Lizandro GuarnizoandClaude Sonnet 4.6
b2abece097
Changed commands merge from ?? (replace) to array_merge (extend) so that per-type overrides for menu/inicio/volver are applied without losing the global salir, exit, informes, info commands. Also updated DB config per_type: - Type 1 (subir info): menu/inicio/volver → recibir_info → submenu_subir - Type 2 (descargar): menu/inicio/volver → descargar_informes → submenu_informes - Type 3 (admin): menu → show_main_menu (inherits global) Each category now lands on its own menu from the first message. Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
917 lines
40 KiB
PHP
917 lines
40 KiB
PHP
<?php
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declare(strict_types=1);
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class NormalBot
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{
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public static function process(array $company, array $context, string $input): ?array
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{
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$config = self::getConfig($company);
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$permType = (string)($company['_permission_type'] ?? 1);
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$perType = $config['per_type'][$permType] ?? [];
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// Per-type commands EXTEND globals (not replace), so salir/exit/etc. always work.
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$commands = array_merge($config['commands'] ?? [], $perType['commands'] ?? []);
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$flows = array_merge($config['flows'] ?? [], $perType['flows'] ?? []);
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$menus = array_merge($config['menus'] ?? [], $perType['menus'] ?? []);
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$botCtx = ConversationContext::getOrCreate((int)$company['id'], $context['from'], 'normal');
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$ctxId = (int)$botCtx['id'];
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$currentNode = $botCtx['current_node'];
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$normalized = self::normalize($input);
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// 1. Commands always win — escape from any state (salir, menu, etc.)
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foreach ($commands as $keyword => $action) {
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if ($normalized === self::normalize((string)$keyword)) {
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ConversationContext::updateNode($ctxId, $action);
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// Commands that match a flow
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if (isset($flows[$action])) {
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return self::handleFlow($flows[$action], $context, $company, $ctxId, $menus);
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}
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// Commands that match a menu
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if (isset($menus[$action])) {
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return self::buildMenuResponse($menus[$action], $context['from'], $company);
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}
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return null;
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}
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}
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// 2. Multi-step form: user is currently filling in fields
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$meta = ConversationContext::getMetadata($ctxId);
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if (!empty($meta['collecting'])) {
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return self::handleCollectingInput($meta, $input, 'text', $context, $company, $ctxId, $flows, $menus);
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}
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// 2b. collect_for_each: collecting a value for each item in a list
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if (!empty($meta['__foreach'])) {
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return self::handleForeachInput($meta, $input, $context, $company, $ctxId, $flows);
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}
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// 2c. collect_and_post: collecting sequential fields then POSTing
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if (!empty($meta['__cap'])) {
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return self::handleCapInput($meta, $input, $context, $company, $ctxId);
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}
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// 3. Active node — resume conversation
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$sentinels = ['collecting', '__greeted'];
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if ($currentNode !== null && !in_array($currentNode, $sentinels, true) && isset($flows[$currentNode])) {
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return self::handleFlow($flows[$currentNode], $context, $company, $ctxId, $menus);
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}
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// 4. Per-type greeting menu — only for brand-new sessions (currentNode === null)
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$greetingMenuKey = $perType['greeting_menu'] ?? null;
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if ($greetingMenuKey !== null && $currentNode === null && isset($menus[$greetingMenuKey])) {
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ConversationContext::updateNode($ctxId, '__greeted'); // sentinel: evita re-envío del menú
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return self::buildMenuResponse($menus[$greetingMenuKey], $context['from'], $company);
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}
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// 5. Greeting text
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$greeting = $perType['greeting'] ?? $config['greeting'] ?? null;
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if ($greeting !== null && $currentNode === null) {
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$greetingFlowId = $perType['greeting_flow'] ?? 'greeting';
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if (isset($flows[$greetingFlowId])) {
