fix: repair the booking flow end to end

Verified the real contracts against the backend before changing anything.

Chat (three defects, one root cause):
- every chat endpoint is keyed by the chat id, not the service id. The app
  called POST /chat/start, threw away the id it returned and kept using the
  service id, so every later request 404'd.
- messages arrive as {data, meta}; reading the body as a bare list threw and
  surfaced as an empty conversation.
- the bloc created the chat and then never emitted ChatLoaded (the else hung
  off `if (chat == null)`), leaving a permanent spinner. Sending a message
  emitted nothing at all, so it vanished until reopening.
Messages now render optimistically and roll back if the send fails, and the
screen distinguishes "loading" from "could not open" with a retry.

Appointments:
- a null range1_hour2 parsed as 00:00, so new appointments were born
  "Caducado" and every action was hidden. It now falls back to the start time.
- service requests validate the HTTP status and tolerate an empty body: a 4xx
  was treated as success and a 204 as failure.
- creating a service with no id in the response no longer reports success and
  navigates to a service that does not exist.
- dispatching LoadService from build() looped forever on failure; the three
  detail screens now load once and offer a retry.

Ratings:
- both sides read userScored, so only one of the two could ever rate. The
  client side now reads professionalScored.
- the screen closed before the request finished, killing the provider mid
  flight while addComment swallowed every error. It now waits for confirmation.
- score/reputation parsing tolerates integers and numeric strings instead of
  emptying the review list.

Also: guarded map lookups in ScoreBloc, a nullable name in the search list,
and error states with retry where a failure used to shimmer forever.

Verified against the backend: `accepted` is the status the API expects, so the
suspected spelling bug was a false alarm and was left alone.

Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>

lib/blocs/chat_bloc/chat_bloc.dart

@@ -10,6 +10,10 @@ part 'chat_state.dart';
 class ChatBloc extends Bloc<ChatEvent, ChatState> {
   final ApiChatRepository _chatRepository;
 
+  /// Resolved once per conversation. Every chat endpoint is keyed by the chat
+  /// id, which the app used to confuse with the service id.
+  String? _chatId;
+
   ChatBloc({
     required ApiChatRepository chatRepository,
   })  : _chatRepository = chatRepository,
@@ -19,32 +23,11 @@ class ChatBloc extends Bloc<ChatEvent, ChatState> {
   }
 
   void _onLoadChatEvent(LoadChatEvent event, Emitter<ChatState> emit) async {
-    bool autoCreate = true;
-
+    emit(ChatLoading());
     try {
-      emit(ChatLoading());
-
-      Stream<ChatEntity?> chatStream = _chatRepository.getChatById(
-        event.serviceId,
-      );
-
-      await for (var chat in chatStream) {
-        if (chat == null) {
-          if (autoCreate) {
-            chat = await _chatRepository.createNewChat(
-              event.serviceId,
-              event.userId,
-              event.professionalId,
-            );
-
-            autoCreate = false;
-          } else {
-            emit(ChatFailure());
-          }
-        } else {
-          emit(ChatLoaded(chat: chat));
-        }
-      }
+      final chat = await _chatRepository.loadConversation(event.professionalId);
+      _chatId = chat.id;
+      emit(ChatLoaded(chat: chat));
     } catch (e) {
       log(e.toString());
       emit(ChatFailure());
@@ -53,11 +36,42 @@ class ChatBloc extends Bloc<ChatEvent, ChatState> {
 
