Lizandro GuarnizoandClaude Sonnet 4.6
c8909e75db
"informe de mantenimiento de plateo" no dice si quiere los mas atrasados o
todos los lotes, asi que entregar un PDF era adivinar. Ahora resuelve el grupo
por entity y muestra el submenu; solo va directo al informe cuando el usuario
lo nombra ("todos los lotes", "mas atrasados").
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
499 lines
21 KiB
PHP
499 lines
21 KiB
PHP
<?php
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declare(strict_types=1);
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class AiBot
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{
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// Context forwarded to provider methods so AiLogger has phone + call type
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private static string $logPhone = '';
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private static string $logType = 'chat';
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private static int $logCompany = 0;
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public static function processMedia(array $company, array $context, string $mediaType, string $caption): ?array
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{
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$permType = (int)($context['permission_type'] ?? 1);
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$config = self::getConfig($company);
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$mediaLabel = match ($mediaType) {
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'image' => 'una imagen',
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'audio' => 'un mensaje de audio',
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'video' => 'un video',
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'document' => 'un documento',
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'sticker' => 'un sticker',
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default => 'un archivo',
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};
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$canUpload = in_array($permType, [1, 3], true); // 1=solo reporta, 3=ambos
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$permDesc = $canUpload
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? 'El usuario tiene permisos para subir información y reportes.'
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: 'El usuario solo puede recibir información o descargar informes, NO puede subir archivos.';
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$captionNote = $caption !== '' && !str_starts_with($caption, '[') ? " con el texto: \"{$caption}\"" : '';
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$basePrompt = $config['ai_prompt'] ?? self::defaultMediaPrompt($company);
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$systemPrompt = $basePrompt . "\n\n{$permDesc}\n\nReglas:\n"
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. "- Si el usuario puede subir: confirma recepción de {$mediaLabel} e indica que será procesado.\n"
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. "- Si NO puede subir: explica brevemente y dile que use el menú de opciones.\n"
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. "- Respuesta máx 2 oraciones. Sin saludo largo.";
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$userMessage = "El usuario envió {$mediaLabel}{$captionNote}.";
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$botCtx = ConversationContext::getOrCreate((int)$company['id'], $context['from'], 'ai');
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$ctxId = (int)$botCtx['id'];
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ConversationContext::addAiMessage($ctxId, ['role' => 'user', 'content' => $userMessage]);
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$result = self::callLlm($systemPrompt, $ctxId, $company, 'media_response', $context['from']);
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if ($result === null) {
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return null;
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}
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ConversationContext::addAiMessage($ctxId, ['role' => 'assistant', 'content' => $result['content'] ?? '']);
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return [
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'action' => 'send',
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'type' => 'text',
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'to' => $context['from'],
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'payload' => json_encode(['text' => $result['content'] ?? '']),
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];
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}
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public static function process(array $company, array $context, string $input): ?array
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{
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$botCtx = ConversationContext::getOrCreate((int)$company['id'], $context['from'], 'ai');
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$ctxId = (int)$botCtx['id'];
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$config = self::getConfig($company);
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$systemPrompt = $config['ai_prompt'] ?? self::defaultPrompt($company);
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ConversationContext::addAiMessage($ctxId, ['role' => 'user', 'content' => $input]);
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$result = self::callLlm($systemPrompt, $ctxId, $company, 'chat', $context['from']);
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if ($result === null) {
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return null;
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}
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ConversationContext::addAiMessage($ctxId, ['role' => 'assistant', 'content' => $result['content'] ?? '']);
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return [
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'action' => 'send',
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'type' => 'text',
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'to' => $context['from'],
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'payload' => json_encode(['text' => $result['content'] ?? '']),
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];
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}
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private static function callLlm(string $systemPrompt, int $ctxId, array $company, string $callType = 'chat', string $phone = ''): ?array
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{
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self::$logType = $callType;
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self::$logPhone = $phone;
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self::$logCompany = (int)($company['id'] ?? 0);
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$cfg = self::getConfig($company);
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// Per-company provider overrides global; empty = use global
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$provider = $cfg['ai_provider'] ?? env('AI_PROVIDER', 'openai');
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$history = ConversationContext::getAiHistory($ctxId);
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return match ($provider) {
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'openai' => self::callOpenAI($systemPrompt, $history, $company),
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'gemini' => self::callGemini($systemPrompt, $history, $company),
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'claude' => self::callClaude($systemPrompt, $history, $company),
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'mock' => self::mockResponse($history),
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default => self::callOpenAI($systemPrompt, $history, $company),
