chatbot nuevo

app/Models/ChatConfig.php

@@ -0,0 +1,24 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class ChatConfig extends Model
+{
+    protected $table = 'chat_config';
+    protected $fillable = ['config_key', 'config_value', 'description'];
+
+    public static function get(string $key, string $default = ''): string
+    {
+        return static::where('config_key', $key)->value('config_value') ?? $default;
+    }
+
+    public static function set(string $key, string $value): void
+    {
+        static::updateOrCreate(
+            ['config_key' => $key],
+            ['config_value' => $value]
+        );
+    }
+}

app/Models/ChatContact.php

@@ -0,0 +1,26 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class ChatContact extends Model
+{
+    protected $table = 'chat_contacts';
+    protected $fillable = ['canal', 'canal_id', 'nombre', 'telefono', 'metadata'];
+    protected $casts = ['metadata' => 'array'];
+
+    public function conversations(): HasMany
+    {
+        return $this->hasMany(ChatConversation::class, 'contact_id');
+    }
+
+    public function activeConversation(): ?ChatConversation
+    {
+        return $this->conversations()
+            ->whereIn('estado', ['bot', 'agente'])
+            ->latest()
+            ->first();
+    }
+}

app/Models/ChatConversation.php

@@ -0,0 +1,45 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class ChatConversation extends Model
+{
+    protected $table = 'chat_conversations';
+    protected $fillable = ['contact_id', 'canal', 'estado', 'menu_actual_id', 'ultimo_mensaje_at', 'mensajes_no_leidos'];
+    protected $casts = ['ultimo_mensaje_at' => 'datetime'];
+
+    public function contact(): BelongsTo
+    {
+        return $this->belongsTo(ChatContact::class, 'contact_id');
+    }
+
+    public function messages(): HasMany
+    {
+        return $this->hasMany(ChatMessage::class, 'conversation_id');
+    }
+
+    public function menuActual(): BelongsTo
+    {
+        return $this->belongsTo(ChatMenu::class, 'menu_actual_id');
+    }
+
+    public function canalBadge(): string
+    {
+        return match($this->canal) {
+            'telegram' => '✈️ Telegram',
+            default    => '💬 Web',
+        };
+    }
+
+    public function canalColor(): string
+    {
+        return match($this->canal) {
+            'telegram' => 'bg-blue-100 text-blue-700',
+            default    => 'bg-green-100 text-green-700',
+        };
+    }
+}

app/Models/ChatMenu.php

@@ -0,0 +1,23 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class ChatMenu extends Model
+{
+    protected $table = 'chat_menus';
+    protected $fillable = ['nombre', 'mensaje', 'es_raiz', 'activo'];
+    protected $casts = ['es_raiz' => 'boolean', 'activo' => 'boolean'];
+
+    public function options(): HasMany
+    {
+        return $this->hasMany(ChatMenuOption::class, 'menu_id')->orderBy('orden');
+    }
+
+    public static function raiz(): ?self
+    {
+        return static::where('es_raiz', true)->where('activo', true)->first();
+    }
+}

app/Models/ChatMenuOption.php

@@ -0,0 +1,22 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class ChatMenuOption extends Model
+{
+    protected $table = 'chat_menu_options';
+    protected $fillable = ['menu_id', 'clave', 'etiqueta', 'accion', 'menu_destino_id', 'respuesta_texto', 'orden'];
+
+    public function menu(): BelongsTo
+    {
+        return $this->belongsTo(ChatMenu::class, 'menu_id');
+    }
+
+    public function menuDestino(): BelongsTo
+    {
+        return $this->belongsTo(ChatMenu::class, 'menu_destino_id');
+    }
+}

app/Models/ChatMessage.php

@@ -0,0 +1,17 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class ChatMessage extends Model
+{
+    protected $table = 'chat_messages';
+    protected $fillable = ['conversation_id', 'tipo', 'contenido', 'leido'];
+
+    public function conversation(): BelongsTo
+    {
+        return $this->belongsTo(ChatConversation::class, 'conversation_id');
+    }
+}