   void _onSendMessageEvent(
       SendMessageEvent event, Emitter<ChatState> emit) async {
+    final current = state;
+    // Show the message immediately; the reload below reconciles with the
+    // backend. Previously nothing was emitted at all and the message vanished.
+    if (current is ChatLoaded) {
+      emit(ChatLoaded(
+        chat: ChatEntity(
+          id: current.chat.id,
+          userId: current.chat.userId,
+          professionalId: current.chat.professionalId,
+          messages: [...current.chat.messages, event.message],
+        ),
+      ));
+    }
+
     try {
-      await _chatRepository.sendMessage(event.serviceId, event.message);
+      final chatId = _chatId;
+      if (chatId == null || chatId.isEmpty) {
+        throw Exception('El chat aún no está abierto');
+      }
+      await _chatRepository.sendMessage(chatId, event.message);
+
+      final messages = await _chatRepository.fetchMessages(chatId);
+      emit(ChatLoaded(
+        chat: ChatEntity(
+          id: chatId,
+          userId: current is ChatLoaded ? current.chat.userId : '',
+          professionalId:
+              current is ChatLoaded ? current.chat.professionalId : '',
+          messages: messages,
+        ),
+      ));
     } catch (e) {
       log(e.toString());
-      emit(ChatFailure());
+      // Roll the optimistic message back so nobody believes it was delivered.
+      if (current is ChatLoaded) emit(ChatLoaded(chat: current.chat));
+      emit(SendMessageFailure());
     }
   }
 }

lib/blocs/chat_bloc/chat_state.dart

@@ -20,4 +20,8 @@ class ChatLoaded extends ChatState {
   List<Object> get props => [chat];
 }
 
+/// The conversation could not be opened — the screen has nothing to show.
 class ChatFailure extends ChatState {}
+
+/// The conversation is on screen but one message failed to send.
+class SendMessageFailure extends ChatState {}

lib/blocs/professional_list_bloc/professional_list_bloc.dart

@@ -1,3 +1,4 @@
+import 'dart:developer';
 import 'dart:math' as math;
 
 import 'package:flutter_bloc/flutter_bloc.dart';
@@ -24,6 +25,18 @@ class ProfessionalListBloc
 
   void _onProfessionalListFetch(ProfessionalListFetch event, Emitter<ProfessionalListState> emit) async {
     emit(ProfessionalListLoading());
+    try {
+      await _fetch(event, emit);
+    } catch (e) {
+      // Without this the bloc stayed in Loading and the screen shimmered
+      // forever on any network hiccup.
+      log(e.toString());
+      emit(ProfessionalListFailure());
+    }
+  }
+
+  Future<void> _fetch(ProfessionalListFetch event,
+      Emitter<ProfessionalListState> emit) async {
     final users = await _userRepository.getUsersProfessionalActive();
 
     final hasSearchParams = event.search != null ||

lib/blocs/professional_list_bloc/professional_list_state.dart

@@ -11,6 +11,9 @@ class ProfessionalListInitial extends ProfessionalListState {}
 
 class ProfessionalListLoading extends ProfessionalListState {}
 
+/// The list could not be loaded — distinct from "nobody matched".
+class ProfessionalListFailure extends ProfessionalListState {}
+
 class ProfessionalListSuccess extends ProfessionalListState {
   final List<UserProfessional> users;
 

lib/blocs/score_bloc/score_bloc.dart

@@ -38,10 +38,13 @@ class ScoreBloc extends Bloc<ScoreEvent, ScoreState> {
   }
 
   void _onSendScoreEvent(SendScoreEvent event, Emitter<ScoreState> emit) async {
+    emit(ScoreSending());
     try {
       await _scoreRepository.addComment(event.comment);
+      emit(ScoreSent());
     } catch (e) {
       log(e.toString());
+      emit(ScoreSendFailure());
     }
   }
 
@@ -62,7 +65,9 @@ class ScoreBloc extends Bloc<ScoreEvent, ScoreState> {
 
         final usersDir = {for (var e in users) e.id: e};
 
-        final scoresInfo = scores.map((e) {
+        final scoresInfo = scores
+            .where((e) => usersDir.containsKey(e.authorId))
+            .map((e) {
           return ScoreInfoUI(
             score: e,
             user: usersDir[e.authorId]!,
@@ -99,7 +104,9 @@ class ScoreBloc extends Bloc<ScoreEvent, ScoreState> {
 
         final usersDir = {for (var e in users) e.id: e};
 