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};
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}
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private static function callOpenAI(string $systemPrompt, array $history, array $company): ?array
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{
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$cfg = self::getConfig($company);
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$apiKey = $cfg['openai_api_key'] ?? env('OPENAI_API_KEY', '');
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if ($apiKey === '') {
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return null;
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}
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$model = $cfg['ai_model'] ?? env('OPENAI_MODEL', 'gpt-4o-mini');
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$messages = [
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['role' => 'system', 'content' => $systemPrompt],
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];
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foreach ($history as $msg) {
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$messages[] = [
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'role' => $msg['role'] ?? 'user',
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'content' => $msg['content'] ?? '',
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];
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}
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$payload = json_encode([
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'model' => $model,
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'messages' => $messages,
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'max_tokens' => (int)env('AI_MAX_TOKENS', '500'),
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'temperature' => 0.7,
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]);
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$t0 = (int)(microtime(true) * 1000);
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$ch = curl_init('https://api.openai.com/v1/chat/completions');
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curl_setopt_array($ch, [
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CURLOPT_POST => true,
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CURLOPT_POSTFIELDS => $payload,
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CURLOPT_HTTPHEADER => [
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'Content-Type: application/json',
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'Authorization: Bearer ' . $apiKey,
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],
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CURLOPT_RETURNTRANSFER => true,
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CURLOPT_TIMEOUT => 30,
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]);
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$response = curl_exec($ch);
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$httpCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
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$error = curl_error($ch);
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curl_close($ch);
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$ms = (int)(microtime(true) * 1000) - $t0;
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if ($httpCode !== 200 || $response === false) {
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WpWebhook::log('ERROR', "OpenAI API error: {$error} HTTP:{$httpCode}");
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return null;
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}
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$data = json_decode($response, true);
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$text = $data['choices'][0]['message']['content'] ?? null;
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$lastUser = end($history)['content'] ?? '';
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AiLogger::log(self::$logCompany, 'openai', $model, self::$logType, $lastUser, $text ?? '', $ms, self::$logPhone, $data['usage']['prompt_tokens'] ?? null, $data['usage']['completion_tokens'] ?? null);
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return $text !== null ? ['content' => $text] : null;
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}
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private static function callGemini(string $systemPrompt, array $history, array $company = []): ?array
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{
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$cfg = self::getConfig($company);
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$apiKey = $cfg['gemini_api_key'] ?? env('GEMINI_API_KEY', '');
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if ($apiKey === '') return null;
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$model = $cfg['gemini_model'] ?? env('GEMINI_MODEL', 'gemini-2.5-flash');
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$maxTokens = (int)env('AI_MAX_TOKENS', '500');
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// Gemini usa "contents" con roles "user"/"model"
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$contents = [];
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foreach ($history as $msg) {
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$role = ($msg['role'] ?? 'user') === 'assistant' ? 'model' : 'user';
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$contents[] = ['role' => $role, 'parts' => [['text' => $msg['content'] ?? '']]];
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}
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// Si el historial está vacío o el último es del model, Gemini requiere que el último sea user
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if (empty($contents)) {
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$contents[] = ['role' => 'user', 'parts' => [['text' => '']]];
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}
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$payload = json_encode([
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'system_instruction' => ['parts' => [['text' => $systemPrompt]]],
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'contents' => $contents,
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'generationConfig' => ['maxOutputTokens' => $maxTokens, 'temperature' => 0.7],
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]);
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$t0 = (int)(microtime(true) * 1000);
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$url = "https://generativelanguage.googleapis.com/v1beta/models/{$model}:generateContent?key={$apiKey}";
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$ch = curl_init($url);
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curl_setopt_array($ch, [
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CURLOPT_POST => true,
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CURLOPT_POSTFIELDS => $payload,
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CURLOPT_HTTPHEADER => ['Content-Type: application/json'],
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CURLOPT_RETURNTRANSFER => true,
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CURLOPT_TIMEOUT => 30,
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]);
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$response = curl_exec($ch);
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$httpCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
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$error = curl_error($ch);
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curl_close($ch);
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$ms = (int)(microtime(true) * 1000) - $t0;
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if ($httpCode !== 200 || $response === false) {
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WpWebhook::log('ERROR', "Gemini API error: {$error} HTTP:{$httpCode}");
