';
|
||
if ($dateMode === 'today') {
|
||
$extraQuery['fecha_desde'] = date('Y-m-d');
|
||
$extraQuery['fecha_hasta'] = date('Y-m-d');
|
||
} elseif ($dateMode === 'last_30') {
|
||
$extraQuery['fecha_desde'] = date('Y-m-d', strtotime('-30 days'));
|
||
$extraQuery['fecha_hasta'] = date('Y-m-d');
|
||
} elseif ($dateMode === 'current_month') {
|
||
$extraQuery['fecha_desde'] = date('Y-m-01');
|
||
$extraQuery['fecha_hasta'] = date('Y-m-d');
|
||
} elseif ($dateMode === 'last_month') {
|
||
$extraQuery['fecha_desde'] = date('Y-m-01', strtotime('first day of last month'));
|
||
$extraQuery['fecha_hasta'] = date('Y-m-t', strtotime('last day of last month'));
|
||
}
|
||
$extraQuery['telefono'] = $context['from'];
|
||
$extraQuery['nombre'] = $context['name'] ?? '';
|
||
|
||
$glue = str_contains($url, '?') ? '&' : '?';
|
||
$url .= $glue . http_build_query($extraQuery);
|
||
|
||
$ch = curl_init($url);
|
||
$curlOpts = [
|
||
CURLOPT_RETURNTRANSFER => true,
|
||
CURLOPT_FOLLOWLOCATION => true,
|
||
CURLOPT_TIMEOUT => 15,
|
||
CURLOPT_HTTPHEADER => [
|
||
'Authorization: Bearer ' . $apiKey,
|
||
'X-API-Key: ' . $apiKey,
|
||
'User-Agent: bot-palmas360/1.0',
|
||
],
|
||
];
|
||
if ($method === 'POST') {
|
||
$curlOpts[CURLOPT_POST] = true;
|
||
$curlOpts[CURLOPT_POSTFIELDS] = '{}';
|
||
}
|
||
curl_setopt_array($ch, $curlOpts);
|
||
$content = curl_exec($ch);
|
||
$httpCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
|
||
$contentType = curl_getinfo($ch, CURLINFO_CONTENT_TYPE);
|
||
$error = curl_error($ch);
|
||
curl_close($ch);
|
||
|
||
if ($error) {
|
||
self::log("API report error [{$endpointKey}]: {$error}");
|
||
ConversationContext::reset($ctxId);
|
||
return self::sendText('Error al obtener el reporte. Intenta de nuevo.' . $nav, $context['from'], $company);
|
||
}
|
||
|
||
if ($httpCode >= 400) {
|
||
self::log("API report HTTP {$httpCode} [{$endpointKey}]: " . mb_substr($content, 0, 200));
|
||
ConversationContext::reset($ctxId);
|
||
return self::sendText('Error al obtener el reporte. Intenta de nuevo.' . $nav, $context['from'], $company);
|
||
}
|
||
|
||
// Si el ERP devuelve JSON (ej: sin_datos), informar al usuario en texto
|
||
if (str_starts_with($contentType ?? '', 'application/json')) {
|
||
$json = json_decode($content, true);
|
||
$msg = $json['mensaje'] ?? ($json['message'] ?? 'No hay datos disponibles para el período solicitado.');
|
||
ConversationContext::reset($ctxId);
|
||
return self::sendText('ℹ️ ' . $msg . $nav, $context['from'], $company);
|
||
}
|
||
|
||
$mimeMap = [
|
||
'application/pdf' => ['pdf', 'application/pdf'],
|
||
'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet' => ['xlsx', 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet'],
|
||
'application/vnd.ms-excel' => ['xls', 'application/vnd.ms-excel'],
|
||
'text/csv' => ['csv', 'text/csv'],
|
||
'application/vnd.oasis.opendocument.spreadsheet' => ['ods', 'application/vnd.oasis.opendocument.spreadsheet'],
|
||
];
|
||
|
||
$ext = 'pdf';
|
||
$mime = 'application/pdf';
|
||
foreach ($mimeMap as $m => $info) {
|
||
if (str_starts_with($contentType ?? '', $m)) {
|
||
[$ext, $mime] = $info;
|
||
break;
|
||
}
|
||
}
|
||
|
||
$phoneNumberId = $company['phone_number_id'] ?? env('WHATSAPP_PHONE_NUMBER_ID', '');
|
||
if ($phoneNumberId === '') {
|
||