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ConversationContext::updateNode($ctxId, $greetingFlowId);
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return self::handleFlow($flows[$greetingFlowId], $context, $company, $ctxId, $menus);
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}
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$response = self::sendText($greeting, $context['from'], $company);
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ConversationContext::updateNode($ctxId, null);
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return $response;
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}
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// 6. Fallback flow
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$fallbackFlowId = $perType['fallback_flow'] ?? $config['fallback_flow'] ?? null;
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if ($fallbackFlowId !== null && isset($flows[$fallbackFlowId])) {
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ConversationContext::updateNode($ctxId, $fallbackFlowId);
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return self::handleFlow($flows[$fallbackFlowId], $context, $company, $ctxId, $menus);
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}
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// 7. Greeting menu as fallback (texto no reconocido después de estar en __greeted)
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if ($greetingMenuKey !== null && isset($menus[$greetingMenuKey])) {
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ConversationContext::updateNode($ctxId, '__greeted');
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return self::buildMenuResponse($menus[$greetingMenuKey], $context['from'], $company);
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}
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// 8. Static fallback text
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$fallback = $perType['fallback'] ?? $config['fallback'] ?? null;
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if ($fallback !== null) {
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ConversationContext::updateNode($ctxId, null);
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return self::sendText($fallback, $context['from'], $company);
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}
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return null;
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}
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// ── Multi-step collecting ────────────────────────────────────────────────
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private static function handleCollectingInput(
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array $meta, string $input, string $inputType,
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array $context, array $company, int $ctxId, array $flows, array $menus
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): ?array {
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$col = $meta['collecting'];
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$group = $col['meta_group'] ?? '';
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$key = $col['meta_key'] ?? '';
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$nextNode = $col['next_node'] ?? null;
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$formData = $meta[$group] ?? [];
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$formData[$key] = trim($input);
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$meta[$group] = $formData;
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unset($meta['collecting']);
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ConversationContext::updateMetadata($ctxId, $meta);
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if ($nextNode !== null) {
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ConversationContext::updateNode($ctxId, $nextNode);
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if (isset($flows[$nextNode])) {
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return self::handleFlow($flows[$nextNode], $context, $company, $ctxId, $menus);
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}
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} else {
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ConversationContext::updateNode($ctxId, null);
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}
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return null;
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}
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private static function handleCollectInput(array $flow, array $context, array $company, int $ctxId): ?array
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{
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$meta = ConversationContext::getMetadata($ctxId);
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$meta['collecting'] = [
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'meta_group' => $flow['meta_group'] ?? '',
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'meta_key' => $flow['meta_key'] ?? '',
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'next_node' => $flow['next_node'] ?? null,
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];
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ConversationContext::updateMetadata($ctxId, $meta);
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ConversationContext::updateNode($ctxId, 'collecting');
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return self::sendText($flow['prompt'] ?? '¿Cuál es el valor?', $context['from'], $company);
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}
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// ── Dynamic list (from endpoint) ─────────────────────────────────────────
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private static function handleDynamicList(array $flow, array $context, array $company, int $ctxId): ?array
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{
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$meta = ConversationContext::getMetadata($ctxId);
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$items = self::fetchDynamicList($flow['source_endpoint_key'] ?? '', $company, $meta);
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if ($items === null || count($items) === 0) {
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ConversationContext::reset($ctxId);
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return self::sendText(
