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This commit is contained in:
Lizandro Guarnizo
2026-01-25 23:03:46 -05:00
parent 95125a6708
commit c57581a507
3 changed files with 23 additions and 5 deletions
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services/BotService.php
+12 -5
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@@ -69,10 +69,11 @@ class BotService {
$this->requestAdvisor($phoneNumber, 3);
// Registrar mensaje de sistema para trazabilidad (no altera flujo de notificación)
$now = date('Y-m-d H:i:s');
$sys = [
'system' => 'attention',
'type' => 'user_sent_documents',
'text' => 'El usuario indicó que ha enviado documentos o información; requiere atención.'
'text' => "📄 *Documentos recibidos*\n\nEl usuario confirmó que ha enviado documentación (mensaje: *ENVIADA*).\n\n• Usuario: {$phoneNumber} (ID: {$user['id']})\n• Hora: {$now}\n\nPor favor, revise los archivos en la conversación y atiéndalo lo antes posible."
];
$this->db->insert('conversations', [
@@ -976,13 +977,18 @@ class BotService {
}
}
public function releaseHold($phoneNumber) {
public function releaseHold($phoneNumber, $notify = true) {
try {
// Clear hold/advisor flags and also ensure in_service is cleared for consistency
// Clear hold and reactivate bot
$this->db->update('users', ['on_hold' => 0, 'bot_paused_until' => null, 'advisor_requested' => 0, 'in_service' => 0, 'in_service_by' => null, 'in_service_at' => null, 'bot_enabled' => 1], 'phone_number = :phone', ['phone' => $phoneNumber]);
$this->whatsappService->sendTextMessage($phoneNumber, "🔔 Su conversación ha sido retomada por el equipo. Puede usar *MENU* para continuar.");
if (function_exists('writeLog')) writeLog('INFO', "Advisor released hold for $phoneNumber");
// Send notification only when requested (avoid duplicate messages after finish)
if ($notify) {
$this->whatsappService->sendTextMessage($phoneNumber, "🔔 Su conversación ha sido retomada por el equipo. Puede usar *MENU* para continuar.");
}
if (function_exists('writeLog')) writeLog('INFO', "Advisor released hold for $phoneNumber notify=" . ($notify ? '1' : '0'));
} catch (Exception $e) {
error_log('releaseHold failed: ' . $e->getMessage());
}
@@ -1074,7 +1080,8 @@ class BotService {
// Ensure consistent behavior: release hold / clear flags when finishing attend
try {
$this->releaseHold($phoneNumber);
// Release hold silently to avoid duplicate notification to the user
$this->releaseHold($phoneNumber, false);
} catch (Exception $e) {
error_log('finishAttendConversation: releaseHold failed: ' . $e->getMessage());
}