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return null;
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}
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$data = json_decode($response, true);
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$text = $data['candidates'][0]['content']['parts'][0]['text'] ?? null;
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$lastUser = end($history)['content'] ?? '';
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$tokIn = $data['usageMetadata']['promptTokenCount'] ?? null;
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$tokOut = $data['usageMetadata']['candidatesTokenCount'] ?? null;
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AiLogger::log(self::$logCompany, 'gemini', $model, self::$logType, $lastUser, $text ?? '', $ms, self::$logPhone, $tokIn, $tokOut);
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return $text !== null ? ['content' => $text] : null;
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}
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private static function callClaude(string $systemPrompt, array $history, array $company = []): ?array
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{
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$cfg = self::getConfig($company);
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$apiKey = $cfg['claude_api_key'] ?? env('CLAUDE_API_KEY', '');
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if ($apiKey === '') return null;
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$model = $cfg['claude_model'] ?? env('CLAUDE_MODEL', 'claude-haiku-4-5');
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$maxTokens = (int)env('AI_MAX_TOKENS', '500');
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$messages = [];
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foreach ($history as $msg) {
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$messages[] = ['role' => $msg['role'] ?? 'user', 'content' => $msg['content'] ?? ''];
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}
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if (empty($messages)) {
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$messages[] = ['role' => 'user', 'content' => ''];
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}
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$payload = json_encode([
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'model' => $model,
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'max_tokens' => $maxTokens,
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'system' => $systemPrompt,
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'messages' => $messages,
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]);
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$t0 = (int)(microtime(true) * 1000);
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$ch = curl_init('https://api.anthropic.com/v1/messages');
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curl_setopt_array($ch, [
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CURLOPT_POST => true,
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CURLOPT_POSTFIELDS => $payload,
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CURLOPT_HTTPHEADER => [
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'Content-Type: application/json',
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'x-api-key: ' . $apiKey,
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'anthropic-version: 2023-06-01',
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],
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CURLOPT_RETURNTRANSFER => true,
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CURLOPT_TIMEOUT => 30,
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]);
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$response = curl_exec($ch);
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$httpCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
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$error = curl_error($ch);
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curl_close($ch);
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$ms = (int)(microtime(true) * 1000) - $t0;
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if ($httpCode !== 200 || $response === false) {
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WpWebhook::log('ERROR', "Claude API error: {$error} HTTP:{$httpCode}");
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return null;
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}
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$data = json_decode($response, true);
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$text = $data['content'][0]['text'] ?? null;
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$lastUser = end($history)['content'] ?? '';
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AiLogger::log(self::$logCompany, 'claude', $model, self::$logType, $lastUser, $text ?? '', $ms, self::$logPhone, $data['usage']['input_tokens'] ?? null, $data['usage']['output_tokens'] ?? null);
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return $text !== null ? ['content' => $text] : null;
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}
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private static function mockResponse(array $history): array
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{
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$last = end($history);
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$input = $last['content'] ?? '';
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$responses = [
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'hola' => '¡Hola! ¿En qué puedo ayudarte hoy?',
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'gracias' => '¡De nada! Si necesitas algo más, estoy aquí.',
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'adios' => '¡Hasta luego! Que tengas un excelente día.',
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'default' => "Gracias por tu mensaje. He recibido: \"{$input}\". Un asesor se pondrá en contacto contigo pronto.",
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];
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$normalized = mb_strtolower(trim($input));
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$found = $responses['default'];
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foreach ($responses as $keyword => $response) {
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if (str_contains($normalized, $keyword)) {
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$found = $response;
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break;
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}
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}
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return ['content' => $found];
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}
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private static function defaultPrompt(array $company): string
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{
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$name = $company['display_name'] ?? $company['name'] ?? 'la empresa';
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return <<<PROMPT
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Eres un asistente virtual de {$name}. Tu rol es:
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1. Responder preguntas sobre los servicios y productos de {$name}.
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2. Ayudar a los clientes con información general.
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3. Ser amable, profesional y responder siempre en español.
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4. Si no sabes la respuesta, indica que un asesor se comunicará.
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5. No inventes información. Si no sabes algo, dilo honestamente.
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Mantén las respuestas concisas (máximo 3 párrafos).
