up

2026-01-26 00:04:12 -05:00
parent b0107df7f2
commit 4b9c74e5d7
4 changed files with 90 additions and 35 deletions
@@ -1082,15 +1082,12 @@ class BotService {
            if (function_exists('writeLog')) writeLog('INFO', "Operator {$operatorId} finished attending for {$phoneNumber}, survey={$template}");

            // Ensure consistent behavior: release hold / clear flags when finishing attend
+            // Do NOT send the main menu nor notify the user that the conversation is resumed.
            try {
                // Release hold silently to avoid duplicate notification after finishing attend
-                $this->releaseHold($phoneNumber, false);
-                // Re-send main menu/topic so the user sees the menu after the advisor finishes
-                try {
-                    $this->showMainMenu($phoneNumber);
-                } catch (Exception $e) {
-                    error_log('finishAttendConversation: showMainMenu failed: ' . $e->getMessage());
-                }
+                // Send notification that conversation has been resumed, but do NOT auto-send the menu.
+                $this->releaseHold($phoneNumber, true);
+                // Intentionally not calling showMainMenu or sending a 'conversation resumed' message here.
            } catch (Exception $e) {
                error_log('finishAttendConversation: releaseHold failed: ' . $e->getMessage());
            }