diff --git a/services/BotService.php b/services/BotService.php
index be038e6..1e4505c 100644
--- a/services/BotService.php
+++ b/services/BotService.php
@@ -394,6 +394,14 @@ class BotService {
         // Registrar que se envió el welcome
         try {
             $this->db->update('users', ['welcome_sent_at' => date('Y-m-d H:i:s')], 'phone_number = :phone', ['phone' => $phoneNumber]);
+        
+            // Asegurar que este envío no sea interpretado como respuesta de un asesor:
+            // Limpiar banderas de in_service / advisor_requested y evitar que la UI marque la conversación como atendida.
+            try {
+                $this->db->update('users', ['in_service' => 0, 'in_service_by' => null, 'advisor_requested' => 0], 'phone_number = :phone', ['phone' => $phoneNumber]);
+            } catch (Exception $e) {
+                error_log('Failed to clear in_service/advisor flags after welcome: ' . $e->getMessage());
+            }
         } catch (Exception $e) {
             error_log('Failed to set welcome_sent_at for ' . $phoneNumber . ': ' . $e->getMessage());
         }