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'No se pudieron cargar las opciones ahora. Escribe *menu* para volver.',
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$context['from'], $company
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);
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}
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$meta['collecting'] = [
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'meta_group' => $flow['meta_group'] ?? '',
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'meta_key' => $flow['meta_key'] ?? '',
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'next_node' => $flow['next_node'] ?? null,
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];
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ConversationContext::updateMetadata($ctxId, $meta);
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ConversationContext::updateNode($ctxId, 'collecting');
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return self::buildDynamicListResponse($items, $flow, $context['from'], $company);
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}
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// Reemplaza {variable} en la URL con valores del metadata acumulado
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private static function substituteUrlVars(string $url, array $meta): string
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{
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foreach ($meta as $group => $fields) {
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if (!is_array($fields)) continue;
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foreach ($fields as $key => $value) {
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$url = str_replace('{' . $key . '}', urlencode((string)$value), $url);
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}
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}
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return $url;
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}
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private static function fetchDynamicList(string $endpointKey, array $company, array $meta = []): ?array
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{
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if ($endpointKey === '') return null;
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$stmt = db()->prepare(
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'SELECT url, method FROM company_endpoints WHERE company_id=? AND endpoint_key=? AND is_active=1 LIMIT 1'
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);
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$stmt->execute([(int)$company['id'], $endpointKey]);
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$ep = $stmt->fetch();
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if (!$ep || empty($ep['url'])) return null;
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$apiKey = $company['api_key'] ?? '';
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$url = self::substituteUrlVars($ep['url'], $meta);
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$ch = curl_init($url);
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curl_setopt_array($ch, [
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CURLOPT_RETURNTRANSFER => true,
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CURLOPT_TIMEOUT => 10,
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CURLOPT_HTTPHEADER => [
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'Authorization: Bearer ' . $apiKey,
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'X-API-Key: ' . $apiKey,
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],
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]);
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$body = curl_exec($ch);
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$code = curl_getinfo($ch, CURLINFO_HTTP_CODE);
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curl_close($ch);
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if ($code !== 200 || !$body) return null;
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$data = json_decode($body, true);
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if (!is_array($data)) return null;
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// Accept both top-level array and {data: [...]}
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return isset($data['data']) && is_array($data['data']) ? $data['data'] : $data;
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}
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private static function buildDynamicListResponse(array $items, array $flow, string $to, array $company): ?array
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{
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$valueField = $flow['value_field'] ?? 'id';
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$labelField = $flow['label_field'] ?? 'name';
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$rows = [];
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foreach (array_slice($items, 0, 10) as $item) {
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$id = (string)($item[$valueField] ?? '');
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$title = mb_substr((string)($item[$labelField] ?? $id), 0, 24);
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if ($id === '') continue;
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$rows[] = ['id' => $id, 'title' => $title];
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}
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if (empty($rows)) return null;
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$interactive = [
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'type' => 'list',
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'header' => ['type' => 'text', 'text' => mb_substr($flow['header'] ?? 'Selecciona', 0, 60)],
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'body' => ['text' => mb_substr($flow['body'] ?? 'Elige una opción:', 0, 1024)],
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'footer' => ['text' => mb_substr($company['display_name'] ?? '', 0, 60)],
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'action' => [
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'button' => mb_substr($flow['button'] ?? 'Ver opciones', 0, 20),
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'sections' => [[
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'title' => mb_substr($flow['section_title'] ?? 'Opciones', 0, 24),
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'rows' => $rows,
