chatbot nuevo

2026-04-30 21:32:32 -05:00
parent 88a42ec629
commit f61e8005fc
24 changed files with 1724 additions and 0 deletions
@@ -0,0 +1,139 @@
+<?php
+
+namespace App\Http\Livewire\Chat;
+
+use App\Models\ChatConversation;
+use App\Models\ChatMessage;
+use App\Services\ChatBotEngine;
+use Livewire\Component;
+
+class ShowConversaciones extends Component
+{
+    public string $busqueda     = '';
+    public string $filtroEstado = '';
+    public ?int   $convSelecId  = null;
+    public string $replyText    = '';
+    public array  $mensajes     = [];
+
+    public function selectConv(int $convId): void
+    {
+        $this->convSelecId = $convId;
+        $this->replyText   = '';
+        $this->cargarMensajes();
+
+        // Marcar mensajes entrantes como leídos
+        ChatMessage::where('conversation_id', $convId)
+            ->where('tipo', 'usuario')
+            ->where('leido', false)
+            ->update(['leido' => true]);
+
+        ChatConversation::where('id', $convId)
+            ->update(['mensajes_no_leidos' => 0]);
+    }
+
+    public function cargarMensajes(): void
+    {
+        if (! $this->convSelecId) {
+            $this->mensajes = [];
+            return;
+        }
+
+        $this->mensajes = ChatMessage::where('conversation_id', $this->convSelecId)
+            ->orderBy('id')
+            ->get()
+            ->map(fn($m) => [
+                'id'         => $m->id,
+                'tipo'       => $m->tipo,
+                'contenido'  => $m->contenido,
+                'created_at' => $m->created_at->format('d/m H:i'),
+            ])
+            ->toArray();
+
+        $this->dispatchBrowserEvent('scroll-admin');
+    }
+
+    public function sendReply(): void
+    {
+        $this->validate(['replyText' => 'required|string|max:4096']);
+
+        if (! $this->convSelecId) {
+            return;
+        }
+
+        $conv = ChatConversation::with('contact')->find($this->convSelecId);
+        if (! $conv) {
+            return;
+        }
+
+        ChatMessage::create([
+            'conversation_id' => $this->convSelecId,
+            'tipo'            => 'agente',
+            'contenido'       => $this->replyText,
+            'leido'           => true,
+        ]);
+
+        $conv->update(['ultimo_mensaje_at' => now()]);
+
+        // Enviar via Telegram si el canal es telegram
+        if ($conv->canal === 'telegram') {
+            $engine = new ChatBotEngine();
+            $engine->enviarTelegram($conv->contact->canal_id, $this->replyText);
+        }
+
+        $this->replyText = '';
+        $this->cargarMensajes();
+    }
+
+    public function cerrarConv(): void
+    {
+        if (! $this->convSelecId) {
+            return;
+        }
+
+        ChatConversation::where('id', $this->convSelecId)
+            ->update(['estado' => 'cerrada']);
+
+        $this->cargarMensajes();
+    }
+
+    public function devolverAlBot(): void
+    {
+        if (! $this->convSelecId) {
+            return;
+        }
+
+        ChatConversation::where('id', $this->convSelecId)
+            ->update(['estado' => 'bot', 'menu_actual_id' => null]);
+    }
+
+    public function tomarControl(): void
+    {
+        if (! $this->convSelecId) {
+            return;
+        }
+
+        ChatConversation::where('id', $this->convSelecId)
+            ->update(['estado' => 'agente']);
+    }
+
+    public function render()
+    {
+        $conversaciones = ChatConversation::with('contact')
+            ->when($this->filtroEstado, fn($q) => $q->where('estado', $this->filtroEstado))
+            ->when($this->busqueda, function ($q) {
+                $q->whereHas('contact', function ($s) {
+                    $s->where('nombre', 'like', "%{$this->busqueda}%")
+                      ->orWhere('telefono', 'like', "%{$this->busqueda}%")
+                      ->orWhere('canal_id', 'like', "%{$this->busqueda}%");
+                });
+            })
+            ->orderByDesc('ultimo_mensaje_at')
+            ->get();
+
+        $convSelec = $this->convSelecId
+            ? ChatConversation::with('contact')->find($this->convSelecId)
+            : null;
+
+        return view('livewire.chat.show-conversaciones', compact('conversaciones', 'convSelec'));
+    }
+}