-        final scoresInfo = scores.map((e) {
+        final scoresInfo = scores
+            .where((e) => usersDir.containsKey(e.authorId))
+            .map((e) {
           return ScoreInfoUI(
             score: e,
             user: usersDir[e.authorId]!,

lib/blocs/score_bloc/score_state.dart

@@ -13,6 +13,15 @@ class ScoreFailure extends ScoreState {}
 
 class ScoreLoading extends ScoreState {}
 
+/// Rating submission is in flight.
+class ScoreSending extends ScoreState {}
+
+/// Rating stored by the backend.
+class ScoreSent extends ScoreState {}
+
+/// Rating could not be stored — it must not be reported as sent.
+class ScoreSendFailure extends ScoreState {}
+
 class ScoreSuccess extends ScoreState {
   final ReputationEntity reputation;
   const ScoreSuccess(this.reputation);

lib/screens/chat/chat_screen.dart

@@ -34,19 +34,24 @@ class _ChatScreenState extends State<ChatScreen> {
 
     chatBloc = Injector.appInstance.get<ChatBloc>();
 
-    chatBloc.add(LoadChatEvent(
-      serviceId: widget.service.id!,
-      userId: widget.service.userId,
-      professionalId: widget.service.professionalId,
-    ));
+    _loadChat();
 
     _getUserAndProfessionalInfo(widget.service).then((userInfo) {
+      if (!mounted) return;
       setState(() {
         _userInfo = userInfo;
       });
     });
   }
 
+  void _loadChat() {
+    chatBloc.add(LoadChatEvent(
+      serviceId: widget.service.id ?? '',
+      userId: widget.service.userId,
+      professionalId: widget.service.professionalId,
+    ));
+  }
+
   @override
   void dispose() {
     _messageController.dispose();
@@ -62,7 +67,16 @@ class _ChatScreenState extends State<ChatScreen> {
       ),
       body: BlocProvider(
         create: (context) => chatBloc,
-        child: BlocBuilder<ChatBloc, ChatState>(
+        child: BlocConsumer<ChatBloc, ChatState>(
+          listener: (context, state) {
+            if (state is SendMessageFailure) {
+              ScaffoldMessenger.of(context).clearSnackBars();
+              ScaffoldMessenger.of(context).showSnackBar(
+                const SnackBar(
+                    content: Text('No se pudo enviar el mensaje')),
+              );
+            }
+          },
           builder: (context, state) {
             if (state is ChatLoaded) {
               return Column(
@@ -327,6 +341,29 @@ class _ChatScreenState extends State<ChatScreen> {
               );
             }
 
+            if (state is ChatFailure) {
+              return Center(
+                child: Padding(
+                  padding: const EdgeInsets.all(24),
+                  child: Column(
+                    mainAxisSize: MainAxisSize.min,
+                    children: [
+                      const Icon(Icons.chat_bubble_outline,
+                          size: 40, color: Colors.grey),
+                      const SizedBox(height: 12),
+                      const Text('No se pudo abrir la conversación',
+                          textAlign: TextAlign.center),
+                      const SizedBox(height: 16),
+                      OutlinedButton(
+                        onPressed: _loadChat,
+                        child: const Text('Reintentar'),
+                      ),
+                    ],
+                  ),
+                ),
+              );
+            }
+
             return const Center(
               child: CircularProgressIndicator(),
             );

lib/screens/lists/professional_list_screen.dart

@@ -114,11 +114,19 @@ class _ProfessionalListScreenState extends State<ProfessionalListScreen> {
 
   void _loadProfessions() {
     professionRepository.getProfessions().then((Professions element) {
+      if (!mounted) return;
       setState(() {
         _professions = element.professions;
         _filteredProfessions = _professions;
         _isLoading = false;
       });
+    }).catchError((e) {
+      // Without this the shimmer never stopped and the dropdown stayed empty.
+      if (!mounted) return;
+      setState(() => _isLoading = false);
+      ScaffoldMessenger.of(context).showSnackBar(
+        const SnackBar(content: Text('No se pudieron cargar las profesiones')),
+      );
     });
   }
 
@@ -238,13 +246,33 @@ class _ProfessionalListScreenState extends State<ProfessionalListScreen> {
   }
 
