diff --git a/app/Services/TelegramBotService.php b/app/Services/TelegramBotService.php
index 634d36e..9d2504c 100755
--- a/app/Services/TelegramBotService.php
+++ b/app/Services/TelegramBotService.php
@@ -58,7 +58,11 @@ class TelegramBotService
                 $conv->update(['ultimo_mensaje_at' => now()]);
 
                 if ($conv->estado === 'agente') {
-                    return; // Human agent is handling this
+                    // No interrumpir si el bot está esperando input específico del usuario
+                    $inputSteps = ['await_email', 'await_otp', 'await_nombre', 'await_celular', 'await_amount'];
+                    if (! in_array($state['step'] ?? '', $inputSteps)) {
+                        return; // Human agent is handling this
+                    }
                 }
             }
         }