package controllers import ( "log" "strconv" "strings" "github.com/gofiber/fiber/v2" "github.com/sujit-baniya/fiber-boilerplate/app" "github.com/sujit-baniya/fiber-boilerplate/pkg/models" "github.com/sujit-baniya/fiber-boilerplate/pkg/services" ) // ─── Webhook de correo entrante ─────────────────────────────────────────────── // Recibe notificaciones de SendGrid, Mailgun, etc. // POST /webhooks/soporte/:provider // provider: sendgrid, mailgun, generic func SoporteWebhook(c *fiber.Ctx) error { provider := c.Params("provider", "generic") cfg, err := models.GetSoporteWebhookActivo() if err != nil { log.Printf("[SoporteWebhook] Sin config activa: %v", err) return c.Status(200).JSON(fiber.Map{"ok": false, "error": "sin config"}) } var emails []struct { From string `json:"from" form:"from"` Subject string `json:"subject" form:"subject"` Text string `json:"text" form:"text"` Html string `json:"html" form:"html"` Sender string `json:"sender" form:"sender"` FromName string `json:"from_name" form:"from_name"` } switch provider { case "sendgrid": var sg struct { From string `json:"from"` Subject string `json:"subject"` Text string `json:"text"` Html string `json:"html"` Sender string `json:"sender"` FromName string `json:"from_name"` } if err := c.BodyParser(&sg); err != nil { return c.Status(200).JSON(fiber.Map{"ok": false, "error": "body inválido"}) } emails = append(emails, struct { From string `json:"from" form:"from"` Subject string `json:"subject" form:"subject"` Text string `json:"text" form:"text"` Html string `json:"html" form:"html"` Sender string `json:"sender" form:"sender"` FromName string `json:"from_name" form:"from_name"` }{From: sg.From, Subject: sg.Subject, Text: sg.Text, Html: sg.Html, Sender: sg.Sender, FromName: sg.FromName}) case "mailgun": var mg struct { From string `form:"from"` Subject string `form:"subject"` Text string `form:"body-plain"` Html string `form:"body-html"` Sender string `form:"sender"` FromName string `form:"from_name"` } if err := c.BodyParser(&mg); err != nil { return c.Status(200).JSON(fiber.Map{"ok": false}) } emails = append(emails, struct { From string `json:"from" form:"from"` Subject string `json:"subject" form:"subject"` Text string `json:"text" form:"text"` Html string `json:"html" form:"html"` Sender string `json:"sender" form:"sender"` FromName string `json:"from_name" form:"from_name"` }{ From: mg.From, Subject: mg.Subject, Text: mg.Text, Html: mg.Html, Sender: mg.Sender, FromName: mg.FromName, }) default: var generic struct { From string `json:"from"` Subject string `json:"subject"` Text string `json:"text"` Html string `json:"html"` } if err := c.BodyParser(&generic); err != nil { return c.Status(200).JSON(fiber.Map{"ok": false}) } emails = append(emails, struct { From string `json:"from" form:"from"` Subject string `json:"subject" form:"subject"` Text string `json:"text" form:"text"` Html string `json:"html" form:"html"` Sender string `json:"sender" form:"sender"` FromName string `json:"from_name" form:"from_name"` }{ From: generic.From, Subject: generic.Subject, Text: generic.Text, Html: generic.Html, }) } for _, e := range emails { if e.From == "" || e.Subject == "" { continue } fromEmail := extractEmail(e.From) fromName := e.FromName if fromName == "" { fromName = extractName(e.From) } if fromName == "" { fromName = fromEmail } contenido := e.Text if contenido == "" { contenido = e.Html } contenido = strings.TrimSpace(contenido) if len(contenido) > 5000 { contenido = contenido[:5000] } ticket := &models.ProyectoTicket{ AutorNombre: fromName, EmailFrom: fromEmail, Titulo: e.Subject, Descripcion: contenido, Estado: "abierto", Origen: "email", } if cfg.AsignarA != nil { ticket.AsignadoA = cfg.AsignarA } if err := models.CreateProyectoTicket(ticket); err != nil { log.Printf("[SoporteWebhook] Error creando ticket: %v", err) continue } log.Printf("[SoporteWebhook] Ticket #%d creado desde email (%s): %s", ticket.ID, fromEmail, e.Subject) // Notificar admin services.SendSoporteNotifAdmin(ticket) // Auto-responder if cfg.ResponderAuto { services.SendSoporteAutoRespuesta(ticket) } } return c.Status(200).JSON(fiber.Map{"ok": true}) } // ─── Asignar ticket a usuario ───────────────────────────────────────────────── // PUT /app/tickets/:ticketID/asignar func AsignarTicket(c *fiber.Ctx) error { ticketID, _ := strconv.ParseUint(c.Params("ticketID"), 10, 32) type Req struct{ AsignadoID uint `json:"asignado_id"` } var req Req if err := c.BodyParser(&req); err != nil { return c.Status(400).JSON(fiber.Map{"error": "body inválido"}) } if err := app.Http.Database.DB.Model(&models.ProyectoTicket{}). Where("id = ?", ticketID). Update("asignado_a", req.AsignadoID).Error; err != nil { return c.Status(500).JSON(fiber.Map{"error": err.Error()}) } return c.JSON(fiber.Map{"ok": true}) } // ─── Listar admins para asignación ──────────────────────────────────────────── // GET /app/tickets/admins func GetSoporteAdmins(c *fiber.Ctx) error { var admins []models.Users app.Http.Database.DB.Where("is_admin = ?", true). Or("role_id IN (SELECT id FROM roles WHERE name = 'soporte' OR name = 'admin')"). Find(&admins) type item struct { ID uint `json:"id"` Name string `json:"name"` } result := make([]item, 0) for _, a := range admins { result = append(result, item{ID: a.ID, Name: a.Name}) } return c.JSON(result) } // ─── Configuración del webhook ──────────────────────────────────────────────── func SoporteWebhookConfigPage(c *fiber.Ctx) error { cfg, _ := models.GetSoporteWebhookActivo() return c.Render("soporte_webhook", fiber.Map{ "user": c.Locals("user"), "modules": c.Locals("userModules"), "cfg": cfg, }, "layouts/main") } func GetSoporteWebhookConfig(c *fiber.Ctx) error { cfg, err := models.GetSoporteWebhookActivo() if err != nil { return c.JSON(fiber.Map{"data": nil}) } return c.JSON(fiber.Map{"data": cfg}) } func SaveSoporteWebhookConfig(c *fiber.Ctx) error { type body struct { ID uint `json:"id"` Nombre string `json:"nombre"` Provider string `json:"provider"` ApiKey string `json:"api_key"` EmailDestino string `json:"email_destino"` ResponderAuto bool `json:"responder_auto"` MensajeAuto string `json:"mensaje_auto"` AsignarA *uint `json:"asignar_a"` SmtpHost string `json:"smtp_host"` SmtpPort int `json:"smtp_port"` SmtpUsername string `json:"smtp_username"` SmtpPassword string `json:"smtp_password"` SmtpEncryption string `json:"smtp_encryption"` SmtpFromAddr string `json:"smtp_from_addr"` SmtpFromName string `json:"smtp_from_name"` } var b body if err := c.BodyParser(&b); err != nil { return c.Status(400).JSON(fiber.Map{"error": "body inválido"}) } port := b.SmtpPort if port == 0 { port = 587 } enc := b.SmtpEncryption if enc == "" { enc = "starttls" } cfg := &models.SoporteWebhookConfig{ Nombre: b.Nombre, Provider: b.Provider, ApiKey: b.ApiKey, EmailDestino: b.EmailDestino, ResponderAuto: b.ResponderAuto, MensajeAuto: b.MensajeAuto, AsignarA: b.AsignarA, SmtpHost: b.SmtpHost, SmtpPort: port, SmtpUsername: b.SmtpUsername, SmtpPassword: b.SmtpPassword, SmtpEncryption: enc, SmtpFromAddr: b.SmtpFromAddr, SmtpFromName: b.SmtpFromName, Activo: true, } cfg.ID = b.ID if err := models.SaveSoporteWebhookConfig(cfg); err != nil { return c.Status(500).JSON(fiber.Map{"error": err.Error()}) } return c.JSON(fiber.Map{"ok": true}) } // ─── helpers ────────────────────────────────────────────────────────────────── func extractEmail(s string) string { s = strings.TrimSpace(s) if idx := strings.LastIndex(s, "<"); idx >= 0 { s = s[idx+1:] } if idx := strings.LastIndex(s, ">"); idx >= 0 { s = s[:idx] } return strings.TrimSpace(s) } func extractName(s string) string { s = strings.TrimSpace(s) if idx := strings.Index(s, "<"); idx >= 0 { return strings.TrimSpace(s[:idx]) } return "" }