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This commit is contained in:
Lizandro Guarnizo
2026-01-25 22:49:13 -05:00
parent e2c8fc994a
commit 95125a6708
10 changed files with 420 additions and 41 deletions
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conversations.php
+89 -17
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@@ -1764,6 +1764,38 @@
return text.substring(0, maxLength) + '...';
}
// Cache ligero del estado del usuario (in_service, advisor_requested, on_hold)
async getUserState(userId, force = false) {
if (!userId) return null;
this._userStateCache = this._userStateCache || {};
const now = Date.now();
const cached = this._userStateCache[userId];
const TTL = 15000; // 15 segundos
if (!force && cached && (now - cached.ts) < TTL) {
return cached.state;
}
try {
const resp = await this.apiCall(`get_conversation_detail.php?user_id=${userId}`);
if (resp && resp.success && resp.user) {
const s = {
in_service: !!resp.user.in_service,
advisor_requested: !!resp.user.advisor_requested,
on_hold: !!resp.user.on_hold
};
this._userStateCache[userId] = { state: s, ts: Date.now() };
return s;
}
} catch (e) {
console.warn('getUserState failed for', userId, e);
}
// fallback: keep previous cached or return null
if (cached) return cached.state;
this._userStateCache[userId] = { state: null, ts: Date.now() };
return null;
}
getConversationPhone(userId) {
const conv = this.conversations.find(c => c.user_id === userId);
if (conv) return conv.phone_number || conv.phone || conv.user_phone || null;
@@ -1911,28 +1943,57 @@
// refresh conv reference
const c = this.conversations.find(x => x.user_id === userId) || conv;
if (c.in_service) {
attendToggleBtn.innerHTML = '<i class="fas fa-user-times"></i> Finalizar';
attendToggleBtn.classList.remove('btn-outline-light');
attendToggleBtn.classList.add('btn-light','text-dark');
attendToggleBtn.style.display = 'inline-block';
attendStatus.textContent = `Atendido por ${c.in_service_by_name || 'un asesor'}`;
} else if (c.advisor_requested) {
attendToggleBtn.innerHTML = '<i class="fas fa-user-check"></i> Atender';
attendToggleBtn.classList.remove('btn-light','text-dark');
attendToggleBtn.classList.add('btn-outline-light');
attendToggleBtn.style.display = 'inline-block';
attendStatus.textContent = '';
} else {
attendToggleBtn.style.display = 'none';
attendStatus.textContent = '';
}
// request a cached state (fast) to be more preciso
this.getUserState(userId).then(serverState => {
const s = serverState || { in_service: c.in_service, advisor_requested: c.advisor_requested };
if (s.in_service) {
attendToggleBtn.innerHTML = '<i class="fas fa-user-times"></i> Finalizar';
attendToggleBtn.classList.remove('btn-outline-light');
attendToggleBtn.classList.add('btn-light','text-dark');
attendToggleBtn.style.display = 'inline-block';
attendStatus.textContent = `Atendido por ${c.in_service_by_name || 'un asesor'}`;
} else if (s.advisor_requested) {
attendToggleBtn.innerHTML = '<i class="fas fa-user-check"></i> Atender';
attendToggleBtn.classList.remove('btn-light','text-dark');
attendToggleBtn.classList.add('btn-outline-light');
attendToggleBtn.style.display = 'inline-block';
attendStatus.textContent = '';
} else {
attendToggleBtn.style.display = 'none';
attendStatus.textContent = '';
}
}).catch(e => {
// fallback to local conv fields
if (c.in_service) {
attendToggleBtn.innerHTML = '<i class="fas fa-user-times"></i> Finalizar';
attendToggleBtn.classList.remove('btn-outline-light');
attendToggleBtn.classList.add('btn-light','text-dark');
attendToggleBtn.style.display = 'inline-block';
attendStatus.textContent = `Atendido por ${c.in_service_by_name || 'un asesor'}`;
} else if (c.advisor_requested) {
attendToggleBtn.innerHTML = '<i class="fas fa-user-check"></i> Atender';
attendToggleBtn.classList.remove('btn-light','text-dark');
attendToggleBtn.classList.add('btn-outline-light');
attendToggleBtn.style.display = 'inline-block';
attendStatus.textContent = '';
} else {
attendToggleBtn.style.display = 'none';
attendStatus.textContent = '';
}
});
};
const toggleAttend = async () => {
try {
const c = this.conversations.find(x => x.user_id === userId) || conv;
if (c.in_service) {
// Preflight: obtener estado canonico del servidor con cache corta
const serverState = await this.getUserState(userId, true);
const currentlyInService = serverState ? !!serverState.in_service : !!c.in_service;
if (currentlyInService) {
if (!confirm('¿Confirmas finalizar la atención?')) return;
const resp = await this.apiCall('finish_attend.php', { body: { user_id: userId } });
if (resp && resp.success) {
showAlert('Finalizada la atención', 'success');
@@ -1940,12 +2001,18 @@
c.advisor_requested = 0;
// hide hold indicator
if (holdIndicator) holdIndicator.style.display = 'none';
// actualizar cache local
this._userStateCache = this._userStateCache || {};
this._userStateCache[userId] = { state: { in_service: false, advisor_requested: false, on_hold: false }, ts: Date.now() };
await this.loadConversations();
await this.loadMessages(userId, true);
} else {
throw new Error(resp && resp.error ? resp.error : 'Error finalizando');
}
} else {
if (!confirm('¿Confirmas tomar la atención de esta conversación?')) return;
const resp = await this.apiCall('attend.php', { body: { user_id: userId } });
if (resp && resp.success) {
showAlert('Atención iniciada', 'success');
@@ -1958,6 +2025,11 @@
}
// hide bot toggle while in service
if (btn) btn.style.display = 'none';
// actualizar cache local
this._userStateCache = this._userStateCache || {};
this._userStateCache[userId] = { state: { in_service: true, advisor_requested: false, on_hold: false }, ts: Date.now() };
await this.loadConversations();
await this.loadMessages(userId, true);
} else {