diff --git a/conversations.php b/conversations.php
index ca45c4d..77450dd 100644
--- a/conversations.php
+++ b/conversations.php
@@ -2929,6 +2929,18 @@
                             const nameEl = document.getElementById('chat-name-text') || document.getElementById('chat-name');
                             if (nameEl && nameEl.textContent) resolvedName = nameEl.textContent.trim();
                         }
+
+                        // If no resolvedName and parameters don't include a name, prompt the operator for the name
+                        const hasNameInParams = (paramsPayload && typeof paramsPayload === 'object' && (paramsPayload.name || (Array.isArray(paramsPayload) && paramsPayload.some(p => p.parameter_name === 'name' || p.name === 'name'))));
+                        if (!resolvedName && !hasNameInParams) {
+                            const inputName = prompt('Ingrese el nombre del paciente para la plantilla (dejar vacío para usar el número):');
+                            if (inputName === null) {
+                                // user cancelled
+                                return;
+                            }
+                            resolvedName = inputName.trim() || '';
+                        }
+
                         if (!resolvedName) resolvedName = recipient; // fallback to phone number
 
                         // Use an associative object so backend treats it as NAMED parameter