   _body(ProfessionalListState state) {
+    if (state is ProfessionalListFailure) {
+      return Center(
+        child: Padding(
+          padding: const EdgeInsets.all(24),
+          child: Column(
+            mainAxisSize: MainAxisSize.min,
+            children: [
+              const Icon(Icons.error_outline, size: 40, color: Colors.grey),
+              const SizedBox(height: 12),
+              const Text('No se pudo cargar la lista', textAlign: TextAlign.center),
+              const SizedBox(height: 16),
+              OutlinedButton(
+                onPressed: () => bloc.add(const ProfessionalListFetch()),
+                child: const Text('Reintentar'),
+              ),
+            ],
+          ),
+        ),
+      );
+    }
     if (state is ProfessionalListSuccess) {
       final List<UserProfessional> filteredUsers;
 
       // TODO: encaso de filtro dañado
       // if (_searchController.text.isNotEmpty) {
       filteredUsers = state.users
-          .where((element) => removeDiacritics(element.myUser.name!)
+          .where((element) => removeDiacritics(element.myUser.name ?? '')
               .toLowerCase()
               .contains(removeDiacritics(_searchController.text.toLowerCase())))
           .where((user) =>

lib/screens/score/score_screen.dart

@@ -37,6 +37,11 @@ class _ScoreScreenState extends State<ScoreScreen> {
   late Future<List<dynamic>> _userInfoFuture;
   late bool isProfessional;
   late String userId;
+  bool _isSending = false;
+
+  /// True when the person rating is the client (they rate the professional).
+  bool get isUser =>
+      widget.service.userId == (ApiUserRepository.currentUserId ?? '');
 
   @override
   void initState() {
@@ -52,7 +57,38 @@ class _ScoreScreenState extends State<ScoreScreen> {
   Widget build(BuildContext context) {
     return BlocProvider(
       create: (_) => Injector.appInstance.get<ScoreBloc>(),
-      child: Scaffold(
+      child: BlocListener<ScoreBloc, ScoreState>(
+        listener: (context, state) {
+          if (state is ScoreSending) {
+            setState(() => _isSending = true);
+          } else if (state is ScoreSent) {
+            setState(() => _isSending = false);
+            // Only now is the rating actually stored, so only now do we mark
+            // the service as scored and leave the screen.
+            if (isUser) {
+              context
+                  .read<ServiceBloc>()
+                  .add(UpdateProfessionalScored(widget.service.id!));
+            } else {
+              context
+                  .read<ServiceBloc>()
+                  .add(UpdateUserScored(widget.service.id!));
+            }
+            ScaffoldMessenger.of(context).showSnackBar(
+              const SnackBar(content: Text('¡Gracias por tu calificación!')),
+            );
+            Navigator.pop(context);
+          } else if (state is ScoreSendFailure) {
+            setState(() => _isSending = false);
+            ScaffoldMessenger.of(context).clearSnackBars();
+            ScaffoldMessenger.of(context).showSnackBar(
+              const SnackBar(
+                  content: Text(
+                      'No se pudo enviar tu calificación. Inténtalo de nuevo.')),
+            );
+          }
+        },
+        child: Scaffold(
         backgroundColor: context.bg,
         appBar: AppBar(
           title: const Text('Calificar servicio'),
@@ -108,6 +144,7 @@ class _ScoreScreenState extends State<ScoreScreen> {
             ),
           ],
         ),
+        ),
       ),
     );
   }
@@ -292,9 +329,9 @@ class _ScoreScreenState extends State<ScoreScreen> {
     return SizedBox(
       width: double.infinity,
       child: ElevatedButton.icon(
-        onPressed: () {
-          final isUser = widget.service.userId ==
-              (ApiUserRepository.currentUserId ?? '');
+        onPressed: _isSending
+            ? null
+            : () {
           final comment = CommentEntity(
             serviceId: widget.service.id!,
             authorId: ApiUserRepository.currentUserId ?? '',
@@ -306,18 +343,11 @@ class _ScoreScreenState extends State<ScoreScreen> {
             content: _commentController.text.trim(),
             createdAt: DateTime.now().toIso8601String(),
           );
+          // No pop here: closing the screen used to kill the BlocProvider
+          // while the request was still in flight, so a failed rating looked
+          // exactly like a saved one. The listener closes it on success.
           BlocProvider.of<ScoreBloc>(context)
               .add(SendScoreEvent(comment: comment));
-          if (isUser) {
-            context
-                .read<ServiceBloc>()
-                .add(UpdateProfessionalScored(widget.service.id!));
-          } else {
-            context
-                .read<ServiceBloc>()
-                .add(UpdateUserScored(widget.service.id!));
-          }
-          Navigator.pop(context);
         },
         icon: const Icon(Icons.send_rounded, size: 18),
         label: const Text('Enviar calificación',