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]],
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],
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];
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return self::enqueueInteractive($to, $interactive, $company);
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}
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// ── collect_for_each — pide un valor por cada ítem de una lista dinámica ──
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private static function handleCollectForEach(array $flow, array $context, array $company, int $ctxId): ?array
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{
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$meta = ConversationContext::getMetadata($ctxId);
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$items = self::fetchDynamicList($flow['source_endpoint_key'] ?? '', $company, $meta);
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if (empty($items)) {
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ConversationContext::reset($ctxId);
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return self::sendText(
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'⚠️ No se pudo cargar el listado. Escribe *menu* para volver.',
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$context['from'], $company
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);
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}
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$meta['__foreach'] = [
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'items' => $items,
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'index' => 0,
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'collected' => [],
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'value_field' => $flow['value_field'] ?? 'id',
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'label_field' => $flow['label_field'] ?? 'name',
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'question' => $flow['question'] ?? '¿Cuál es el valor?',
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'header' => $flow['header'] ?? '📋 Ingreso de datos',
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'endpoint_key'=> $flow['endpoint_key'] ?? '',
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'success_text'=> $flow['success_text'] ?? '✅ Datos registrados correctamente.',
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];
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ConversationContext::updateMetadata($ctxId, $meta);
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return self::foreachAskNext($meta['__foreach'], $context['from'], $company);
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}
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private static function handleForeachInput(array $meta, string $input, array $context, array $company, int $ctxId, array $flows): ?array
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{
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$fe = $meta['__foreach'];
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$items = $fe['items'];
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$idx = (int)$fe['index'];
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// Validate: must be a number
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if (!is_numeric(str_replace(',', '.', $input))) {
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$item = $items[$idx];
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$label = $item[$fe['label_field']] ?? "Item " . ($idx + 1);
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return self::sendText(
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"⚠️ Ingresa solo un número.\n\n*{$label}*\n{$fe['question']}",
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$context['from'], $company
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);
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}
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$item = $items[$idx];
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$key = (string)($item[$fe['value_field']] ?? $idx);
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$label = (string)($item[$fe['label_field']] ?? $key);
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$value = str_replace(',', '.', trim($input));
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$fe['collected'][$key] = ['label' => $label, 'valor' => $value];
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$fe['index'] = $idx + 1;
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$meta['__foreach'] = $fe;
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ConversationContext::updateMetadata($ctxId, $meta);
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// More items to collect?
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if ($fe['index'] < count($items)) {
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return self::foreachAskNext($fe, $context['from'], $company);
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}
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// All collected — show summary and confirm/cancel buttons
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$summary = "*📊 Resumen — {$fe['header']}*\n\n";
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foreach ($fe['collected'] as $row) {
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$summary .= "• {$row['label']}: *{$row['valor']}*\n";
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}
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$summary .= "\n¿Confirmas el registro?";
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return self::enqueueInteractive($context['from'], [
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'type' => 'button',
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'body' => ['text' => $summary],
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'action' => ['buttons' => [
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['type' => 'reply', 'reply' => ['id' => '__foreach_confirm', 'title' => '✅ Confirmar']],
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['type' => 'reply', 'reply' => ['id' => '__foreach_cancel', 'title' => '❌ Cancelar']],
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]],
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], $company);
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}
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private static function foreachAskNext(array $fe, string $to, array $company): ?array
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{
