diff --git a/scripts/test_enviados_flow.php b/scripts/test_enviados_flow.php
new file mode 100644
index 0000000..2dc172d
--- /dev/null
+++ b/scripts/test_enviados_flow.php
@@ -0,0 +1,21 @@
+<?php
+require_once __DIR__ . '/../config/config.php';
+require_once __DIR__ . '/../services/BotService.php';
+$db = Database::getInstance();
+$phone = '573010000010';
+// ensure user
+$user = $db->fetch('SELECT * FROM users WHERE phone_number = ?', [$phone]);
+if (!$user) {
+    $id = $db->insert('users', ['phone_number' => $phone, 'status' => 'active', 'created_at' => date('Y-m-d H:i:s')]);
+    $user = $db->fetch('SELECT * FROM users WHERE id = ?', [$id]);
+}
+$bot = new BotService();
+
+echo "User id: {$user['id']} phone: {$phone}\n";
+
+// Simulate sending 'INFORMACION ENVIADA' (uppercase + phrase)
+echo "--- Sending 'INFORMACION ENVIADA' ---\n";
+$bot->processMessage($user, 'INFORMACION ENVIADA', 'text');
+// show last conversation entries
+$rows = $db->fetchAll('SELECT * FROM conversations WHERE user_id = ? ORDER BY created_at DESC LIMIT 5', [$user['id']]);
+print_r($rows);
diff --git a/services/BotService.php b/services/BotService.php
index c0117ec..0c1bac4 100644
--- a/services/BotService.php
+++ b/services/BotService.php
@@ -38,6 +38,23 @@ class BotService {
             $this->sendWelcomeMessage($phoneNumber);
             return;
         }
+
+        // Si el usuario escribe 'enviado' o 'enviados' en cualquier momento, enviar confirmación de recepción
+        try {
+            // Support masculino/femenino, singular/plural: enviado, enviada, enviados, enviadas
+            if (preg_match('/\b(enviad[oa]s?)\b/iu', $messageText)) {
+                $ack = "Estaremos procesando su solicitud y confirmaremos en unos minutos";
+                try {
+                    $this->whatsappService->sendTextMessage($phoneNumber, $ack);
+                } catch (Exception $e) {
+                    // ignore send errors
+                }
+                error_log("[BotService] processMessage - sent 'enviados' ack to user {$user['id']}");
+                return;
+            }
+        } catch (Throwable $t) {
+            // ignore regex errors
+        }
         
         // Procesar comandos especiales
         if ($this->processSpecialCommands($phoneNumber, $messageText)) {
@@ -470,7 +487,7 @@ class BotService {
             $pausedUntil = date('Y-m-d H:i:s', strtotime("+{$minutes} minutes"));
             // No ponemos on_hold para evitar bloqueo automático; usamos advisor_requested
             $this->db->update('users', ['advisor_requested' => 1, 'bot_paused_until' => $pausedUntil], 'phone_number = :phone', ['phone' => $phoneNumber]);
-            $this->whatsappService->sendTextMessage($phoneNumber, "🔔 Te hemos transferido con un asesor, te responderemos en breve. Si no hay respuesta, podrás volver a usar *menu* después de {$minutes} minutos.");
+            $this->whatsappService->sendTextMessage($phoneNumber, "🔔 Te hemos transferido con un asesor, te responderemos en breve.");
             if (function_exists('writeLog')) writeLog('INFO', "Advisor solicited for $phoneNumber until $pausedUntil");
         } catch (Exception $e) {
             error_log('requestAdvisor failed: ' . $e->getMessage());