up

2026-01-21 16:42:26 -05:00
parent ac179cec98
commit 0d96fa0029
7 changed files with 189 additions and 0 deletions
@@ -545,6 +545,50 @@ class BotService {
        }
    }

+    /**
+     * Finalizar la atención: limpiar estado 'in_service' y enviar plantilla de encuesta
+     */
+    public function finishAttendConversation($phoneNumber, $operatorId = null) {
+        try {
+            // Limpiar estado de 'in_service'
+            $this->db->update('users', ['in_service' => 0, 'in_service_by' => null, 'in_service_at' => null, 'advisor_requested' => 0], 'phone_number = :phone', ['phone' => $phoneNumber]);
+
+            // Enviar plantilla de encuesta (configurable)
+            $template = getConfigFromDB('survey_template', 'encuesta_satisfaccin');
+            $lang = getConfigFromDB('survey_template_language', 'es');
+
+            try {
+                $this->whatsappService->sendTemplateMessage($phoneNumber, $template, $lang, []);
+            } catch (Exception $e) {
+                // Ignorar errores de envío de plantilla pero loguear
+                error_log('Failed to send survey template: ' . $e->getMessage());
+                if (function_exists('writeLog')) writeLog('WARN', 'Failed to send survey template: ' . $e->getMessage());
+            }
+
+            // Registrar actividad del operador
+            $user = $this->db->fetch('SELECT id FROM users WHERE phone_number = :phone', ['phone' => $phoneNumber]);
+            $userId = $user['id'] ?? null;
+            $now = date('Y-m-d H:i:s');
+            $activity = [
+                'user_id' => $userId,
+                'operator_id' => $operatorId,
+                'action' => 'finish',
+                'details' => "Finished attend and sent survey: {$template}",
+                'created_at' => $now
+            ];
+            try {
+                $this->db->insert('operator_activity', $activity);
+            } catch (Exception $e) {
+                error_log('Failed to insert operator_activity on finish: ' . $e->getMessage());
+            }
+
+            if (function_exists('writeLog')) writeLog('INFO', "Operator {$operatorId} finished attending for {$phoneNumber}, survey={$template}");
+        } catch (Exception $e) {
+            error_log('finishAttendConversation failed: ' . $e->getMessage());
+            throw $e;
+        }
+    }
+
    /**
     * Actualizar estado del menú del usuario
     */