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$idx = (int)$fe['index'];
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$item = $fe['items'][$idx];
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$label = $item[$fe['label_field']] ?? "Item " . ($idx + 1);
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$total = count($fe['items']);
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$text = "*{$fe['header']}* ({$idx}/{$total})\n\n"
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. "📍 *{$label}*\n"
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. $fe['question'];
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return self::sendText($text, $to, $company);
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}
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private static function submitForeach(array $meta, array $context, array $company, int $ctxId): ?array
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{
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$fe = $meta['__foreach'];
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$endpointKey = $fe['endpoint_key'] ?? '';
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$nav = "\n\nEscribe *menu* para ver más opciones.";
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// Build POST body: array of {id, valor} objects
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$body = [];
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foreach ($fe['collected'] as $id => $row) {
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$body[] = ['id' => $id, 'label' => $row['label'], 'valor' => $row['valor']];
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}
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unset($meta['__foreach']);
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ConversationContext::updateMetadata($ctxId, $meta);
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ConversationContext::reset($ctxId);
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if ($endpointKey === '') {
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return self::sendText('⚠️ Endpoint de envío no configurado.' . $nav, $context['from'], $company);
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}
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$stmt = db()->prepare("SELECT url, method FROM company_endpoints WHERE company_id=? AND endpoint_key=? AND is_active=1 LIMIT 1");
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$stmt->execute([(int)$company['id'], $endpointKey]);
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$ep = $stmt->fetch();
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if (!$ep || empty($ep['url'])) {
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return self::sendText('⚠️ Endpoint no configurado. Contacta al administrador.' . $nav, $context['from'], $company);
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}
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$apiKey = $company['api_key'] ?? '';
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$ch = curl_init($ep['url']);
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curl_setopt_array($ch, [
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CURLOPT_RETURNTRANSFER => true,
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CURLOPT_POST => true,
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CURLOPT_POSTFIELDS => json_encode($body),
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CURLOPT_TIMEOUT => 15,
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CURLOPT_HTTPHEADER => [
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'Content-Type: application/json',
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'Authorization: Bearer ' . $apiKey,
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'X-API-Key: ' . $apiKey,
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],
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]);
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$response = curl_exec($ch);
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$httpCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
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$curlErr = curl_error($ch);
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curl_close($ch);
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if ($curlErr || $httpCode >= 400) {
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self::log("collect_for_each POST error [{$endpointKey}] HTTP {$httpCode}: {$curlErr}");
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return self::sendText('⚠️ Error al guardar los datos. Intenta de nuevo.' . $nav, $context['from'], $company);
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}
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return self::sendText($fe['success_text'] . $nav, $context['from'], $company);
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}
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// ── collect_and_post — pide campos definidos en config y hace POST ─────────
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private static function handleCollectAndPost(array $flow, array $context, array $company, int $ctxId): ?array
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{
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$fields = $flow['fields'] ?? [];
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// If no inline fields, auto-detect from endpoint's body_fields definition
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if (empty($fields)) {
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$epKey = $flow['endpoint_key'] ?? '';
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if ($epKey !== '') {
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$stmt = db()->prepare("SELECT body_fields FROM company_endpoints WHERE company_id=? AND endpoint_key=? AND is_active=1 LIMIT 1");
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$stmt->execute([(int)$company['id'], $epKey]);
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$row = $stmt->fetch();
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if ($row && !empty($row['body_fields'])) {
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$fields = json_decode($row['body_fields'], true) ?: [];
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}
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}
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}
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if (empty($fields)) {
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ConversationContext::reset($ctxId);
