From 74955aef32a007ceba120444f603ef0e66221181 Mon Sep 17 00:00:00 2001
From: Lizandro Guarnizo <77708265+lizandrogd@users.noreply.github.com>
Date: Thu, 22 Jan 2026 14:00:52 -0500
Subject: [PATCH] Update BotService.php

---
 services/BotService.php | 40 +---------------------------------------
 1 file changed, 1 insertion(+), 39 deletions(-)

diff --git a/services/BotService.php b/services/BotService.php
index 7bed435..a39c1e0 100644
--- a/services/BotService.php
+++ b/services/BotService.php
@@ -69,30 +69,7 @@ class BotService {
                 } catch (Exception $e) {
                     // ignore send errors
                 }
-
-                // Marcar para atención humana y crear un system message para que el asesor lo vea
-                try {
-                    $this->db->update('users', ['advisor_requested' => 1], 'phone_number = :phone', ['phone' => $phoneNumber]);
-
-                    $sys = [
-                        'system' => 'attention',
-                        'type' => 'user_sent_documents',
-                        'text' => 'El usuario indicó que ha enviado documentos o información; requiere atención.'
-                    ];
-
-                    $this->db->insert('conversations', [
-                        'user_id' => $user['id'],
-                        'direction' => 'incoming',
-                        'message_type' => 'text',
-                        'content' => json_encode($sys),
-                        'status' => 'received',
-                        'created_at' => date('Y-m-d H:i:s')
-                    ]);
-                } catch (Exception $e) {
-                    error_log('[BotService] failed to mark advisor_requested on envio: ' . $e->getMessage());
-                }
-
-                error_log("[BotService] processMessage - sent 'enviados' ack to user {$user['id']} and marked advisor_requested");
+                error_log("[BotService] processMessage - sent 'enviados' ack to user {$user['id']}");
                 return;
             }
         } catch (Throwable $t) {
@@ -532,21 +509,6 @@ class BotService {
             $this->db->update('users', ['advisor_requested' => 1, 'bot_paused_until' => $pausedUntil], 'phone_number = :phone', ['phone' => $phoneNumber]);
             $this->whatsappService->sendTextMessage($phoneNumber, "🔔 Te hemos transferido con un asesor, te responderemos en breve.");
 
-            // Crear un mensaje 'system' en la conversación para que el equipo lo detecte fácilmente
-            try {
-                $user = $this->db->fetch('SELECT id FROM users WHERE phone_number = :phone', ['phone' => $phoneNumber]);
-                $this->db->insert('conversations', [
-                    'user_id' => $user['id'] ?? null,
-                    'direction' => 'incoming',
-                    'message_type' => 'text',
-                    'content' => json_encode(['system' => 'advisor_request', 'text' => 'Usuario solicitó asesor']),
-                    'status' => 'received',
-                    'created_at' => date('Y-m-d H:i:s')
-                ]);
-            } catch (Exception $e) {
-                error_log('[BotService] requestAdvisor - failed to insert system message: ' . $e->getMessage());
-            }
-
             if (function_exists('writeLog')) writeLog('INFO', "Advisor solicited for $phoneNumber until $pausedUntil");
         } catch (Exception $e) {
             error_log('requestAdvisor failed: ' . $e->getMessage());