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PROMPT;
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}
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private static function defaultMediaPrompt(array $company): string
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{
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$name = $company['display_name'] ?? $company['name'] ?? 'la empresa';
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return "Eres el asistente virtual de {$name}. El usuario te acaba de enviar un archivo multimedia. "
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. "Responde de forma breve y apropiada según los permisos del usuario. Sin saludos largos.";
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}
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// ── NLU: enrutamiento inteligente ────────────────────────────────────────
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/**
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* Dado un mensaje de texto, decide si enrutar a un flow existente o responder en chat libre.
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* Devuelve: ['action'=>'route','key'=>'flow_key'] | ['action'=>'chat','text'=>'...']
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*/
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public static function routeOrChat(array $company, array $context, string $input): array
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{
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$config = self::getConfig($company);
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$permType = (int)($context['permission_type'] ?? 1);
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$catalog = self::buildFlowCatalog($config, $permType);
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if (empty($catalog)) {
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return ['action' => 'chat', 'text' => ''];
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}
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$systemPrompt = self::buildNluPrompt(
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$company['display_name'] ?? $company['name'] ?? 'la empresa',
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$catalog,
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$permType
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);
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$raw = self::callLlmOnce($systemPrompt, $input, $company, 'nlu', $context['from'] ?? '');
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if ($raw === null) {
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return ['action' => 'chat', 'text' => ''];
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}
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// Strip markdown fences if AI wrapped JSON
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$clean = trim(preg_replace('/^```(?:json)?\s*/i', '', preg_replace('/\s*```$/m', '', $raw)));
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$json = json_decode($clean, true);
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if (!is_array($json) || !isset($json['action'])) {
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return ['action' => 'chat', 'text' => $clean];
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}
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if ($json['action'] === 'route' && isset($json['key'])) {
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$allFlows = $config['flows'] ?? [];
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foreach ($config['per_type'] ?? [] as $pt) {
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$allFlows = array_merge($allFlows, $pt['flows'] ?? []);
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}
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if (isset($allFlows[$json['key']])) {
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return [
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'action' => 'route',
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'key' => $json['key'],
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'entities' => is_array($json['entities'] ?? null) ? $json['entities'] : [],
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];
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}
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}
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return ['action' => 'chat', 'text' => $json['text'] ?? $clean];
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}
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private static function buildFlowCatalog(array $config, int $permType): array
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{
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$flows = $config['flows'] ?? [];
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$menus = $config['menus'] ?? [];
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// Build human labels from menu rows/buttons
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$labels = [];
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foreach ($menus as $menu) {
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foreach ($menu['sections'] ?? [] as $section) {
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foreach ($section['rows'] ?? [] as $row) {
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if (($row['id'] ?? '') !== '') $labels[$row['id']] = $row['title'] ?? $row['id'];
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}
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}
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foreach ($menu['buttons'] ?? [] as $btn) {
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if (($btn['id'] ?? '') !== '') $labels[$btn['id']] = $btn['title'] ?? $btn['id'];
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}
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}
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$catalog = [];
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foreach ($flows as $key => $flow) {
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$type = $flow['type'] ?? 'text';
