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feat: media via AI, text via NormalBot only, ai_for_media toggle

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- Text/interactive/button messages → NormalBot only, never escalates to AI
- Image/audio/video/document → AiBot.processMedia() if ai_for_media enabled,
  else falls back to category greeting menu
- AiBot.processMedia() uses permission_type context so AI acknowledges uploads
  for perm 3 and redirects others to their menu
- WpWebhook.handleMedia now calls BotRouter so the bot responds to media
- Admin UI: checkbox toggle "Procesar imágenes y archivos con IA" in AI tab
- categoryMenuFallback() extracted in BotRouter as shared helper

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
This commit is contained in:
Lizandro Guarnizo
2026-06-28 13:28:56 -05:00
co-authored by Claude Sonnet 4.6
parent 4d7dd0f306
commit 6f799c3829
5 changed files with 95 additions and 10 deletions
Download Patch File Download Diff File Expand all files Collapse all files
services/AiBot.php
+55
View File
@@ -3,6 +3,54 @@ declare(strict_types=1);
class AiBot
{
public static function processMedia(array $company, array $context, string $mediaType, string $caption): ?array
{
$permType = (int)($context['permission_type'] ?? 1);
$config = self::getConfig($company);
$mediaLabel = match ($mediaType) {
'image' => 'una imagen',
'audio' => 'un mensaje de audio',
'video' => 'un video',
'document' => 'un documento',
'sticker' => 'un sticker',
default => 'un archivo',
};
$canUpload = $permType === 3;
$permDesc = $canUpload
? 'El usuario tiene permisos para subir información y reportes.'
: 'El usuario solo puede recibir información o descargar informes, NO puede subir archivos.';
$captionNote = $caption !== '' && !str_starts_with($caption, '[') ? " con el texto: \"{$caption}\"" : '';
$basePrompt = $config['ai_prompt'] ?? self::defaultMediaPrompt($company);
$systemPrompt = $basePrompt . "\n\n{$permDesc}\n\nReglas:\n"
. "- Si el usuario puede subir: confirma recepción de {$mediaLabel} e indica que será procesado.\n"
. "- Si NO puede subir: explica brevemente y dile que use el menú de opciones.\n"
. "- Respuesta máx 2 oraciones. Sin saludo largo.";
$userMessage = "El usuario envió {$mediaLabel}{$captionNote}.";
$botCtx = ConversationContext::getOrCreate((int)$company['id'], $context['from'], 'ai');
$ctxId = (int)$botCtx['id'];
ConversationContext::addAiMessage($ctxId, ['role' => 'user', 'content' => $userMessage]);
$result = self::callLlm($systemPrompt, $ctxId, $company);
if ($result === null) {
return null;
}
ConversationContext::addAiMessage($ctxId, ['role' => 'assistant', 'content' => $result['content'] ?? '']);
return [
'action' => 'send',
'type' => 'text',
'to' => $context['from'],
'payload' => json_encode(['text' => $result['content'] ?? '']),
];
}
public static function process(array $company, array $context, string $input): ?array
{
$botCtx = ConversationContext::getOrCreate((int)$company['id'], $context['from'], 'ai');
@@ -189,6 +237,13 @@ Mantén las respuestas concisas (máximo 3 párrafos).
PROMPT;
}
private static function defaultMediaPrompt(array $company): string
{
$name = $company['display_name'] ?? $company['name'] ?? 'la empresa';
return "Eres el asistente virtual de {$name}. El usuario te acaba de enviar un archivo multimedia. "
. "Responde de forma breve y apropiada según los permisos del usuario. Sin saludos largos.";
}
private static function getConfig(array $company): array
{
$json = $company['config_json'] ?? '';
services/BotRouter.php
+25 -10
View File
@@ -100,31 +100,46 @@ class BotRouter
return AiBot::process($company, $context, $input);
}
private static function isMediaType(string $inputType): bool
{
return in_array($inputType, ['image', 'audio', 'video', 'document', 'sticker'], true);
}
private static function runHybridBot(array $company, array $context, string $input, string $inputType): ?array
{
$response = self::runNormalBot($company, $context, $input, $inputType);
$config = self::getConfig($company);
// Media (image/audio/video/document) → AI handles it if enabled
if (self::isMediaType($inputType)) {
$aiEnabled = (bool)($config['ai_for_media'] ?? true);
if (!$aiEnabled) {
return self::categoryMenuFallback($company, $context, $config);
}
return AiBot::processMedia($company, $context, $inputType, $input);
}
// Text / interactive / button → NormalBot only, never AI
$response = self::runNormalBot($company, $context, $input, $inputType);
if ($response !== null) {
return $response;
}
// Only escalate to AI if bot type truly needs it; avoid AI for menu-driven bots
$config = self::getConfig($company);
$permType = (string)($context['permission_type'] ?? 1);
$perType = $config['per_type'][$permType] ?? [];
// NormalBot returned null → show the category greeting menu as fallback
return self::categoryMenuFallback($company, $context, $config);
}
// If a greeting_menu is configured for this category, use it as fallback instead of AI
private static function categoryMenuFallback(array $company, array $context, array $config): ?array
{
$permType = (string)($context['permission_type'] ?? 1);
$perType = $config['per_type'][$permType] ?? [];
$greetingMenuKey = $perType['greeting_menu'] ?? null;
if ($greetingMenuKey !== null) {
$menus = array_merge($config['menus'] ?? [], $perType['menus'] ?? []);
if (isset($menus[$greetingMenuKey])) {
self::log("NormalBot no manejó '{$input}' — mostrando menú de categoría en lugar de IA");
return NormalBot::buildGreetingMenu($menus[$greetingMenuKey], $context['from'], $company);
}
}
self::log("NormalBot no manejó '{$input}', escalando a IA");
return self::runAiBot($company, $context, $input);
return null;
}
private static function shouldSkipBot(array $company, array $context): bool