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return self::sendText('⚠️ Flujo sin campos configurados. Define los campos en el endpoint. Escribe *menu* para volver.', $context['from'], $company);
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}
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$meta = ConversationContext::getMetadata($ctxId);
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$meta['__cap'] = [
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'fields' => $fields,
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'index' => 0,
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'collected' => [],
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'endpoint_key' => $flow['endpoint_key'] ?? '',
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'success_text' => $flow['success_text'] ?? '✅ Datos registrados correctamente.',
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'confirm' => (bool)($flow['confirm'] ?? true),
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'header' => $flow['header'] ?? '📋 Registro',
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];
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ConversationContext::updateMetadata($ctxId, $meta);
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return self::capAskNext($meta['__cap'], $context['from'], $company);
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}
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private static function handleCapInput(array $meta, string $input, array $context, array $company, int $ctxId): ?array
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{
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$cap = $meta['__cap'];
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$fields = $cap['fields'];
|
|
$idx = (int)$cap['index'];
|
|
$field = $fields[$idx];
|
|
|
|
// Save answer
|
|
$cap['collected'][$field['key']] = trim($input);
|
|
$cap['index'] = $idx + 1;
|
|
$meta['__cap'] = $cap;
|
|
ConversationContext::updateMetadata($ctxId, $meta);
|
|
|
|
// More fields?
|
|
if ($cap['index'] < count($fields)) {
|
|
return self::capAskNext($cap, $context['from'], $company);
|
|
}
|
|
|
|
// All done — confirm or submit directly
|
|
if ($cap['confirm']) {
|
|
$summary = "*{$cap['header']}*\n\n";
|
|
foreach ($cap['collected'] as $k => $v) {
|
|
$label = self::capFieldLabel($fields, $k);
|
|
$summary .= "• {$label}: *{$v}*\n";
|
|
}
|
|
$summary .= "\n¿Confirmas el registro?";
|
|
|
|
return self::enqueueInteractive($context['from'], [
|
|
'type' => 'button',
|
|
'body' => ['text' => $summary],
|
|
'action' => ['buttons' => [
|
|
['type' => 'reply', 'reply' => ['id' => '__cap_confirm', 'title' => '✅ Confirmar']],
|
|
['type' => 'reply', 'reply' => ['id' => '__cap_cancel', 'title' => '❌ Cancelar']],
|
|
]],
|
|
], $company);
|
|
}
|
|
|
|
return self::submitCapPost($meta, $context, $company, $ctxId);
|
|
}
|
|
|
|
private static function capAskNext(array $cap, string $to, array $company): ?array
|
|
{
|
|
$idx = (int)$cap['index'];
|
|
$total = count($cap['fields']);
|
|
$field = $cap['fields'][$idx];
|
|
$prompt = $field['prompt'] ?? ('Campo: ' . $field['key']);
|
|
|
|
$text = "*{$cap['header']}* ({$idx}/{$total})\n\n{$prompt}";
|
|
return self::sendText($text, $to, $company);
|
|
}
|
|
|
|
private static function capFieldLabel(array $fields, string $key): string
|
|
{
|
|
foreach ($fields as $f) {
|
|
if (($f['key'] ?? '') === $key) return $f['label'] ?? $f['key'];
|
|
}
|
|
return $key;
|
|
}
|
|
|
|
private static function submitCapPost(array $meta, array $context, array $company, int $ctxId): ?array
|
|
{
|
|
$cap = $meta['__cap'];
|
|
$endpointKey = $cap['endpoint_key'] ?? '';
|
|
$nav = "\n\nEscribe *menu* para ver más opciones.";
|
|
|
|
unset($meta['__cap']);
|
|
ConversationContext::updateMetadata($ctxId, $meta);
|
|
ConversationContext::reset($ctxId);
|
|
|
|
if ($endpointKey === '') {
|
|
return self::sendText('⚠️ Endpoint no configurado.' . $nav, $context['from'], $company);
|
|
}
|
|
|
|
$stmt = db()->prepare("SELECT url, method FROM company_endpoints WHERE company_id=? AND endpoint_key=? AND is_active=1 LIMIT 1");
|
|
$stmt->execute([(int)$company['id'], $endpointKey]);
|
|
$ep = $stmt->fetch();
|
|
|
|
if (!$ep || empty($ep['url'])) {
|
|
return self::sendText('⚠️ Endpoint no encontrado. Contacta al administrador.' . $nav, $context['from'], $company);
|
|
}
|
|
|
|
$apiKey = $company['api_key'] ?? '';
|
|
$payload = array_merge($cap['collected'], [
|
|
'telefono' => $context['from'],
|
|
'nombre' => $context['name'] ?? '',
|
|
]);
|
|
|
|
$ch = curl_init($ep['url']);
|
|
curl_setopt_array($ch, [
|
|
CURLOPT_RETURNTRANSFER => true,
|
|
CURLOPT_POST => true,
|
|
CURLOPT_POSTFIELDS => json_encode($payload),
|
|
CURLOPT_TIMEOUT => 15,
|
|
CURLOPT_HTTPHEADER => [
|
|
'Content-Type: application/json',
|
|
'Authorization: Bearer ' . $apiKey,
|
|
'X-API-Key: ' . $apiKey,
|
|
],
|
|
]);
|
|
$response = curl_exec($ch);
|
|
$httpCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
|
|
$curlErr = curl_error($ch);
|
|
curl_close($ch);
|
|
|
|
if ($curlErr || $httpCode >= 400) {
|
|
self::log("collect_and_post error [{$endpointKey}] HTTP {$httpCode}: {$curlErr}");
|
|
return self::sendText('⚠️ Error al guardar los datos. Intenta de nuevo.' . $nav, $context['from'], $company);
|
|
}
|
|
|
|
return self::sendText($cap['success_text'] . $nav, $context['from'], $company);
|
|
}
|
|
|
|
// ── Submit form (end of multi-step collection) ───────────────────────────
|
|
|
|
private static function handleSubmitForm(array $flow, array $context, array $company, int $ctxId): ?array
|
|
{
|
|
$meta = ConversationContext::getMetadata($ctxId);
|
|
$group = $flow['meta_group'] ?? '';
|
|
|
|
$formData = $meta[$group] ?? [];
|
|
unset($meta[$group], $meta['collecting']);
|
|
ConversationContext::updateMetadata($ctxId, $meta);
|
|
|
|
$params = [
|
|
'endpoint_key' => $flow['endpoint_key'] ?? '',
|
|
'caption' => $flow['caption'] ?? 'Informe generado.',
|
|
'filename' => $flow['filename'] ?? 'reporte.pdf',
|
|
'query' => $formData, // form fields become URL query params
|
|
];
|
|
|
|
return self::executeApiReport($params, $context, $company, $ctxId);
|
|
}
|
|
|
|
// ── Flow dispatcher ──────────────────────────────────────────────────────
|
|
|
|
private static function resolveMenu($menuRef, array $company, array $allMenus = []): array
|
|
{
|
|
if (is_string($menuRef)) {
|
|
if (isset($allMenus[$menuRef])) return $allMenus[$menuRef];
|
|
$config = self::getConfig($company);
|
|
return ($config['menus'] ?? [])[$menuRef] ?? [];
|
|
}
|
|
return is_array($menuRef) ? $menuRef : [];
|
|
}
|
|
