cambios importantes

2026-06-12 12:18:21 -05:00
parent efebec3c1b
commit bc422e0a1c
20 changed files with 5348 additions and 99 deletions
@@ -0,0 +1,173 @@
+<?php
+declare(strict_types=1);
+
+class BotRouter
+{
+    public static function route(array $company, array $context, string $input, string $inputType = 'text'): void
+    {
+        if (self::shouldSkipBot($company, $context)) {
+            return;
+        }
+
+        $response = self::classifyAndProcess($company, $context, $input, $inputType);
+
+        if ($response === null) {
+            self::log("Bot no generó respuesta para {$context['from']}");
+            return;
+        }
+
+        if ((int)($company['requires_approval'] ?? 0) === 1) {
+            self::saveForApproval($company, $context, $input, $response);
+            return;
+        }
+
+        self::enqueueResponse($response, $company);
+    }
+
+    private static function saveForApproval(array $company, array $context, string $input, array $response): void
+    {
+        $botType = $company['bot_type'] ?? 'normal';
+
+        $result = PendingApproval::create(
+            companyId: (int)$company['id'],
+            phone: $context['from'],
+            name: $context['name'] ?? null,
+            incomingMsg: $input,
+            botResponse: $response,
+            botType: $botType,
+            context: $context,
+        );
+
+        self::log("Respuesta guardada para aprobación #{$result['id']} — empresa {$company['name']}");
+
+        self::notifyErp($company, $result['id']);
+    }
+
+    private static function notifyErp(array $company, int $pendingId): void
+    {
+        $config = self::getConfig($company);
+        $webhookUrl = $config['approval_webhook'] ?? '';
+
+        if ($webhookUrl === '') {
+            return;
+        }
+
+        $payload = json_encode([
+            'action'     => 'pending',
+            'pending_id' => $pendingId,
+            'company_id' => (int)$company['id'],
+            'message'    => 'Nuevo mensaje pendiente de aprobación',
+        ]);
+
+        $ch = curl_init($webhookUrl);
+        curl_setopt_array($ch, [
+            CURLOPT_POST           => true,
+            CURLOPT_POSTFIELDS     => $payload,
+            CURLOPT_HTTPHEADER     => [
+                'Content-Type: application/json',
+                'X-API-Key: ' . ($company['api_key'] ?? ''),
+            ],
+            CURLOPT_RETURNTRANSFER => true,
+            CURLOPT_TIMEOUT        => 10,
+        ]);
+        curl_exec($ch);
+        curl_close($ch);
+    }
+
+    private static function classifyAndProcess(array $company, array $context, string $input, string $inputType): ?array
+    {
+        $botType = $company['bot_type'] ?? 'normal';
+
+        return match ($botType) {
+            'normal'  => self::runNormalBot($company, $context, $input, $inputType),
+            'ai'      => self::runAiBot($company, $context, $input),
+            'hybrid'  => self::runHybridBot($company, $context, $input, $inputType),
+            default   => null,
+        };
+    }
+
+    private static function runNormalBot(array $company, array $context, string $input, string $inputType): ?array
+    {
+        if ($inputType === 'interactive' || $inputType === 'button') {
+            return NormalBot::processInteractive($company, $context, $input);
+        }
+        return NormalBot::process($company, $context, $input);
+    }
+
+    private static function runAiBot(array $company, array $context, string $input): ?array
+    {
+        return AiBot::process($company, $context, $input);
+    }
+
+    private static function runHybridBot(array $company, array $context, string $input, string $inputType): ?array
+    {
+        $response = self::runNormalBot($company, $context, $input, $inputType);
+
+        if ($response !== null) {
+            return $response;
+        }
+
+        self::log("NormalBot no manejó '{$input}', escalando a IA");
+        return self::runAiBot($company, $context, $input);
+    }
+
+    private static function shouldSkipBot(array $company, array $context): bool
+    {
+        if (!(int)($company['is_active'] ?? 0)) {
+            return true;
+        }
+
+        $config = self::getConfig($company);
+        $ignorePrefixes = $config['ignore_prefixes'] ?? [];
+
+        foreach ($ignorePrefixes as $prefix) {
+            if (str_starts_with($context['from'] ?? '', $prefix)) {
+                return true;
+            }
+        }
+
+        return false;
+    }
+
+    private static function enqueueResponse(array $response, array $company): void
+    {
+        $to      = $response['to'] ?? '';
+        $type    = $response['type'] ?? 'text';
+        $payload = $response['payload'] ?? '';
+
+        if ($to === '' || $payload === '') {
+            return;
+        }
+
+        try {
+            $stmt = db()->prepare("INSERT INTO outbound_queue (company_id, to_number, message_type, payload) VALUES (?, ?, ?, ?)");
+            $stmt->execute([$company['id'], $to, $type, $payload]);
+            self::log("Bot encoló respuesta {$type} para {$to}");
+        } catch (\PDOException $e) {
+            self::log('ERROR encolando respuesta: ' . $e->getMessage());
+        }
+    }
+
+    private static function getConfig(array $company): array
+    {
+        $json = $company['config_json'] ?? '';
+        if ($json === '') return [];
+        $config = json_decode($json, true);
+        return is_array($config) ? $config : [];
+    }
+
+    private static function log(string $message): void
+    {
+        $dir = dirname(__DIR__) . '/storage/logs';
+        if (!is_dir($dir)) {
+            mkdir($dir, 0755, true);
+        }
+        $file = $dir . '/bot-' . date('Y-m-d') . '.log';
+        $line = '[' . date('Y-m-d H:i:s') . '] [BOT] ' . $message . PHP_EOL;
+        file_put_contents($file, $line, FILE_APPEND | LOCK_EX);
+
+        if (env('APP_ENV', 'production') === 'local') {
+            error_log($line);
+        }
+    }
+}