return self::sendText('Error: canal de envío no configurado.', $context['from'], $company);
|
||
}
|
||
|
||
$tmpFile = sys_get_temp_dir() . '/report_' . bin2hex(random_bytes(8)) . '.' . $ext;
|
||
file_put_contents($tmpFile, $content);
|
||
|
||
$upload = WhatsAppSender::uploadMedia($tmpFile, $mime, $phoneNumberId);
|
||
|
||
if (!$upload['success'] || !$upload['media_id']) {
|
||
self::log("API report upload failed [{$endpointKey}]: " . ($upload['error'] ?? 'unknown'));
|
||
ConversationContext::reset($ctxId);
|
||
return self::sendText('Error al enviar el reporte. Intenta de nuevo.' . $nav, $context['from'], $company);
|
||
}
|
||
|
||
$reportName = $params['filename'] ?? ('reporte.' . $ext);
|
||
$caption = $params['caption'] ?? 'Aquí tienes el reporte solicitado.';
|
||
|
||
WhatsAppSender::sendDocument($context['from'], $upload['media_id'], $phoneNumberId, $caption, $reportName);
|
||
ConversationContext::reset($ctxId);
|
||
|
||
return self::sendText('✅ Reporte generado.' . $nav, $context['from'], $company);
|
||
}
|
||
|
||
// ── Public helpers ───────────────────────────────────────────────────────
|
||
|
||
public static function buildGreetingMenu(array $menu, string $to, array $company): ?array
|
||
{
|
||
return self::buildMenuResponse($menu, $to, $company);
|
||
}
|
||
|
||
// ── Interactive messages ─────────────────────────────────────────────────
|
||
|
||
public static function processInteractive(array $company, array $context, string $input): ?array
|
||
{
|
||
$config = self::getConfig($company);
|
||
$permType = (string)($company['_permission_type'] ?? 1);
|
||
$perType = $config['per_type'][$permType] ?? [];
|
||
$flows = array_merge($config['flows'] ?? [], $perType['flows'] ?? []);
|
||
$menus = array_merge($config['menus'] ?? [], $perType['menus'] ?? []);
|
||
|
||
$botCtx = ConversationContext::getOrCreate((int)$company['id'], $context['from'], 'normal');
|
||
$ctxId = (int)$botCtx['id'];
|
||
|
||
// Multi-step form: interactive selection is the collected value
|
||
$meta = ConversationContext::getMetadata($ctxId);
|
||
if (!empty($meta['collecting'])) {
|
||
return self::handleCollectingInput($meta, $input, 'interactive', $context, $company, $ctxId, $flows, $menus);
|
||
}
|
||
|
||
// collect_and_post: confirm/cancel, lookup confirm/reject, or list/button field pick
|
||
if (!empty($meta['__cap'])) {
|
||
if ($input === '__cap_confirm') {
|
||
return self::submitCapPost($meta, $context, $company, $ctxId);
|
||
}
|
||
if ($input === '__cap_cancel') {
|
||
$m = ConversationContext::getMetadata($ctxId);
|
||
unset($m['__cap']);
|
||
ConversationContext::updateMetadata($ctxId, $m);
|
||
ConversationContext::reset($ctxId);
|
||
return self::sendText("❌ Registro cancelado.\n\nEscribe *menu* para volver.", $context['from'], $company);
|
||
}
|
||
// Lookup confirmation buttons
|
||
if (!empty($meta['__cap']['__lookup_pending'])) {
|
||
if ($input === '__cap_lookup_yes') {
|
||
$cap = $meta['__cap'];
|
||
$fields = $cap['fields'];
|
||
$idx = (int)$cap['index'];
|
||
$field = $fields[$idx];
|
||
$pending = $cap['__lookup_pending'];
|
||
$cap['collected'][$field['key']] = $pending['id'];
|
||
$cap['collected_labels'][$field['key']] = $pending['label'];
|
||
unset($cap['__lookup_pending']);
|
||
$cap['index'] = $idx + 1;
|
||
while ($cap['index'] < count($fields) && self::capShouldSkip($fields[$cap['index']], $cap['collected'])) { $cap['index']++; }
