86 lines
4.1 KiB
Go
86 lines
4.1 KiB
Go
package services
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import (
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"fmt"
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"log"
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"github.com/sujit-baniya/fiber-boilerplate/app"
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"github.com/sujit-baniya/fiber-boilerplate/pkg/models"
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)
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// SendSoporteAutoRespuesta envía acuse de recibo automático al crear un ticket por email
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func SendSoporteAutoRespuesta(ticket *models.ProyectoTicket) {
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if ticket == nil || ticket.EmailFrom == "" {
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return
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}
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subject := fmt.Sprintf("Recibimos tu solicitud: %s", ticket.Titulo)
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mensaje := "Hemos recibido tu solicitud y te responderemos a la brevedad."
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if app.Http.Database.DB != nil {
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if cfg, err := models.GetSoporteWebhookActivo(); err == nil && cfg.MensajeAuto != "" {
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mensaje = cfg.MensajeAuto
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}
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}
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htmlBody := fmt.Sprintf(`<!DOCTYPE html>
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<html><body style="font-family:Inter,sans-serif;background:#f1f5f9;padding:32px">
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<div style="max-width:520px;margin:0 auto;background:#fff;border-radius:16px;padding:32px;border:1px solid #e2e8f0">
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<div style="text-align:center;margin-bottom:24px">
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<div style="width:48px;height:48px;border-radius:50%%;background:#8eb02f;display:inline-flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:20px">U</div>
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<h2 style="margin:12px 0 4px;color:#1e293b">Ticket recibido</h2>
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<p style="color:#64748b;font-size:14px;margin:0">Soporte U-site</p>
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</div>
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<p style="color:#334155;font-size:15px">Hola <strong>%s</strong>,</p>
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<p style="color:#334155;font-size:14px">%s</p>
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<div style="background:#f8fafc;border-radius:10px;padding:16px;margin:20px 0;border:1px solid #e2e8f0">
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<p style="margin:0 0 6px;font-size:13px;color:#64748b"><strong>Ticket:</strong> #%d</p>
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<p style="margin:0 0 6px;font-size:13px;color:#64748b"><strong>Asunto:</strong> %s</p>
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<p style="margin:0;font-size:13px;color:#64748b"><strong>Mensaje:</strong> %s</p>
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</div>
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<p style="color:#94a3b8;font-size:12px">Este es un mensaje automático. No respondas a este correo.</p>
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</div></body></html>`, ticket.AutorNombre, mensaje, ticket.ID, ticket.Titulo, ticket.Descripcion)
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go func() {
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if err := app.Http.Mail.Send(ticket.EmailFrom, subject, htmlBody); err != nil {
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log.Printf("[Soporte] Error enviando auto-respuesta a %s: %v", ticket.EmailFrom, err)
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} else {
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log.Printf("[Soporte] Auto-respuesta enviada a %s (ticket #%d)", ticket.EmailFrom, ticket.ID)
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}
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}()
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}
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// SendSoporteNotifAdmin notifica a los admins sobre un nuevo ticket de email
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func SendSoporteNotifAdmin(ticket *models.ProyectoTicket) {
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if ticket == nil {
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return
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}
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adminEmail := ""
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if app.Http.Database.DB != nil {
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if cfg, err := models.GetSmtpConfig(); err == nil {
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adminEmail = cfg.FromAddress
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}
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}
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if adminEmail == "" {
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return
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}
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subject := fmt.Sprintf("🎫 Nuevo ticket por email: %s", ticket.Titulo)
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htmlBody := fmt.Sprintf(`<!DOCTYPE html>
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<html><body style="font-family:Inter,sans-serif;background:#f1f5f9;padding:32px">
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<div style="max-width:520px;margin:0 auto;background:#fff;border-radius:16px;padding:32px;border:1px solid #e2e8f0">
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<div style="display:flex;align-items:center;gap:12px;margin-bottom:20px">
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<div style="width:40px;height:40px;border-radius:50%%;background:#8eb02f;display:flex;align-items:center;justify-content:center;color:#fff;font-size:18px">🎫</div>
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<div><h2 style="margin:0;color:#1e293b;font-size:17px">Nuevo ticket por email</h2>
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<p style="margin:0;color:#64748b;font-size:13px">De: <strong>%s</strong> <%s></p></div>
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</div>
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<div style="background:#f8fafc;border-radius:10px;padding:16px;margin-bottom:20px;border:1px solid #e2e8f0">
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<p style="margin:0 0 6px;font-size:14px;color:#334155"><strong>Asunto:</strong> %s</p>
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<p style="margin:0;font-size:14px;color:#334155"><strong>Mensaje:</strong> %s</p>
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</div>
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<a href="%s/app/tickets?ticket=%d" style="display:block;text-align:center;background:#8eb02f;color:#fff;padding:12px 24px;border-radius:10px;font-weight:600;text-decoration:none;font-size:15px">Ver ticket</a>
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</div></body></html>`, ticket.AutorNombre, ticket.EmailFrom, ticket.Titulo, ticket.Descripcion, absAppURL(""), ticket.ID)
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go func() {
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if err := app.Http.Mail.Send(adminEmail, subject, htmlBody); err != nil {
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log.Printf("[Soporte] Error notificando admin: %v", err)
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}
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}()
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}
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