47 lines
2.0 KiB
PHP
47 lines
2.0 KiB
PHP
<?php
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require_once '../config/config.php';
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header('Content-Type: application/json; charset=utf-8');
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requireAuthentication();
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try {
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$input = json_decode(file_get_contents('php://input'), true) ?: $_POST;
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$userId = isset($input['user_id']) ? intval($input['user_id']) : 0;
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if (!$userId) {
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http_response_code(400);
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echo json_encode(['success' => false, 'error' => 'user_id required']);
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exit;
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}
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$db = Database::getInstance();
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$user = $db->fetch('SELECT phone_number FROM users WHERE id = :id', ['id' => $userId]);
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if (!$user) {
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http_response_code(404);
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echo json_encode(['success' => false, 'error' => 'User not found']);
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exit;
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}
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$operator = $_SESSION['admin_user'] ?? null;
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$operatorId = $operator['id'] ?? null;
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// Guard: do not set attend if already in_service
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$cur = $db->fetch('SELECT in_service FROM users WHERE id = ?', [$userId]);
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if (!empty($cur['in_service'])) {
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echo json_encode(['success' => false, 'error' => 'La conversación ya está en servicio']);
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exit;
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}
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try {
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require_once __DIR__ . '/../services/BotService.php';
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$bot = new BotService();
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$bot->attendConversation($user['phone_number'], $operatorId);
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echo json_encode(['success' => true]);
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} catch (Exception $e) {
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// Fallback: apply updates directly and log activity
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$now = date('Y-m-d H:i:s');
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$db->update('users', ['in_service' => 1, 'in_service_by' => $operatorId, 'in_service_at' => $now, 'advisor_requested' => 0], 'id = :id', ['id' => $userId]);
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$db->insert('operator_activity', ['user_id' => $userId, 'operator_id' => $operatorId, 'action' => 'attend', 'details' => 'Marked in_service via fallback', 'created_at' => $now]);
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echo json_encode(['success' => true, 'warning' => 'BotService failed, fallback applied']);
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}
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} catch (Exception $e) {
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http_response_code(500);
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echo json_encode(['success' => false, 'error' => $e->getMessage()]);
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}
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