diff --git a/services/NormalBot.php b/services/NormalBot.php
index 6a7cf7e..6decfc6 100644
--- a/services/NormalBot.php
+++ b/services/NormalBot.php
@@ -162,6 +162,18 @@ class NormalBot
             $resolved = $matched;
         }
 
+        // Si el valor resuelto es un redirect_id, navegar al flow sin guardar valor
+        $redirectIds = $col['__redirect_ids'] ?? [];
+        if (in_array($resolved, $redirectIds, true)) {
+            unset($meta['collecting']);
+            ConversationContext::updateMetadata($ctxId, $meta);
+            ConversationContext::updateNode($ctxId, $resolved);
+            if (isset($flows[$resolved])) {
+                return self::handleFlow($flows[$resolved], $context, $company, $ctxId, $menus);
+            }
+            return null;
+        }
+
         $formData        = $meta[$group] ?? [];
         $formData[$key]  = $resolved;
         $meta[$group]    = $formData;
@@ -278,12 +290,23 @@ class NormalBot
             ConversationContext::updateMetadata($ctxId, $meta);
         }
 
+        // Opciones fijas que redirigen a otro flow en vez de guardar el valor
+        $redirectIds  = [];
+        $appendOptions = $flow['append_options'] ?? [];
+        foreach ($appendOptions as $opt) {
+            $optId = (string)($opt['id'] ?? '');
+            if ($optId === '') continue;
+            $labelMap[(string)($opt['title'] ?? $optId)] = $optId;
+            $redirectIds[] = $optId;
+        }
+
         $meta['collecting'] = [
-            'meta_group'  => $group,
-            'meta_key'    => $key,
-            'next_node'   => $nextNode,
-            '__valid_ids' => array_column($items, $valueField),
-            '__label_map' => $labelMap,
+            'meta_group'    => $group,
+            'meta_key'      => $key,
+            'next_node'     => $nextNode,
+            '__valid_ids'   => array_merge(array_column($items, $valueField), $redirectIds),
+            '__label_map'   => $labelMap,
+            '__redirect_ids'=> $redirectIds,
         ];
         ConversationContext::updateMetadata($ctxId, $meta);
         ConversationContext::updateNode($ctxId, 'collecting');
@@ -376,6 +399,20 @@ class NormalBot
 
         if (empty($sections)) return null;
 
+        // Añadir opciones fijas al final de la última sección
+        $appendOptions = $flow['append_options'] ?? [];
+        if (!empty($appendOptions)) {
+            $last = count($sections) - 1;
+            foreach ($appendOptions as $opt) {
+                $optId = (string)($opt['id'] ?? '');
+                if ($optId === '') continue;
+                $sections[$last]['rows'][] = [
+                    'id'    => $optId,
+                    'title' => mb_substr((string)($opt['title'] ?? $optId), 0, 24),
+                ];
+            }
+        }
+
         return self::enqueueInteractive($to, [
             'type'   => 'list',
             'header' => ['type' => 'text', 'text' => mb_substr($flow['header'] ?? 'Selecciona', 0, 60)],