|
|
private static function handleFlow(array $flow, array $context, array $company, int $ctxId, array $menus = []): ?array
|
|
{
|
|
$type = $flow['type'] ?? 'text';
|
|
|
|
return match ($type) {
|
|
'text' => self::sendText($flow['message'] ?? '', $context['from'], $company),
|
|
'image' => self::sendImage($flow['media_id'] ?? '', $flow['caption'] ?? null, $context['from'], $company),
|
|
'menu' => self::buildMenuResponse(self::resolveMenu($flow['menu'] ?? [], $company, $menus), $context['from'], $company),
|
|
'function' => self::executeFunction($flow['function'] ?? '', $flow['params'] ?? [], $context, $company, $ctxId),
|
|
'collect_input' => self::handleCollectInput($flow, $context, $company, $ctxId),
|
|
'dynamic_list' => self::handleDynamicList($flow, $context, $company, $ctxId),
|
|
'submit_form' => self::handleSubmitForm($flow, $context, $company, $ctxId),
|
|
'collect_for_each' => self::handleCollectForEach($flow, $context, $company, $ctxId),
|
|
'collect_and_post' => self::handleCollectAndPost($flow, $context, $company, $ctxId),
|
|
default => null,
|
|
};
|
|
}
|
|
|
|
// ── Functions ────────────────────────────────────────────────────────────
|
|
|
|
private static function executeFunction(string $function, array $params, array $context, array $company, int $ctxId): ?array
|
|
{
|
|
return match ($function) {
|
|
'reset' => (function () use ($ctxId, $context, $company) {
|
|
ConversationContext::reset($ctxId);
|
|
return self::sendText('¿En qué más puedo ayudarte?', $context['from'], $company);
|
|
})(),
|
|
'goodbye' => (function () use ($ctxId, $context, $company) {
|
|
ConversationContext::reset($ctxId);
|
|
return self::sendText("Hasta luego 👋\n\nEscribe *menu* cuando quieras volver.", $context['from'], $company);
|
|
})(),
|
|
'forward_to_ai' => null,
|
|
'api_report' => self::executeApiReport($params, $context, $company, $ctxId),
|
|
default => null,
|
|
};
|
|
}
|
|
|
|
private static function executeApiReport(array $params, array $context, array $company, int $ctxId): ?array
|
|
{
|
|
$endpointKey = $params['endpoint_key'] ?? '';
|
|
$nav = "\n\nEscribe *menu* para ver más opciones o *salir* para terminar.";
|
|
|
|
if ($endpointKey === '') {
|
|
ConversationContext::reset($ctxId);
|
|
return self::sendText('Error: endpoint no configurado.' . $nav, $context['from'], $company);
|
|
}
|
|
|
|
$stmt = db()->prepare("SELECT url, method FROM company_endpoints WHERE company_id = ? AND endpoint_key = ? AND is_active = 1 LIMIT 1");
|
|
$stmt->execute([(int)$company['id'], $endpointKey]);
|
|
$ep = $stmt->fetch();
|
|
|
|
if (!$ep || empty($ep['url'])) {
|
|
self::log("API report: endpoint_key '{$endpointKey}' no configurado para company {$company['id']}");
|
|
ConversationContext::reset($ctxId);
|
|
return self::sendText('El informe solicitado no está configurado. Contacta al administrador.' . $nav, $context['from'], $company);
|
|
}
|
|
|
|
$meta = ConversationContext::getMetadata($ctxId);
|
|
$url = self::substituteUrlVars($ep['url'], $meta); // reemplaza {var} con valores del formulario
|
|
$method = strtoupper($ep['method'] ?? 'GET');
|
|
$apiKey = $company['api_key'] ?? '';
|
|
|
|
$extraQuery = $params['query'] ?? [];
|
|
$dateMode = $params['date_mode'] ?? '';
|
|
if ($dateMode === 'today') {
|
|
$extraQuery['fecha'] = date('Y-m-d');
|
|
} elseif ($dateMode === 'last_30') {
|
|
$extraQuery['fecha_inicio'] = date('Y-m-d', strtotime('-30 days'));
|
|
$extraQuery['fecha_fin'] = date('Y-m-d');
|
|
}
|
|
$extraQuery['telefono'] = $context['from'];
|
|
$extraQuery['nombre'] = $context['name'] ?? '';
|
|
|
|
$glue = str_contains($url, '?') ? '&' : '?';
|
|
$url .= $glue . http_build_query($extraQuery);
|
|
|
|
$ch = curl_init($url);
|
|
$curlOpts = [
|
|
CURLOPT_RETURNTRANSFER => true,
|
|
CURLOPT_FOLLOWLOCATION => true,
|
|
CURLOPT_TIMEOUT => 15,
|
|
CURLOPT_HTTPHEADER => [
|
|
'Authorization: Bearer ' . $apiKey,
|
|
'X-API-Key: ' . $apiKey,
|
|
'User-Agent: bot-palmas360/1.0',
|
|
],
|
|
];
|
|
if ($method === 'POST') {
|
|
$curlOpts[CURLOPT_POST] = true;
|
|
$curlOpts[CURLOPT_POSTFIELDS] = '{}';
|
|
}
|
|
curl_setopt_array($ch, $curlOpts);
|
|
$content = curl_exec($ch);
|
|
$httpCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
|
|
$contentType = curl_getinfo($ch, CURLINFO_CONTENT_TYPE);
|
|
$error = curl_error($ch);
|
|
curl_close($ch);
|
|
|
|
if ($error) {
|
|
self::log("API report error [{$endpointKey}]: {$error}");
|
|
ConversationContext::reset($ctxId);
|
|
return self::sendText('Error al obtener el reporte. Intenta de nuevo.' . $nav, $context['from'], $company);
|
|
}
|
|
|
|
if ($httpCode >= 400) {
|
|
self::log("API report HTTP {$httpCode} [{$endpointKey}]: " . mb_substr($content, 0, 200));
|
|
ConversationContext::reset($ctxId);
|
|
return self::sendText('Error al obtener el reporte. Intenta de nuevo.' . $nav, $context['from'], $company);
|
|
}
|
|
|
|
$mimeMap = [
|
|
'application/pdf' => ['pdf', 'application/pdf'],
|
|
'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet' => ['xlsx', 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet'],
|
|
'application/vnd.ms-excel' => ['xls', 'application/vnd.ms-excel'],
|
|
'text/csv' => ['csv', 'text/csv'],
|
|
'application/vnd.oasis.opendocument.spreadsheet' => ['ods', 'application/vnd.oasis.opendocument.spreadsheet'],
|
|
];
|
|
|
|
$ext = 'pdf';
|
|
$mime = 'application/pdf';
|
|
foreach ($mimeMap as $m => $info) {
|
|
if (str_starts_with($contentType ?? '', $m)) {
|
|
[$ext, $mime] = $info;
|
|
break;
|
|
}
|
|
}
|
|
|
|
$phoneNumberId = $company['phone_number_id'] ?? env('WHATSAPP_PHONE_NUMBER_ID', '');
|
|
if ($phoneNumberId === '') {
|
|
return self::sendText('Error: canal de envío no configurado.', $context['from'], $company);
|
|
}
|
|
|
|
$tmpFile = sys_get_temp_dir() . '/report_' . bin2hex(random_bytes(8)) . '.' . $ext;
|
|
file_put_contents($tmpFile, $content);
|
|
|
|
$upload = WhatsAppSender::uploadMedia($tmpFile, $mime, $phoneNumberId);
|
|
|
|
if (!$upload['success'] || !$upload['media_id']) {
|
|
self::log("API report upload failed [{$endpointKey}]: " . ($upload['error'] ?? 'unknown'));
|
|
ConversationContext::reset($ctxId);
|
|
return self::sendText('Error al enviar el reporte. Intenta de nuevo.' . $nav, $context['from'], $company);
|
|
}
|
|
|
|
$reportName = $params['filename'] ?? ('reporte.' . $ext);
|
|
$caption = $params['caption'] ?? 'Aquí tienes el reporte solicitado.';
|
|
|
|
WhatsAppSender::sendDocument($context['from'], $upload['media_id'], $phoneNumberId, $caption, $reportName);
|
|
ConversationContext::reset($ctxId);
|
|
|
|
return self::sendText('✅ Reporte enviado.' . $nav, $context['from'], $company);
|
|
}
|
|
|
|
