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api/webhook.php

@@ -154,6 +154,24 @@ class WhatsAppWebhook {
                     'reaction_emoji' => $emoji
                 ];
 
+            } elseif (isset($message['interactive'])) {
+                // Interactive replies (list or button) - normalize to text so bot can process
+                $messageType = 'text';
+                if (isset($message['interactive']['list_reply']['title'])) {
+                    $messageText = $message['interactive']['list_reply']['title'];
+                    // If title starts with a number ("1. Option"), convert to the number for menu selection
+                    if (preg_match('/^\s*(\d+)\b/', $messageText, $m)) {
+                        $messageText = $m[1];
+                    }
+                } elseif (isset($message['interactive']['button_reply']['title'])) {
+                    $messageText = $message['interactive']['button_reply']['title'];
+                    if (preg_match('/^\s*(\d+)\b/', $messageText, $m)) {
+                        $messageText = $m[1];
+                    }
+                } else {
+                    $messageText = json_encode($message['interactive']);
+                }
+                error_log(sprintf('[webhook] interactive received title=%s mapped=%s', substr($message['interactive']['list_reply']['title'] ?? ($message['interactive']['button_reply']['title'] ?? json_encode($message['interactive'])),0,200), substr($messageText,0,200)));
             } elseif (isset($message['text']) || ($message['type'] ?? '') === 'text') {
                 $messageText = isset($message['text']['body']) ? $message['text']['body'] : ($message['body'] ?? '');
                 $messageType = 'text';

logs/system.log

@@ -23,3 +23,12 @@ Stack trace:
 [2026-01-21 02:31:42] [INFO] Advisor requested for 573010000123
 [2026-01-21 02:31:44] [INFO] Advisor released hold for 573010000123
 [2026-01-21 02:31:49] [INFO] Bot paused for 4 hours for 573010000123
+[2026-01-21 15:12:23] [INFO] Cleared advisor_requested for user 140 after outgoing message
+[2026-01-21 15:12:27] [INFO] Cleared advisor_requested for user 140 after outgoing message
+[2026-01-21 15:13:50] [INFO] Cleared advisor_requested for user 140 after outgoing message
+[2026-01-21 15:13:53] [INFO] Cleared advisor_requested for user 140 after outgoing message
+[2026-01-21 15:13:54] [INFO] Bot paused for 5 minutes for 573010000001
+[2026-01-21 15:15:06] [INFO] Cleared advisor_requested for user 141 after outgoing message
+[2026-01-21 15:16:53] [INFO] Cleared advisor_requested for user 142 after outgoing message
+[2026-01-21 15:16:56] [INFO] Cleared advisor_requested for user 142 after outgoing message
+[2026-01-21 15:16:57] [INFO] Bot paused for 5 minutes for 573010000003

scripts/test_interactive_flow.php

@@ -0,0 +1,42 @@
+<?php
+require_once __DIR__ . '/../api/webhook.php';
+require_once __DIR__ . '/../config/config.php';
+
+$w = new WhatsAppWebhook();
+// Build a fake 'value' structure with interactive list_reply
+$value = [
+    'messages' => [
+        [
+            'from' => '573010000002',
+            'id' => 'TEST_INT_1',
+            'type' => 'interactive',
+            'interactive' => [
+                'type' => 'list_reply',
+                'list_reply' => ['id' => 'option_2', 'title' => 'Consultar resultados']
+            ],
+            'timestamp' => time()
+        ]
+    ]
+];
+
+// Set current menu for user (simulate that menu was shown previously)
+$db = Database::getInstance();
+$db->update('users', ['current_menu_id' => 1, 'current_step' => 1], 'phone_number = :phone', ['phone' => '573010000002']);
+
+// Use reflection to call private method processconversations
+$ref = new ReflectionClass($w);
+$m = $ref->getMethod('processconversations');
+$m->setAccessible(true);
+
+$m->invoke($w, $value);
+
+// Check DB for last conversations for that phone
+$db = Database::getInstance();
+$user = $db->fetch('SELECT * FROM users WHERE phone_number = ?', ['573010000002']);
+if ($user) {
+    $rows = $db->fetchAll('SELECT * FROM conversations WHERE user_id = ? ORDER BY created_at DESC LIMIT 5', [$user['id']]);
+    print_r($user);
+    print_r($rows);
+} else {
+    echo "User not found\n";
+}

