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feat: NLU routing + fix greeting para cat2/cat3 + nlu_descriptions

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- Cat 2 y cat 3: greeting '' (no null) para que greeting_flow: ask_finca
  se dispare en el primer mensaje y el usuario seleccione su finca
- nlu_enabled: true en config root activa el routing inteligente
- NormalBot: step 6 llama AiBot::routeOrChat() antes del fallback_flow;
  si retorna 'route' ejecuta el flow; si 'chat' responde en texto libre
- reset_finca: nuevo flow+función que limpia el meta de finca y relanza
  ask_finca; el NLU puede enrutar "quiero cambiar de finca" aquí
- nlu_description en todos los flows consultables por el NLU; nlu_skip
  en menus de navegación interna para no exponerlos al modelo
- AiBot::buildFlowCatalog: agrega upload_ciclo a isUpload para que cat 2
  no vea flujos de subida en el catálogo del NLU

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
This commit is contained in:
Lizandro Guarnizo
2026-07-30 23:03:25 -05:00
co-authored by Claude Sonnet 4.6
parent 7fc36f1ebf
commit 0ddab6adcf
3 changed files with 110 additions and 50 deletions
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services/NormalBot.php
+51 -3
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@@ -103,20 +103,54 @@ class NormalBot
return $response;
}
// 6. Fallback flow
// 6. NLU routing — si está habilitado, intenta mapear texto libre a un flow antes del fallback
if (!$suppressFallback && ($config['nlu_enabled'] ?? false)) {
$context['permission_type'] ??= (int)$permType;
$route = AiBot::routeOrChat($company, $context, $input);
if ($route['action'] === 'route' && isset($route['key'])) {
$key = $route['key'];
// reset_finca: limpiar finca del meta y relanzar ask_finca
if ($key === 'reset_finca') {
$m = ConversationContext::getMetadata($ctxId);
unset($m['finca']);
ConversationContext::updateMetadata($ctxId, $m);
$key = 'ask_finca';
}
// Inyectar entities para auto-select en dynamic_list
if (!empty($route['entities'])) {
$m = ConversationContext::getMetadata($ctxId);
$m['__nlu_entities'] = array_values($route['entities']);
ConversationContext::updateMetadata($ctxId, $m);
}
if (isset($flows[$key])) {
ConversationContext::updateNode($ctxId, $key);
return self::handleFlow($flows[$key], $context, $company, $ctxId, $menus);
}
if (isset($menus[$key])) {
ConversationContext::updateNode($ctxId, $key);
return self::buildMenuResponse($menus[$key], $context['from'], $company);
}
}
if ($route['action'] === 'chat' && ($route['text'] ?? '') !== '') {
ConversationContext::updateNode($ctxId, null);
return self::sendText($route['text'], $context['from'], $company);
}
}
// 7. Fallback flow
$fallbackFlowId = $perType['fallback_flow'] ?? $config['fallback_flow'] ?? null;
if ($fallbackFlowId !== null && isset($flows[$fallbackFlowId])) {
ConversationContext::updateNode($ctxId, $fallbackFlowId);
return self::handleFlow($flows[$fallbackFlowId], $context, $company, $ctxId, $menus);
}
// 7. Greeting menu as fallback (texto no reconocido después de estar en __greeted)
// 8. Greeting menu as fallback (texto no reconocido después de estar en __greeted)
if (!$suppressFallback && $greetingMenuKey !== null && isset($menus[$greetingMenuKey])) {
ConversationContext::updateNode($ctxId, '__greeted');
return self::buildMenuResponse($menus[$greetingMenuKey], $context['from'], $company);
}
// 8. Static fallback text
// 9. Static fallback text
if (!$suppressFallback) {
$fallback = $perType['fallback'] ?? $config['fallback'] ?? null;
if ($fallback !== null) {
@@ -1081,6 +1115,20 @@ class NormalBot
ConversationContext::reset($ctxId);
return self::sendText("Hasta luego 👋\n\nEscribe *menu* cuando quieras volver.", $context['from'], $company);
})(),
'reset_finca' => (function () use ($ctxId, $context, $company) {
$m = ConversationContext::getMetadata($ctxId);
unset($m['finca']);
ConversationContext::updateMetadata($ctxId, $m);
$cfg = self::getConfig($company);
$permType = (string)($company['_permission_type'] ?? 1);
$pt = $cfg['per_type'][$permType] ?? [];
$allFlows = array_merge($cfg['flows'] ?? [], $pt['flows'] ?? []);
$allMenus = array_merge($cfg['menus'] ?? [], $pt['menus'] ?? []);
ConversationContext::updateNode($ctxId, 'ask_finca');
return isset($allFlows['ask_finca'])
? self::handleFlow($allFlows['ask_finca'], $context, $company, $ctxId, $allMenus)
: self::sendText('¿En qué finca trabajas?', $context['from'], $company);
})(),
'forward_to_ai' => null,
'api_report' => self::executeApiReport($params, $context, $company, $ctxId),
default => null,