// ── Public helpers ───────────────────────────────────────────────────────
|
|
|
|
public static function buildGreetingMenu(array $menu, string $to, array $company): ?array
|
|
{
|
|
return self::buildMenuResponse($menu, $to, $company);
|
|
}
|
|
|
|
// ── Interactive messages ─────────────────────────────────────────────────
|
|
|
|
public static function processInteractive(array $company, array $context, string $input): ?array
|
|
{
|
|
$config = self::getConfig($company);
|
|
$permType = (string)($company['_permission_type'] ?? 1);
|
|
$perType = $config['per_type'][$permType] ?? [];
|
|
$flows = array_merge($config['flows'] ?? [], $perType['flows'] ?? []);
|
|
$menus = array_merge($config['menus'] ?? [], $perType['menus'] ?? []);
|
|
|
|
$botCtx = ConversationContext::getOrCreate((int)$company['id'], $context['from'], 'normal');
|
|
$ctxId = (int)$botCtx['id'];
|
|
|
|
// Multi-step form: interactive selection is the collected value
|
|
$meta = ConversationContext::getMetadata($ctxId);
|
|
if (!empty($meta['collecting'])) {
|
|
return self::handleCollectingInput($meta, $input, 'interactive', $context, $company, $ctxId, $flows, $menus);
|
|
}
|
|
|
|
// collect_and_post confirmation (confirm/cancel button)
|
|
if (!empty($meta['__cap'])) {
|
|
if ($input === '__cap_confirm') {
|
|
return self::submitCapPost($meta, $context, $company, $ctxId);
|
|
}
|
|
if ($input === '__cap_cancel') {
|
|
$m = ConversationContext::getMetadata($ctxId);
|
|
unset($m['__cap']);
|
|
ConversationContext::updateMetadata($ctxId, $m);
|
|
ConversationContext::reset($ctxId);
|
|
return self::sendText("❌ Registro cancelado.\n\nEscribe *menu* para volver.", $context['from'], $company);
|
|
}
|
|
}
|
|
|
|
// collect_for_each confirmation (confirm/cancel button)
|
|
if (!empty($meta['__foreach'])) {
|
|
if ($input === '__foreach_confirm') {
|
|
return self::submitForeach($meta, $context, $company, $ctxId);
|
|
}
|
|
if ($input === '__foreach_cancel') {
|
|
$meta2 = ConversationContext::getMetadata($ctxId);
|
|
unset($meta2['__foreach']);
|
|
ConversationContext::updateMetadata($ctxId, $meta2);
|
|
ConversationContext::reset($ctxId);
|
|
return self::sendText("❌ Registro cancelado.\n\nEscribe *menu* para volver.", $context['from'], $company);
|
|
}
|
|
}
|
|
|
|
// Standard button/row resolution against static menus
|
|
foreach ($flows as $flowId => $flow) {
|
|
if (($flow['type'] ?? '') !== 'menu') continue;
|
|
|
|
$menu = self::resolveMenu($flow['menu'] ?? [], $company, $menus);
|
|
foreach ($menu['sections'] ?? [] as $section) {
|
|
foreach ($section['rows'] ?? [] as $row) {
|
|
if (($row['id'] ?? '') === $input) {
|
|
ConversationContext::updateNode($ctxId, $row['id']);
|
|
if (isset($flows[$row['id']])) {
|
|
return self::handleFlow($flows[$row['id']], $context, $company, $ctxId, $menus);
|
|
}
|
|
return null;
|
|
}
|
|
}
|
|
}
|
|
foreach ($menu['buttons'] ?? [] as $btn) {
|
|
if (($btn['id'] ?? '') === $input) {
|
|
ConversationContext::updateNode($ctxId, $btn['id']);
|
|
if (isset($flows[$btn['id']])) {
|
|
return self::handleFlow($flows[$btn['id']], $context, $company, $ctxId, $menus);
|
|
}
|
|
return null;
|
|
}
|
|
}
|
|
}
|
|
|
|
// Direct flow match (button id == flow key)
|
|
if (isset($flows[$input])) {
|
|
ConversationContext::updateNode($ctxId, $input);
|
|
return self::handleFlow($flows[$input], $context, $company, $ctxId, $menus);
|
|
}
|
|
|
|
return null;
|
|
}
|
|
|
|
// ── WhatsApp senders ─────────────────────────────────────────────────────
|
|
|
|
private static function buildMenuResponse(array $menu, string $to, array $company): ?array
|
|
{
|
|
$menuType = $menu['type'] ?? 'list';
|
|
|
|
if ($menuType === 'list') {
|
|
$interactive = [
|
|
'type' => 'list',
|
|
'header' => [
|
|
'type' => 'text',
|
|
'text' => mb_substr($menu['header'] ?? 'Menú', 0, 60),
|
|
],
|
|
'body' => ['text' => mb_substr($menu['body'] ?? 'Selecciona una opción:', 0, 1024)],
|
|
'footer' => ['text' => mb_substr($menu['footer'] ?? $company['display_name'] ?? '', 0, 60)],
|
|
'action' => [
|
|
'button' => mb_substr($menu['button'] ?? 'Ver opciones', 0, 20),
|
|
'sections' => [],
|
|
],
|
|
];
|
|
|
|
foreach ($menu['sections'] ?? [] as $section) {
|
|
$rows = [];
|
|
foreach ($section['rows'] ?? [] as $row) {
|
|
$rows[] = [
|
|
'id' => mb_substr($row['id'] ?? '', 0, 200),
|
|
'title' => mb_substr($row['title'] ?? '', 0, 24),
|
|
'description' => isset($row['description']) ? mb_substr($row['description'], 0, 72) : null,
|
|
];
|
|
}
|
|
$interactive['action']['sections'][] = [
|
|
'title' => mb_substr($section['title'] ?? '', 0, 24),
|
|
'rows' => $rows,
|
|
];
|
|
}
|
|
|
|
return self::enqueueInteractive($to, $interactive, $company);
|
|
}
|
|
|
|
if ($menuType === 'button') {
|
|
$buttons = [];
|
|
foreach (array_slice($menu['buttons'] ?? [], 0, 3) as $btn) {
|
|
$buttons[] = [
|
|
'type' => 'reply',
|
|
'reply' => [
|
|
'id' => mb_substr($btn['id'] ?? '', 0, 256),
|
|
'title' => mb_substr($btn['title'] ?? '', 0, 20),
|
|
],
|
|
];
|
|
}
|
|
|
|
$interactive = [
|
|
'type' => 'button',
|
|
'body' => ['text' => mb_substr($menu['body'] ?? 'Selecciona:', 0, 1024)],
|
|
'action' => ['buttons' => $buttons],
|
|
];
|
|
|
|
return self::enqueueInteractive($to, $interactive, $company);
|
|
}
|
|
|
|
return null;
|
|
}
|
|
|
|
private static function sendText(string $text, string $to, array $company): array
|
|
{
|
|
return ['action' => 'send', 'type' => 'text', 'to' => $to, 'payload' => json_encode(['text' => $text])];
|
|
}
|
|
|
|
private static function sendImage(string $mediaId, ?string $caption, string $to, array $company): array
|
|
{
|
|
return ['action' => 'send', 'type' => 'image', 'to' => $to, 'payload' => json_encode(['media_id' => $mediaId, 'caption' => $caption])];
|
|
}
|
|
|
|
private static function enqueueInteractive(string $to, array $interactive, array $company): array
|
|
{
|
|
return ['action' => 'send', 'type' => 'interactive', 'to' => $to, 'payload' => json_encode(['interactive' => $interactive])];
|
|
}
|
|
|
|
private static function getConfig(array $company): array
|
|
{
|
|
$json = $company['config_json'] ?? '';
|
|
$config = $json !== '' ? json_decode($json, true) : null;
|
|
return is_array($config) ? $config : [];
|
|
}
|
|
|
|
private static function normalize(string $input): string
|
|
{
|
|
$input = mb_strtolower(trim($input));
|
|
$input = str_replace(['á','é','í','ó','ú','ü','ñ'], ['a','e','i','o','u','u','n'], $input);
|
|
return preg_replace('/[^a-z0-9\s]/', '', $input);
|
|
}
|
|
|
|
private static function log(string $msg): void
|
|
{
|
|
if (class_exists('WpWebhook')) WpWebhook::log('NORMALBOT', $msg);
|
|
}
|
|
}
|