up

services/BotService.php

@@ -25,6 +25,26 @@ class BotService {
         $messageText = trim($messageText);
         $phoneNumber = $user['phone_number'];
 
+        // Comprobar en la base de datos el estado más reciente de 'in_service' para evitar condiciones de carrera
+        try {
+            $fresh = $this->db->fetch("SELECT in_service, in_service_by FROM users WHERE phone_number = :phone", ['phone' => $phoneNumber]);
+            if (!empty($fresh['in_service'])) {
+                try {
+                    $userId = $user['id'] ?? 'unknown';
+                    error_log("[BotService] processMessage - user_id={$userId} is currently in_service (DB), skipping bot processing");
+                } catch (Throwable $t) {
+                    // ignore logging errors
+                }
+                return;
+            }
+            // actualizar el array $user con valores frescos por si se usan más adelante
+            $user['in_service'] = !empty($fresh['in_service']);
+            $user['in_service_by'] = $fresh['in_service_by'] ?? null;
+        } catch (Exception $e) {
+            error_log('[BotService] processMessage - failed to refresh in_service: ' . $e->getMessage());
+            // En caso de fallo al consultar, continuar con lógica previa (no bloquear)
+        }
+
         // DEBUG: log basic context
         try {
             $userId = $user['id'] ?? 'unknown';