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Update BotService.php

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This commit is contained in:
Lizandro Guarnizo
2026-01-24 10:21:47 -05:00
parent de9a29680d
commit 611aa00a44
1 changed files with 9 additions and 1 deletions
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services/BotService.php
+9 -1
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@@ -762,7 +762,8 @@ class BotService {
public function releaseHold($phoneNumber) { public function releaseHold($phoneNumber) {
try { try {
$this->db->update('users', ['on_hold' => 0, 'bot_paused_until' => null, 'advisor_requested' => 0], 'phone_number = :phone', ['phone' => $phoneNumber]); // Clear hold/advisor flags and also ensure in_service is cleared for consistency
$this->db->update('users', ['on_hold' => 0, 'bot_paused_until' => null, 'advisor_requested' => 0, 'in_service' => 0, 'in_service_by' => null, 'in_service_at' => null], 'phone_number = :phone', ['phone' => $phoneNumber]);
$this->whatsappService->sendTextMessage($phoneNumber, "🔔 Su conversación ha sido retomada por el equipo. Puede usar *MENU* para continuar."); $this->whatsappService->sendTextMessage($phoneNumber, "🔔 Su conversación ha sido retomada por el equipo. Puede usar *MENU* para continuar.");
if (function_exists('writeLog')) writeLog('INFO', "Advisor released hold for $phoneNumber"); if (function_exists('writeLog')) writeLog('INFO', "Advisor released hold for $phoneNumber");
} catch (Exception $e) { } catch (Exception $e) {
@@ -851,6 +852,13 @@ class BotService {
} }
if (function_exists('writeLog')) writeLog('INFO', "Operator {$operatorId} finished attending for {$phoneNumber}, survey={$template}"); if (function_exists('writeLog')) writeLog('INFO', "Operator {$operatorId} finished attending for {$phoneNumber}, survey={$template}");
// Ensure consistent behavior: release hold / clear flags when finishing attend
try {
$this->releaseHold($phoneNumber);
} catch (Exception $e) {
error_log('finishAttendConversation: releaseHold failed: ' . $e->getMessage());
}
} catch (Exception $e) { } catch (Exception $e) {
error_log('finishAttendConversation failed: ' . $e->getMessage()); error_log('finishAttendConversation failed: ' . $e->getMessage());
throw $e; throw $e;