|
||
$meta['__cap'] = $cap;
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
if ($cap['index'] < count($fields)) {
|
||
return self::capAskNext($cap, $context['from'], $company, $ctxId);
|
||
}
|
||
return self::capShowConfirmOrSubmit($cap, $meta, $context, $company, $ctxId);
|
||
}
|
||
if ($input === '__cap_lookup_no') {
|
||
$cap = $meta['__cap'];
|
||
unset($cap['__lookup_pending']);
|
||
$meta['__cap'] = $cap;
|
||
ConversationContext::updateMetadata($ctxId, $meta);
|
||
return self::capAskNext($cap, $context['from'], $company, $ctxId);
|
||
}
|
||
}
|
||
// Interactive list/button response for select, date_quick, static_select fields
|
||
return self::handleCapInput($meta, $input, $context, $company, $ctxId);
|
||
}
|
||
|
||
// collect_for_each confirmation (confirm/cancel button)
|
||
if (!empty($meta['__foreach'])) {
|
||
if ($input === '__foreach_confirm') {
|
||
return self::submitForeach($meta, $context, $company, $ctxId);
|
||
}
|
||
if ($input === '__foreach_cancel') {
|
||
$meta2 = ConversationContext::getMetadata($ctxId);
|
||
unset($meta2['__foreach']);
|
||
ConversationContext::updateMetadata($ctxId, $meta2);
|
||
ConversationContext::reset($ctxId);
|
||
return self::sendText("❌ Registro cancelado.\n\nEscribe *menu* para volver.", $context['from'], $company);
|
||
}
|
||
}
|
||
|
||
// Standard button/row resolution against static menus
|
||
foreach ($flows as $flowId => $flow) {
|
||
if (($flow['type'] ?? '') !== 'menu') continue;
|
||
|
||
$menu = self::resolveMenu($flow['menu'] ?? [], $company, $menus);
|
||
foreach ($menu['sections'] ?? [] as $section) {
|
||
foreach ($section['rows'] ?? [] as $row) {
|
||
if (($row['id'] ?? '') === $input) {
|
||
ConversationContext::updateNode($ctxId, $row['id']);
|
||
if (isset($flows[$row['id']])) {
|
||
return self::handleFlow($flows[$row['id']], $context, $company, $ctxId, $menus);
|
||
}
|
||
return null;
|
||
}
|
||
}
|
||
}
|
||
foreach ($menu['buttons'] ?? [] as $btn) {
|
||
if (($btn['id'] ?? '') === $input) {
|
||
ConversationContext::updateNode($ctxId, $btn['id']);
|
||
if (isset($flows[$btn['id']])) {
|
||
return self::handleFlow($flows[$btn['id']], $context, $company, $ctxId, $menus);
|
||
}
|
||
return null;
|
||
}
|
||
}
|
||
}
|
||
|
||
// Direct flow match (button id == flow key)
|
||
// Redirect show_main_menu → per-type greeting_menu if configured
|
||
$resolvedInput = $input;
|
||
$greetingMenuKey = $perType['greeting_menu'] ?? null;
|
||
if ($resolvedInput === 'show_main_menu' && $greetingMenuKey && isset($menus[$greetingMenuKey])) {
|
||
$resolvedInput = $greetingMenuKey;
|
||
}
|
||
if (isset($flows[$resolvedInput])) {
|
||
ConversationContext::updateNode($ctxId, $resolvedInput);
|
||
return self::handleFlow($flows[$resolvedInput], $context, $company, $ctxId, $menus);
|
||
}
|
||
if (isset($menus[$resolvedInput])) {
|
||
ConversationContext::updateNode($ctxId, $resolvedInput);
|
||
return self::buildMenuResponse($menus[$resolvedInput], $context['from'], $company);
|
||
}
|
||
|
||
return null;
|
||
}
|
||
|
||
// ── WhatsApp senders ─────────────────────────────────────────────────────
|
||
|
||
private static function buildMenuResponse(array $menu, string $to, array $company): ?array
|
||
{
|
||
$menuType = $menu['type'] ?? 'list';
|
||
|
||