lib/screens/service/professional_service_screen.dart

@@ -72,7 +72,8 @@ class _ProfessionalServiceScreenState
   @override
   Widget build(BuildContext context) {
     return BlocProvider<ServiceBloc>(
-      create: (_) => Injector.appInstance.get<ServiceBloc>(),
+      create: (_) => Injector.appInstance.get<ServiceBloc>()
+        ..add(LoadService(widget.serviceId)),
       child: Scaffold(
         backgroundColor: context.bg,
         appBar: AppBar(
@@ -123,9 +124,9 @@ class _ProfessionalServiceScreenState
                   );
                 },
               );
+            } else if (state is CreateServiceFailure) {
+              return _loadErrorState(context);
             } else {
-              BlocProvider.of<ServiceBloc>(context)
-                  .add(LoadService(widget.serviceId));
               return const Center(child: CircularProgressIndicator());
             }
           },
@@ -134,6 +135,32 @@ class _ProfessionalServiceScreenState
     );
   }
 
+  /// Dispatching LoadService from build() turned any failure into an endless
+  /// request loop: fail -> rebuild -> request -> fail. Errors now get an
+  /// explicit retry instead of a permanent spinner.
+  Widget _loadErrorState(BuildContext context) {
+    return Center(
+      child: Padding(
+        padding: const EdgeInsets.all(24),
+        child: Column(
+          mainAxisSize: MainAxisSize.min,
+          children: [
+            const Icon(Icons.error_outline, size: 40, color: Colors.grey),
+            const SizedBox(height: 12),
+            const Text('No se pudo cargar el servicio',
+                textAlign: TextAlign.center),
+            const SizedBox(height: 16),
+            OutlinedButton(
+              onPressed: () => BlocProvider.of<ServiceBloc>(context)
+                  .add(LoadService(widget.serviceId)),
+              child: const Text('Reintentar'),
+            ),
+          ],
+        ),
+      ),
+    );
+  }
+
   Widget _headerCard(
       BuildContext context, ServiceEntity service, MyUser user) {
     return Container(

lib/screens/service/user_service_screen.dart

@@ -71,7 +71,8 @@ class _UserServiceScreenState extends State<UserServiceScreen> {
   @override
   Widget build(BuildContext context) {
     return BlocProvider<ServiceBloc>(
-      create: (_) => Injector.appInstance.get<ServiceBloc>(),
+      create: (_) => Injector.appInstance.get<ServiceBloc>()
+        ..add(LoadService(widget.serviceId)),
       child: Scaffold(
         backgroundColor: context.bg,
         appBar: AppBar(
@@ -126,9 +127,9 @@ class _UserServiceScreenState extends State<UserServiceScreen> {
                   );
                 },
               );
+            } else if (state is CreateServiceFailure) {
+              return _loadErrorState(context);
             } else {
-              BlocProvider.of<ServiceBloc>(context)
-                  .add(LoadService(widget.serviceId));
               return const Center(child: CircularProgressIndicator());
             }
           },
@@ -137,6 +138,32 @@ class _UserServiceScreenState extends State<UserServiceScreen> {
     );
   }
 