scripts/test_menu_flow.php

@@ -0,0 +1,27 @@
+<?php
+require_once __DIR__ . '/../config/config.php';
+require_once __DIR__ . '/../services/BotService.php';
+$db = Database::getInstance();
+$phone = '573010000001';
+// ensure user
+$user = $db->fetch('SELECT * FROM users WHERE phone_number = ?', [$phone]);
+if (!$user) {
+    $id = $db->insert('users', ['phone_number' => $phone, 'status' => 'active', 'created_at' => date('Y-m-d H:i:s')]);
+    $user = $db->fetch('SELECT * FROM users WHERE id = ?', [$id]);
+}
+$bot = new BotService();
+
+echo "User id: {$user['id']} phone: {$phone}\n";
+
+// Simulate sending 'menu'
+echo "--- Sending 'menu' ---\n";
+$bot->processMessage($user, 'menu', 'text');
+$user = $db->fetch('SELECT * FROM users WHERE id = ?', [$user['id']]);
+print_r(['after menu user' => $user]);
+
+// Simulate user selecting option 2
+echo "--- Sending '2' ---\n";
+$bot->processMessage($user, '2', 'text');
+// show last conversation entries
+$rows = $db->fetchAll('SELECT * FROM conversations WHERE user_id = ? ORDER BY created_at DESC LIMIT 5', [$user['id']]);
+print_r($rows);

scripts/test_menu_with_advisor_reply.php

@@ -0,0 +1,33 @@
+<?php
+require_once __DIR__ . '/../config/config.php';
+require_once __DIR__ . '/../services/BotService.php';
+$db = Database::getInstance();
+$phone = '573010000003';
+// ensure user
+$user = $db->fetch('SELECT * FROM users WHERE phone_number = ?', [$phone]);
+if (!$user) {
+    $id = $db->insert('users', ['phone_number' => $phone, 'status' => 'active', 'created_at' => date('Y-m-d H:i:s')]);
+    $user = $db->fetch('SELECT * FROM users WHERE id = ?', [$id]);
+}
+$bot = new BotService();
+
+echo "User id: {$user['id']} phone: {$phone}\n";
+
+// Simulate incoming message 'Hola'
+$db->insert('conversations', ['user_id' => $user['id'], 'message_id' => 'INC1', 'direction' => 'incoming', 'message_type' => 'text', 'content' => 'Hola', 'status' => 'received', 'created_at' => date('Y-m-d H:i:s')]);
+
+// Simulate advisor outgoing reply AFTER the incoming message
+$db->insert('conversations', ['user_id' => $user['id'], 'message_id' => 'OUT1', 'direction' => 'outgoing', 'message_type' => 'text', 'content' => 'Hola, soy el asesor', 'status' => 'sent', 'created_at' => date('Y-m-d H:i:s')]);
+
+// Now user sends 'menu'
+echo "--- Sending 'menu' ---\n";
+$user = $db->fetch('SELECT * FROM users WHERE id = ?', [$user['id']]);
+$bot->processMessage($user, 'menu', 'text');
+$user = $db->fetch('SELECT * FROM users WHERE id = ?', [$user['id']]);
+print_r(['after menu user' => $user]);
+
+// Simulate user selecting option 2
+echo "--- Sending '2' ---\n";
+$bot->processMessage($user, '2', 'text');
+$rows = $db->fetchAll('SELECT * FROM conversations WHERE user_id = ? ORDER BY created_at DESC LIMIT 5', [$user['id']]);
+print_r($rows);

services/BotService.php

@@ -33,9 +33,16 @@ class BotService {
             // ignore logging errors
         }
         
