diff --git a/services/BotRouter.php b/services/BotRouter.php
index e741148..f2cde89 100644
--- a/services/BotRouter.php
+++ b/services/BotRouter.php
@@ -108,6 +108,21 @@ class BotRouter
             return $response;
         }
 
+        // Only escalate to AI if bot type truly needs it; avoid AI for menu-driven bots
+        $config   = self::getConfig($company);
+        $permType = (string)($context['permission_type'] ?? 1);
+        $perType  = $config['per_type'][$permType] ?? [];
+
+        // If a greeting_menu is configured for this category, use it as fallback instead of AI
+        $greetingMenuKey = $perType['greeting_menu'] ?? null;
+        if ($greetingMenuKey !== null) {
+            $menus = array_merge($config['menus'] ?? [], $perType['menus'] ?? []);
+            if (isset($menus[$greetingMenuKey])) {
+                self::log("NormalBot no manejó '{$input}' — mostrando menú de categoría en lugar de IA");
+                return NormalBot::buildGreetingMenu($menus[$greetingMenuKey], $context['from'], $company);
+            }
+        }
+
         self::log("NormalBot no manejó '{$input}', escalando a IA");
         return self::runAiBot($company, $context, $input);
     }
diff --git a/services/NormalBot.php b/services/NormalBot.php
index ac29eeb..8b9f7cd 100644
--- a/services/NormalBot.php
+++ b/services/NormalBot.php
@@ -119,6 +119,10 @@ class NormalBot
                 ConversationContext::reset($ctxId);
                 return self::sendText('¿En qué más puedo ayudarte?', $context['from'], $company);
             })(),
+            'goodbye' => (function () use ($ctxId, $context, $company) {
+                ConversationContext::reset($ctxId);
+                return self::sendText("Hasta luego 👋\n\nEscribe *menu* cuando quieras volver.", $context['from'], $company);
+            })(),
             'forward_to_ai' => null,
             'api_report' => self::executeApiReport($params, $context, $company, $ctxId),
             default => null,
@@ -241,6 +245,11 @@ class NormalBot
         return self::sendText('✅ Reporte enviado.' . $nav, $context['from'], $company);
     }
 
+    public static function buildGreetingMenu(array $menu, string $to, array $company): ?array
+    {
+        return self::buildMenuResponse($menu, $to, $company);
+    }
+
     private static function buildMenuResponse(array $menu, string $to, array $company): ?array
     {
         $menuType = $menu['type'] ?? 'list';
@@ -284,7 +293,7 @@ class NormalBot
 
         if ($menuType === 'button') {
             $buttons = [];
-            foreach ($menu['buttons'] ?? [] as $btn) {
+            foreach (array_slice($menu['buttons'] ?? [], 0, 3) as $btn) {
                 $buttons[] = [
                     'type' => 'reply',
                     'reply' => [