up

api/attend.php

@@ -0,0 +1,41 @@
+<?php
+require_once '../config/config.php';
+header('Content-Type: application/json; charset=utf-8');
+requireAuthentication();
+
+try {
+    $input = json_decode(file_get_contents('php://input'), true) ?: $_POST;
+    $userId = isset($input['user_id']) ? intval($input['user_id']) : 0;
+    if (!$userId) {
+        http_response_code(400);
+        echo json_encode(['success' => false, 'error' => 'user_id required']);
+        exit;
+    }
+
+    $db = Database::getInstance();
+    $user = $db->fetch('SELECT phone_number FROM users WHERE id = :id', ['id' => $userId]);
+    if (!$user) {
+        http_response_code(404);
+        echo json_encode(['success' => false, 'error' => 'User not found']);
+        exit;
+    }
+
+    $operator = $_SESSION['admin_user'] ?? null;
+    $operatorId = $operator['id'] ?? null;
+
+    try {
+        require_once __DIR__ . '/../services/BotService.php';
+        $bot = new BotService();
+        $bot->attendConversation($user['phone_number'], $operatorId);
+        echo json_encode(['success' => true]);
+    } catch (Exception $e) {
+        // Fallback: apply updates directly and log activity
+        $now = date('Y-m-d H:i:s');
+        $db->update('users', ['in_service' => 1, 'in_service_by' => $operatorId, 'in_service_at' => $now, 'advisor_requested' => 0], 'id = :id', ['id' => $userId]);
+        $db->insert('operator_activity', ['user_id' => $userId, 'operator_id' => $operatorId, 'action' => 'attend', 'details' => 'Marked in_service via fallback', 'created_at' => $now]);
+        echo json_encode(['success' => true, 'warning' => 'BotService failed, fallback applied']);
+    }
+} catch (Exception $e) {
+    http_response_code(500);
+    echo json_encode(['success' => false, 'error' => $e->getMessage()]);
+}

api/get_conversations.php

@@ -23,6 +23,10 @@ try {
             u.avatar_url,
             u.bot_enabled,
             u.on_hold,
+            u.advisor_requested,
+            u.in_service,
+            u.in_service_by,
+            u.in_service_at,
             lm.message_id AS last_message_id,
             lm.content AS last_message,
             lm.direction AS direction,
@@ -60,7 +64,11 @@ try {
             'message_type' => $conv['message_type'] ?? 'text',
             'unread_count' => intval($conv['unread_count'] ?? 0),
             'bot_enabled' => isset($conv['bot_enabled']) ? (bool)$conv['bot_enabled'] : true,
-            'on_hold' => isset($conv['on_hold']) ? (bool)$conv['on_hold'] : false
+            'on_hold' => isset($conv['on_hold']) ? (bool)$conv['on_hold'] : false,
+            'advisor_requested' => isset($conv['advisor_requested']) ? (bool)$conv['advisor_requested'] : false,
+            'in_service' => isset($conv['in_service']) ? (bool)$conv['in_service'] : false,
+            'in_service_by' => isset($conv['in_service_by']) ? intval($conv['in_service_by']) : null,
+            'in_service_at' => $conv['in_service_at'] ?? null
         ];
     }, $conversations);