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$fn = $flow['function'] ?? '';
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$isUpload = in_array($type, ['collect_and_post', 'collect_for_each', 'submit_form'], true)
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|| ($type === 'function' && $fn === 'upload_ciclo');
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$isDownload = ($type === 'function' && $fn === 'api_report');
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// Permission filter:
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// type 1 = solo reporta (upload), type 2 = solo recibe (download), type 3 = ambos
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if ($isUpload && !in_array($permType, [1, 3], true)) continue;
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if ($isDownload && !in_array($permType, [2, 3], true)) continue;
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// Flujos marcados como internos — no exponer al NLU
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if (!empty($flow['nlu_skip'])) continue;
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// Skip internal/navigation flows unless they have an explicit NLU description
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$hasNluDesc = isset($flow['nlu_description']) && $flow['nlu_description'] !== '';
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if (in_array($type, ['text', 'image'], true) && !$isUpload && !$isDownload && !$hasNluDesc) continue;
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$label = $flow['nlu_description'] ?? $labels[$key] ?? $key;
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$dir = $isUpload ? 'subida' : ($isDownload ? 'descarga' : '');
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$catalog[] = ['key' => $key, 'label' => $label, 'dir' => $dir];
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}
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return $catalog;
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}
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private static function buildNluPrompt(string $company, array $catalog, int $permType): string
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{
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$permLabel = match ($permType) {
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1 => 'puede subir/reportar datos al sistema',
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2 => 'puede descargar reportes e informes',
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3 => 'puede subir datos y descargar reportes',
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default => 'acceso básico',
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};
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$lines = array_map(fn($item) =>
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'- ' . $item['key'] . ': "' . $item['label'] . '"' . ($item['dir'] !== '' ? ' [' . $item['dir'] . ']' : ''),
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$catalog
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);
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return "Eres el asistente de {$company}. El usuario {$permLabel}.\n\n"
|
|
. "Opciones disponibles:\n" . implode("\n", $lines) . "\n\n"
|
|
. "Analiza el mensaje y determina si se refiere claramente a una opción.\n\n"
|
|
. "Si sí → responde SOLO este JSON (sin markdown):\n"
|
|
. "{\"action\":\"route\",\"key\":\"<key_exacto>\",\"entities\":{\"campo\":\"valor\",...}}\n\n"
|
|
. "En 'entities' incluye los datos que el usuario ya mencionó: nombre de finca, grupo, filtro, fecha, valor numérico, etc. Usa el nombre tal como lo dijo el usuario.\n"
|
|
. "Si no mencionó datos extra, omite entities o usa {}.\n\n"
|
|
. "IMPORTANTE — no adivines cuál informe quiere.\n"
|
|
. "Poné siempre el filtro (grupo, finca) en entities: el sistema lo resuelve solo y se saltea la lista.\n"
|
|
. "Pero elegí el key así:\n"
|
|
. " · Dijo QUÉ informe (\"todos los lotes\", \"más atrasados\", \"histórico\") → ruteá a ese informe.\n"
|
|
. " · Solo nombró el tema y el filtro → ruteá al menú del tema, para que él elija el informe.\n"
|
|
. "Ejemplos:\n"
|
|
. " \"quiero el informe de mantenimiento de plateo\" → {\"action\":\"route\",\"key\":\"ciclo_mantenimiento\",\"entities\":{\"grupo\":\"plateo\"}}\n"
|
|
. " \"mantenimiento de plateo, todos los lotes\" → {\"action\":\"route\",\"key\":\"ciclo_mantenimiento_todos\",\"entities\":{\"grupo\":\"plateo\"}}\n"
|
|
. " \"qué lotes llevan más tiempo sin corona\" → {\"action\":\"route\",\"key\":\"ciclo_mantenimiento_top\",\"entities\":{\"grupo\":\"corona\"}}\n"
|
|
. " \"mantenimiento\" (sin grupo) → {\"action\":\"route\",\"key\":\"ciclo_mantenimiento\"}\n"
|
|
. " \"quiero cambiar de finca\" → {\"action\":\"route\",\"key\":\"reset_finca\"}\n\n"
|
|
. "Si no está claro o no hay opción correspondiente → responde SOLO:\n"
|
|
. "{\"action\":\"chat\",\"text\":\"<respuesta corta en español, máx 2 oraciones>\"}\n\n"
|
|
. "No inventes keys. Usa exactamente los keys de la lista.";
|
|
}
|
|
|
|
/** Llamada de 1 turno sin historial — para NLU routing. */
|
|
private static function callLlmOnce(string $systemPrompt, string $userMessage, array $company, string $callType = 'nlu', string $phone = ''): ?string
|
|
{
|
|
self::$logType = $callType;
|
|
self::$logPhone = $phone;
|
|
self::$logCompany = (int)($company['id'] ?? 0);
|
|
|
|
$cfg = self::getConfig($company);
|
|
$provider = $cfg['ai_provider'] ?? env('AI_PROVIDER', 'openai');
|
|
$history = [['role' => 'user', 'content' => $userMessage]];
|
|
|
|
$result = match ($provider) {
|
|
'openai' => self::callOpenAI($systemPrompt, $history, $company),
|
|
'gemini' => self::callGemini($systemPrompt, $history, $company),
|
|
'claude' => self::callClaude($systemPrompt, $history, $company),
|
|
default => null,
|
|
};
|
|
|
|
return $result['content'] ?? null;
|
|
}
|
|
|
|
// ── Shared helpers ────────────────────────────────────────────────────────
|
|
|
|
private static function getConfig(array $company): array
|
|
{
|
|
$json = $company['config_json'] ?? '';
|
|
if ($json === '') return [];
|
|
$config = json_decode($json, true);
|
|
return is_array($config) ? $config : [];
|
|
}
|
|
}
|