up

services/BotService.php

@@ -238,6 +238,27 @@ class BotService {
                 $this->exitMenu($phoneNumber);
                 return true;
 
+            case 'atras':
+            case 'atrás':
+            case 'volver':
+            case 'back':
+                try { error_log("[BotService] processSpecialCommands - detected BACK command in global handler for phone={$phoneNumber}"); } catch (Throwable $t) {}
+                // Resolver current_menu_id desde users y decidir la acción más adecuada
+                try {
+                    $cur = $this->db->fetch("SELECT current_menu_id FROM users WHERE phone_number = :phone", ['phone' => $phoneNumber]);
+                    $currentMenuId = $cur ? $cur['current_menu_id'] : null;
+                } catch (Exception $e) {
+                    $currentMenuId = null;
+                }
+
+                if (!empty($currentMenuId)) {
+                    $this->goToParentMenu($phoneNumber, $currentMenuId);
+                } else {
+                    // Intentar usar historial
+                    $this->goToPreviousMenu($phoneNumber);
+                }
+                return true;
+                
             case 'asesor':
             case 'ayuda':
                 // Solicitar asesor: marcar solicitud y pausar brevemente (3 minutos)

services/ConversationStateService.php

@@ -243,8 +243,9 @@ class ConversationStateService
      * @param int $menuId
      * @return bool
      */
-    public function setCurrentMenu(string $phoneNumber, int $menuId): bool
+    public function setCurrentMenu(string $phoneNumber, ?int $menuId): bool
     {
+        // Allow null to clear current_menu_id
         return $this->updateStateData($phoneNumber, ['current_menu_id' => $menuId]);
     }