if ($menuType === 'list') {
|
||
$interactive = [
|
||
'type' => 'list',
|
||
'header' => [
|
||
'type' => 'text',
|
||
'text' => mb_substr($menu['header'] ?? 'Menú', 0, 60),
|
||
],
|
||
'body' => ['text' => mb_substr($menu['body'] ?? 'Selecciona una opción:', 0, 1024)],
|
||
'footer' => ['text' => mb_substr($menu['footer'] ?? $company['display_name'] ?? '', 0, 60)],
|
||
'action' => [
|
||
'button' => mb_substr($menu['button'] ?? 'Ver opciones', 0, 20),
|
||
'sections' => [],
|
||
],
|
||
];
|
||
|
||
foreach ($menu['sections'] ?? [] as $section) {
|
||
$rows = [];
|
||
foreach ($section['rows'] ?? [] as $row) {
|
||
$rows[] = [
|
||
'id' => mb_substr($row['id'] ?? '', 0, 200),
|
||
'title' => mb_substr($row['title'] ?? '', 0, 24),
|
||
'description' => isset($row['description']) ? mb_substr($row['description'], 0, 72) : null,
|
||
];
|
||
}
|
||
$interactive['action']['sections'][] = [
|
||
'title' => mb_substr($section['title'] ?? '', 0, 24),
|
||
'rows' => $rows,
|
||
];
|
||
}
|
||
|
||
return self::enqueueInteractive($to, $interactive, $company);
|
||
}
|
||
|
||
if ($menuType === 'button') {
|
||
$buttons = [];
|
||
foreach (array_slice($menu['buttons'] ?? [], 0, 3) as $btn) {
|
||
$buttons[] = [
|
||
'type' => 'reply',
|
||
'reply' => [
|
||
'id' => mb_substr($btn['id'] ?? '', 0, 256),
|
||
'title' => mb_substr($btn['title'] ?? '', 0, 20),
|
||
],
|
||
];
|
||
}
|
||
|
||
$interactive = [
|
||
'type' => 'button',
|
||
'body' => ['text' => mb_substr($menu['body'] ?? 'Selecciona:', 0, 1024)],
|
||
'action' => ['buttons' => $buttons],
|
||
];
|
||
|
||
return self::enqueueInteractive($to, $interactive, $company);
|
||
}
|
||
|
||
return null;
|
||
}
|
||
|
||
private static function sendText(string $text, string $to, array $company): array
|
||
{
|
||
return ['action' => 'send', 'type' => 'text', 'to' => $to, 'payload' => json_encode(['text' => $text])];
|
||
}
|
||
|
||
private static function sendImage(string $mediaId, ?string $caption, string $to, array $company): array
|
||
{
|
||
return ['action' => 'send', 'type' => 'image', 'to' => $to, 'payload' => json_encode(['media_id' => $mediaId, 'caption' => $caption])];
|
||
}
|
||
|
||
private static function enqueueInteractive(string $to, array $interactive, array $company): array
|
||
{
|
||
return ['action' => 'send', 'type' => 'interactive', 'to' => $to, 'payload' => json_encode(['interactive' => $interactive])];
|
||
}
|
||
|
||
private static function getConfig(array $company): array
|
||
{
|
||
$json = $company['config_json'] ?? '';
|
||
$config = $json !== '' ? json_decode($json, true) : null;
|
||
return is_array($config) ? $config : [];
|
||
}
|
||
|
||
private static function buildUrl(string $relOrAbs, array $company): string
|
||
{
|
||
if ($relOrAbs === '' || str_starts_with($relOrAbs, 'http')) return $relOrAbs;
|
||
return rtrim($company['api_base_url'] ?? '', '/') . '/' . ltrim($relOrAbs, '/');
|
||
}
|
||
|
||
private static function normalize(string $input): string
|
||
{
|
||
$input = mb_strtolower(trim($input));
|
||
$input = str_replace(['á','é','í','ó','ú','ü','ñ'], ['a','e','i','o','u','u','n'], $input);
|
||
return preg_replace('/[^a-z0-9\s]/', '', $input);
|
||
}
|
||
|
||
private static function log(string $msg): void
|
||
{
|
||
if (class_exists('WpWebhook')) WpWebhook::log('NORMALBOT', $msg);
|
||
}
|
||
}
|