-        // Verificar si es un nuevo usuario (enviar mensaje de bienvenida)
+        // Verificar si es un nuevo usuario (iniciar con menú principal)
         if ($this->isNewUser($user['id'])) {
-            $this->sendWelcomeMessage($phoneNumber);
+            // En lugar de welcome textual, mostramos el menú principal y marcamos welcome_sent
+            try {
+                $this->showMainMenu($phoneNumber);
+                $this->db->update('users', ['welcome_sent_at' => date('Y-m-d H:i:s')], 'phone_number = :phone', ['phone' => $phoneNumber]);
+                error_log("[BotService] processMessage - initial menu sent to new user {$user['id']}");
+            } catch (Exception $e) {
+                error_log('[BotService] Failed to send initial menu: ' . $e->getMessage());
+            }
             return;
         }
         
@@ -98,12 +105,16 @@ class BotService {
             return;
         }
 
-        // Si el asesor ya respondió después del último mensaje del usuario, frenar al bot
+        // Verificar si el asesor ya respondió después del último mensaje del usuario.
+        // En ese caso NO enviaremos respuestas automáticas, pero sí permitiremos
+        // que el usuario interactúe con menús manualmente.
         $lastIncoming = $this->db->fetch("SELECT created_at FROM conversations WHERE user_id = :uid AND direction = 'incoming' ORDER BY created_at DESC LIMIT 1", ['uid' => $user['id']]);
         $lastOutgoing = $this->db->fetch("SELECT created_at FROM conversations WHERE user_id = :uid AND direction = 'outgoing' ORDER BY created_at DESC LIMIT 1", ['uid' => $user['id']]);
+        $advisorReplied = false;
         if ($lastOutgoing && $lastIncoming && strtotime($lastOutgoing['created_at']) >= strtotime($lastIncoming['created_at'])) {
-            // El asesor ya respondió, no enviar respuestas automáticas
+            // El asesor ya respondió, marcar flag pero no retornar (permitir menús y comandos explícitos)
-            return;
+            $advisorReplied = true;
+            error_log("[BotService] processMessage - advisorReplied=true for user {$user['id']}");
         }
         // Verificar si el usuario está en un menú
         if ($user['current_menu_id']) {
@@ -111,7 +122,17 @@ class BotService {
         } else {
             // No usar las "respuestas rápidas" (autoresponses) automáticamente desde el bot.
             // Estas respuestas solo se mostrarán en la UI del chat como "respuestas rápidas".
-            $this->sendDefaultNoMatch($phoneNumber);
+            // Si un asesor ya respondió recientemente, no enviar respuestas automáticas.
+            if (empty($advisorReplied)) {
+                $this->sendDefaultNoMatch($phoneNumber);
+            } else {
+                // Opcional: informar que el asesor ya respondió y no podemos enviar automáticas
+                try {
+                    $this->whatsappService->sendTextMessage($phoneNumber, "🔕 Un asesor ya ha intervenido en la conversación, por favor espera su respuesta o utiliza *menu* para ver opciones.");
+                } catch (Exception $e) {
+                    // ignore
+                }
+            }
         }
     }
     
@@ -269,12 +290,26 @@ class BotService {
         
         $optionNumber = (int)$messageText;
         
-        // Buscar la opción seleccionada
+        // Buscar la opción seleccionada por número
         $option = $this->db->fetch(
             "SELECT * FROM menu_options WHERE menu_id = :menu_id AND option_number = :option_number AND is_active = 1",
             ['menu_id' => $currentMenuId, 'option_number' => $optionNumber]
         );
         
+        // Si no encontramos por número, intentar buscar por texto (caso de replies interactivos que envían título)
+        if (!$option) {
+            $txt = strtolower(trim($messageText));
+            if (!empty($txt)) {
+                $option = $this->db->fetch(
+                    "SELECT * FROM menu_options WHERE menu_id = :menu_id AND is_active = 1 AND (LOWER(text) = :txt OR LOWER(text) LIKE :like) LIMIT 1",
+                    ['menu_id' => $currentMenuId, 'txt' => $txt, 'like' => "%{$txt}%"]
+                );
+                if ($option) {
+                    error_log("[BotService] processMenuSelection - matched option by text for user {$user['id']} menu={$currentMenuId} text='{$txt}' => option_number={$option['option_number']}");
+                }
+            }
+        }
+
         if (!$option) {
             $this->whatsappService->sendTextMessage(
                 $phoneNumber,