+  /// Dispatching LoadService from build() turned any failure into an endless
+  /// request loop: fail -> rebuild -> request -> fail. Errors now get an
+  /// explicit retry instead of a permanent spinner.
+  Widget _loadErrorState(BuildContext context) {
+    return Center(
+      child: Padding(
+        padding: const EdgeInsets.all(24),
+        child: Column(
+          mainAxisSize: MainAxisSize.min,
+          children: [
+            const Icon(Icons.error_outline, size: 40, color: Colors.grey),
+            const SizedBox(height: 12),
+            const Text('No se pudo cargar el servicio',
+                textAlign: TextAlign.center),
+            const SizedBox(height: 16),
+            OutlinedButton(
+              onPressed: () => BlocProvider.of<ServiceBloc>(context)
+                  .add(LoadService(widget.serviceId)),
+              child: const Text('Reintentar'),
+            ),
+          ],
+        ),
+      ),
+    );
+  }
+
   Widget _headerCard(BuildContext context, ServiceEntity service, MyUser user,
       ProfessionalEntity professional) {
     return Container(
@@ -472,7 +499,7 @@ class _UserServiceScreenState extends State<UserServiceScreen> {
           subtitle: 'El servicio fue rechazado',
         );
       case ServiceStatus.completed:
-        if (service.userScored == false) {
+        if (service.professionalScored == false) {
           return _StatusCard(
             color: const Color(0xFF16A34A),
             icon: Icons.star_outline_rounded,

lib/screens/user/user_service_screen.dart

@@ -57,7 +57,8 @@ class _UserServiceScreenState extends State<UserServiceScreen> {
   @override
   Widget build(BuildContext context) {
     return BlocProvider<ServiceBloc>(
-      create: (context) => Injector.appInstance.get<ServiceBloc>(),
+      create: (context) => Injector.appInstance.get<ServiceBloc>()
+        ..add(LoadService(widget.serviceId)),
       child: Scaffold(
         appBar: AppBar(
           title: const Text('Servicio'),
@@ -275,12 +276,10 @@ class _UserServiceScreenState extends State<UserServiceScreen> {
                   }
                 },
               );
+            } else if (state is CreateServiceFailure) {
+              return _loadErrorState(context);
             } else {
-              BlocProvider.of<ServiceBloc>(context)
-                  .add(LoadService(widget.serviceId));
-              return const Center(
-                child: CircularProgressIndicator(),
-              );
+              return const Center(child: CircularProgressIndicator());
             }
           },
         ),
@@ -288,6 +287,32 @@ class _UserServiceScreenState extends State<UserServiceScreen> {
     );
   }
 
+  /// Dispatching LoadService from build() turned any failure into an endless
+  /// request loop: fail -> rebuild -> request -> fail. Errors now get an
+  /// explicit retry instead of a permanent spinner.
+  Widget _loadErrorState(BuildContext context) {
+    return Center(
+      child: Padding(
+        padding: const EdgeInsets.all(24),
+        child: Column(
+          mainAxisSize: MainAxisSize.min,
+          children: [
+            const Icon(Icons.error_outline, size: 40, color: Colors.grey),
+            const SizedBox(height: 12),
+            const Text('No se pudo cargar el servicio',
+                textAlign: TextAlign.center),
+            const SizedBox(height: 16),
+            OutlinedButton(
+              onPressed: () => BlocProvider.of<ServiceBloc>(context)
+                  .add(LoadService(widget.serviceId)),
+              child: const Text('Reintentar'),
+            ),
+          ],
+        ),
+      ),
+    );
+  }
+
   Widget customMessageStatus(ServiceEntity service) {
     DateTime serviceDate = DateTime.parse(service.day);
     DateTime now = DateTime.now();
@@ -404,7 +429,7 @@ class _UserServiceScreenState extends State<UserServiceScreen> {
       }
 
       if (service.status == ServiceStatus.completed &&
-          service.userScored == false) {
+          service.professionalScored == false) {
         return Stack(
           alignment: AlignmentDirectional.topCenter,
           clipBehavior: Clip.none,
@@ -479,7 +504,7 @@ class _UserServiceScreenState extends State<UserServiceScreen> {
       }
 
       if (service.status == ServiceStatus.completed &&
-          service.userScored == true) {
+          service.professionalScored == true) {
         return Stack(
           alignment: AlignmentDirectional.topCenter,
           clipBehavior: Clip.none,