up

app/Models/WhatsappConversation.php

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+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class WhatsappConversation extends Model
+{
+    protected $table = 'whatsapp_conversations';
+    public $updated_at = null;
+
+    protected $fillable = [
+        'user_id', 'message_id', 'reply_to_message_id', 'reaction_to_message_id',
+        'reaction_emoji', 'direction', 'message_type', 'content', 'media_url',
+        'whatsapp_media_id', 'local_file', 'local_thumb', 'media_storage',
+        'status', 'is_read', 'filename', 'mime_type',
+    ];
+
+    protected $casts = [
+        'is_read'    => 'boolean',
+        'created_at' => 'datetime',
+    ];
+
+    public function user()
+    {
+        return $this->belongsTo(WhatsappUser::class, 'user_id');
+    }
+}

app/Models/WhatsappMenu.php

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+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class WhatsappMenu extends Model
+{
+    protected $table = 'whatsapp_menus';
+
+    protected $fillable = [
+        'name', 'title', 'message', 'parent_id', 'is_main', 'is_active', 'sort_order',
+    ];
+
+    protected $casts = [
+        'is_main'   => 'boolean',
+        'is_active' => 'boolean',
+    ];
+
+    public function options()
+    {
+        return $this->hasMany(WhatsappMenuOption::class, 'menu_id')->orderBy('sort_order');
+    }
+
+    public function parent()
+    {
+        return $this->belongsTo(WhatsappMenu::class, 'parent_id');
+    }
+
+    public function children()
+    {
+        return $this->hasMany(WhatsappMenu::class, 'parent_id');
+    }
+}

app/Models/WhatsappMenuOption.php

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+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class WhatsappMenuOption extends Model
+{
+    protected $table = 'whatsapp_menu_options';
+    public $timestamps = false;
+
+    protected $fillable = [
+        'menu_id', 'option_number', 'title', 'action_type', 'action_value',
+        'is_active', 'sort_order',
+    ];
+
+    protected $casts = [
+        'is_active' => 'boolean',
+    ];
+
+    public function menu()
+    {
+        return $this->belongsTo(WhatsappMenu::class, 'menu_id');
+    }
+}

app/Models/WhatsappMessageTemplate.php

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+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class WhatsappMessageTemplate extends Model
+{
+    protected $table = 'whatsapp_message_templates';
+
+    protected $fillable = [
+        'name', 'template_name', 'language_code', 'status', 'body_text',
+        'header_type', 'header_text', 'footer_text', 'components', 'example_parameters',
+    ];
+
+    protected $casts = [
+        'components'          => 'array',
+        'example_parameters'  => 'array',
+    ];
+}

app/Models/WhatsappScheduledMessage.php

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+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class WhatsappScheduledMessage extends Model
+{
+    protected $table = 'whatsapp_scheduled_messages';
+    public $updated_at = null;
+
+    protected $fillable = [
+        'user_id', 'phone_number', 'template_id', 'template_name', 'template_language',
+        'template_parameters', 'message_type', 'message_content', 'scheduled_date',
+        'scheduled_time', 'status', 'sent_at', 'error_message', 'created_by',
+    ];
+
+    protected $casts = [
+        'template_parameters' => 'array',
+        'scheduled_date'      => 'date',
+        'sent_at'             => 'datetime',
+    ];
+
+    public function creator()
+    {
+        return $this->belongsTo(User::class, 'created_by');
+    }
+}

app/Models/WhatsappSystemConfig.php

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+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class WhatsappSystemConfig extends Model
+{
+    protected $table = 'whatsapp_system_config';
+
+    protected $fillable = ['config_key', 'config_value', 'description'];
+
+    public static function get(string $key, string $default = ''): string
+    {
+        $record = static::where('config_key', $key)->first();
+        return $record ? ($record->config_value ?? $default) : $default;
+    }
+
+    public static function set(string $key, string $value): void
+    {
+        static::updateOrCreate(
+            ['config_key' => $key],
+            ['config_value' => $value]
+        );
+    }
+}

app/Models/WhatsappUser.php

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+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class WhatsappUser extends Model
+{
+    protected $table = 'whatsapp_users';
+
+    protected $fillable = [
+        'phone_number', 'name', 'status', 'current_menu_id', 'current_step',
+        'session_data', 'welcome_sent_at', 'in_service', 'in_service_by',
+        'on_hold', 'bot_paused_until', 'advisor_requested', 'bot_enabled',
+        'terms_pending', 'terms_accepted_at', 'terms_version_id',
+    ];
+
+    protected $casts = [
+        'session_data'      => 'array',
+        'welcome_sent_at'   => 'datetime',
+        'bot_paused_until'  => 'datetime',
+        'terms_accepted_at' => 'datetime',
+        'in_service'        => 'boolean',
+        'on_hold'           => 'boolean',
+        'advisor_requested' => 'boolean',
+        'bot_enabled'       => 'boolean',
+        'terms_pending'     => 'boolean',
+    ];
+
+    public function conversations()
+    {
+        return $this->hasMany(WhatsappConversation::class, 'user_id');
+    }
+
+    public function lastMessage()
+    {
+        return $this->hasOne(WhatsappConversation::class, 'user_id')->latestOfMany();
+    }
+
+    public function currentMenu()
+    {
+        return $this->belongsTo(WhatsappMenu::class, 'current_menu_id');
+    }
+}

app/Models/WhatsappWebhookLog.php

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+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class WhatsappWebhookLog extends Model
+{
+    protected $table = 'whatsapp_webhook_logs';
+    public $timestamps = false;
+
+    protected $fillable = ['payload', 'response', 'status_code'];
+
+    protected $casts = [
+        'created_at' => 'datetime',
+    ];
+}